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outlook error [after removing McAfee virus scan]

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by smac343, 2005/09/12.

  1. 2005/09/12
    smac343

    smac343 Inactive Thread Starter

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    hi all im running win xp home with sp2 and outlook 2003:

    i resently removed McAfee virus scan 8.0 and replaced it with avast 4.6.. since then every time i open outlook i get the following error Msg:


    the add-in "c:\progra~1\mcafee.com\vso\outscan.dll" could nopt be installed or loaded. this problem may be resolved by using detect and repair on the help menu.


    i have run the detect and repair to no avail. any one have any ideas??


    thanbks in advance smac
     
    smac343,
    #1
  2. 2005/09/12
    Newt

    Newt Inactive

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    Download Hijackthis (see quicklinks in my siguature). Run a scan with log file and post the log file here. There should be an entry there that we can have you remove that will take care of this.
     
    Newt,
    #2


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  4. 2005/09/15
    smac343

    smac343 Inactive Thread Starter

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    sorry for the delay

    hope this helps you (to help me) could you also please advise if any other probs in there thanks in advance


    Logfile of HijackThis v1.99.1
    Scan saved at 17:23:32, on 15/09/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\WISPTIS.EXE
    C:\Program Files\AOL 9.0\waol.exe
    C:\Program Files\AOL 9.0\shellmon.exe
    C:\Program Files\Common Files\AOL\aoltpspd.exe
    C:\Documents and Settings\Simon Mackay\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bourneendmassive.co.uk/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: YBIOCtrl Class - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [AS00_Gear511] C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe -hide
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,90/mcinsctl.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1094065621068
    O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C484FA12-F417-491E-B6E4-14374D089FF2}: NameServer = 205.188.146.145
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~2\\aolserv.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
     
    smac343,
    #3
  5. 2005/09/15
    Newt

    Newt Inactive

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    That helps and you do have some left-overs that need to go away.

    Run HJT again and check the following for removal

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    016 - all of them
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe

    The 016 entries will be rebuilt as needed the next time you visit a site that requires one.

    Then in Windows Explorer, delete the folder
    C:\Program Files\McAfee.com

    After that is done, reboot, run HJT again, and post another log file.
     
    Newt,
    #4
  6. 2005/09/17
    smac343

    smac343 Inactive Thread Starter

    Joined:
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    second log

    hi newt


    done all above

    Logfile of HijackThis v1.99.1
    Scan saved at 13:39:13, on 17/09/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Documents and Settings\Simon Mackay\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bourneendmassive.co.uk/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: YBIOCtrl Class - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [AS00_Gear511] C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe -hide
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~2\\aolserv.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

    cheers so far
     
    smac343,
    #5
  7. 2005/09/17
    oshwyn5

    oshwyn5 Inactive

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    http://forums.mcafeehelp.com/viewtopic.php?p=271441

     
    oshwyn5,
    #6
  8. 2005/09/18
    smac343

    smac343 Inactive Thread Starter

    Joined:
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    outlook

    worked a treat pete thanks for the info
     
    smac343,
    #7

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