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Outlook error code - Windows 7 problem?

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by Slaphead, 2010/04/10.

  1. 2010/04/10
    Slaphead

    Slaphead Inactive Thread Starter

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    I have been happily using Outlook with no issues on my laptop with Windows 7for weeks. Swithched on yesterday sent an email and got this error code:

    '504 5.5.2 <cometPC>: Helo command rejected: need fully-qualified hostname'
    My other laptop running XP works perfectly with Outlook and I have double checked that the account settings are identical. I assume that this is a Windows 7 problem as XP is OK but don't know where to begin to resolve it.
    I'm a real newbie and have never delved into the registry (best thing I imagine!) and my online error search just brings up very complex instructions not inteligable to the inexperienced. Is this a Windows 7 problem? Is there a step by step guide to fix this suitable for the inexperienced? Any help much appreciated.
     
    Slaphead,
    #1
  2. 2010/04/10
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBS :)

    I have moved your thread to the Microsoft Mail (Outlook/ Outlook Express / Windows Mail) forum where it belongs.
     
    PeteC,
    #2


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  4. 2010/04/10
    Arie

    Arie Administrator Administrator Staff

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    Can't be that your settings are the same....

    So go over them again... if you still receive the error, contact your ISP & ask them about it. Usually this error is caused by a very restricted mail host setting.
     
    Arie,
    #3

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