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Resolved OUTLOOk 2010 contacts missing after win 10 update

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by cspgsl, 2019/12/21.

  1. 2019/12/21
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    I have a computer that underwent a Win 10 update yesterday to Ver 1909 Build 18353.535 and when I opened Outlook all of the contacts were missing.

    I have read a number of solutions found by searching but nothing has helped.
    • There is a windows.old folder but there is nothing in there showing anything Outlook as 2010 stores the pst file in Documents/Outlook Files and not the App data file.
    • Check Outlook Address Book Service is present
    • Contact Folder is Marked as Outlook Address Book
    • Recreated the Mail Profile
    • Ran ScanPST
    Any thoughts would be appreciated, thanks
     
    cspgsl,
    #1
  2. 2019/12/21
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    As you've probably seen there are a ton of articles on the subject...

    If you do a NEW email and click the TO..... the list is empty??

    Do you have a backup copy of the PST that you could use to import from?
     
    Steve R Jones,
    #2


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  4. 2019/12/21
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    no, nothing comes up.

    I looked at the contacts yesterday and took a backup of the PST file to restore on a new computer but when I restored it there is nothing in the contacts. At the time I also did a .csv backup of the contacts and again, it is empty. The email is there so I am totally confused.
     
    cspgsl,
    #3
  5. 2019/12/21
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    So... You have two computers... the contacts work on one but not the newer one?

    Start a new email....
    Click the TO button
    On the right under Address Book is a drop down - have you tried all of the options?
     
    Steve R Jones,
    #4
  6. 2019/12/24
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Sorry for the late reply. Tis the season...
    I tried looking at a new email and there is nothing in the various contact list options. It's a mystery
     
    cspgsl,
    #5
  7. 2019/12/26
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    After searching through the hard drive I have found another backup of the contacts and restored it so, all is good but still a mystery.
    Thanks for the input Steve
     
    cspgsl,
    #6

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