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[Outlook Express - Missing folders after compressing files]

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by Rob Allen, 2015/08/03.

  1. 2015/08/03
    Rob Allen

    Rob Allen Inactive Thread Starter

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    OE was trying to compress files and something happened, then the inbox and a couple of other folders went blank. Checked the file where they are stored and the emails are still there.
    I remember something similar happened a few years back and forgot how I resolved the issue.
    Copied the OE folder to another location and tried importing but that hasn't worked...didn't import to the same location, but went somewhere else, and had a difficult time finding them.
    Hopefully there is a simple fix.
    Thank you,
    Rob
     
  2. 2015/08/04
    Christer

    Christer Geek Member Staff

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    Prior to compressing, OE sends a copy of each file to the Recycle Bin. Look for files with the *.bak extension and when you find them, move them to a safe place. There should be one *.bak file for each *.dbx file in your storage location. Rename the *.dbx files to *.old. Copy the *.bak files to your storage location and rename them *.dbx.

    I hope it works and if it does, get rid of the original *.bak files and the corrupted *.old files.
     

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  4. 2015/08/05
    Rob Allen

    Rob Allen Inactive Thread Starter

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    Outlook Express - Missing folders after compressing files

    Thank you for the tip, however the files were not in the recycle bin, as it was empty. Possibly there is another way.
    Thanks again,
    Rob
     
  5. 2015/09/01
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Rob mentioned via a PM:

     

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