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Resolved [Outlook 2010 "internal support function returned an error"]

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by BrianC500, 2010/10/19.

  1. 2010/10/19
    BrianC500

    BrianC500 Well-Known Member Thread Starter

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    When trying to send an email to a group I get the message "internal support function returned an error "

    Anybody any ideas?

    Thanks in advance
     
  2. 2010/10/19
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Did you Google: internal support function returned an error

    Looks like maybe more then one contact is duplicated?
    Is this a home pc or are you in an Exchange enviroment?
     

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  4. 2010/10/20
    Arie

    Arie Administrator Administrator Staff

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    Did you upgrade from a previous version? There have been several reports suggesting that distribution lists don't import/export very good.

    I'd suggest remaking them.
     
    Arie,
    #3
  5. 2010/10/20
    BrianC500

    BrianC500 Well-Known Member Thread Starter

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    Thanks for the reply Steve. I've trawled google and had a good look round and followed several MVP recommendations including repairing outlook. I have to wait for my MD to come back in so he can check for any duplicated contacts (it's his PC). I'll let you know how I get on.
     
  6. 2010/10/28
    BrianC500

    BrianC500 Well-Known Member Thread Starter

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    Sorry for the delay with my update. I trawled google for answers and the 2 most popular were;

    1. do a repair

    2. check for duplicated contacts - as suggested here.

    I did the repair, then asked my MD to check his groups for duplicated contacts, suggesting if he had duplicated names with different email addresses suffix the names 1, 2, etc. He later told me that everything now appears to be working. I still don't know if he had any duplicates, he fends that question away, so I can only presume he did have.

    Thanks for all the help.
     
  7. 2010/10/28
    Admin.

    Admin. Administrator Administrator Staff

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    Thanks for sharing your solution.
     

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