Office 12 will not install

This problem was originally posted in the Office Community forum by someone else as far back as March 2008. It is also all over the internet forums.

I cannot install Office 2007 Professional on my Vista Home Premium machine. The install gets stopped at the Proofing.es-us folder. It will not drill into the folder to get at the files which I know are there.

I have tried Custom and Typical. Then, after successfully installing Office XP, I tried Upgrade.

There are forum reports of people who have literally bought Office 2007 in a box and been unable to install it, all stuck at the same point, the proofing tools.

Any help will be appreciated.

>>RSM

 

Thanks.

You know, I think so.

One of my many tries in Custom, I believe that I knocked them out.

I can try it again to be sure. But, do I not need the proofing tools?
What are they for. I do not use Publisher, or the presentation applications. I use Word, Excel, Access, and outlook.

Thanks.

>>RSM

 

So, if that is the case, we all need that stuff to work in at least the major applications.

>>RSM

 

I am curious to know if this is an OEM or if it is a custom built box.

We have seen some issues where certain OEM builds of Vista get administrator permissions jacked up through the installation of unknown 3rd party software and this has casued certain components of Office to fail on install, including Proofing tools.

To date, the only solid resolution has been to flatten the OS and start from scratch. However there is a utility I am testing out later this week to see if the issue is reolved. I'll update you more at that time.

 

The computer is a Dell XPS 410, Vista Home Premium, 2 gigs DRAM, 2.5 gig Core 2 Duo processor.

It came with Office 2007 installed. I removed it in error. Now, I want to re-install it,

I currently have installed Office XP. I was told that I could install Office 2007 over Office XP.

Office XP was installed after I could not install Office 2007. I had tried both Custom and Typical installs of Office 2007 prior to installing Office XP.

With Office XP I tried Upgrade.

>>RSM

 

OK Richard

What do you mean by "tried "?

below is the solution to your issue.

If you want Office 2007 then you should begin with a complete un-install of the Office XP from Add/Remove!

Then read this post and do all the steps I recomended to Shortie! Any of the steps you need help with get back to me here do not post there!

read the entire thread for insight bu begin with post #6.

http://www.windowsbbs.com/showthread.php?t=74185

Mike

 

mflynn-

Thanks so much for your reply. So far, it is the best reply I have received, giving me real steps and pointing me to significant KB articles.

But, you know, with no disrespect to you intended, this is all a bunch of hogwash.

Both Office XP and Office 2007 will run on my Vista computers. I should be able to install or uninstall at will, as I can do with any other software.

All I really want to know now is, if I am installing Office 2007, with Office XP present and doing it as an upgrade, or with Office XP uninstalled and doing either a Custom or Typical install, how do I get past the Proofing.en-us problem, where the installer will not drill into the folder to get the files it needs and which I know are on the disc. That's it.

This problem is attested as far back as march 2008 in the Office Community forum, and it is confirmed in searches, with all sorts of hits in all sorts of forums, and it includes people who went out and bought Office 2007 in a box and now can not get it to install.

I could uninstall Office XP and then spend the necessary 3-4 hours editing the registry and deleting every reference to Office and I believe that still would not get me past this proofing tools thing.

Thanks again. If you can tell me how to get past the proofing tools thing, I would gladly give it a go.

>>RSM

 

Well you see that is the problem you have a corrupted uninstall of the Office 2007. It is a known issue like Shortie had.

When you originally uninstalled it left tu*ds on the HD and registry that is preventing re-installation.

Once you get all residues of the original installation off then you should get a clean complete install of Office 2007.

The reason I asked to uninstall office XP is that it would be harder to clean around it than to unistall it so we can go after MS Office Cart Blanc.

IE: it could be hard to decern if a file or registry entry belonged to Office XP or Office 2007! And you want Off 2007 and not XP anyway!

Should not take 4 hours.

In short you will not be able to re-install untill all is cleaned, there's no shortcut!

Mike

 

O.K., I have no difficulty in un-installing Office XP. Assuming I have a clean uninstall of Office XP, how do I get rid of the "tu*ds on the HD and registry "?

And, thanks again. As I said, I meant no disrespect, just irritation at Microsoft.

>>RSM

 

First uninstall all yo can from Add/Remove!

Reboot!

Then!

Go to Shorties link above and do posts 6 an 8!

Mike

 

Is no news bad news?

Mike

 

Well, not bad news, but...

I looked at those above posts, all I saw was pointing to KB articles which are just too deep and arcane, too many buts and ifs.

So, what I tried- to no avail- was, I went into the registry and edited out every reference to Office 12, Office 2007; then I searched the whole registry just on 2007 looking for other stuff. I made sure to not touch Office 10. I even saw the Office 12 line for proofing.

I did not uninstall Office XP, as I had done that three times prior, and it got me no where.

Then I rebooted. I opened every Office XP application to make sure they worked. They were fine.

Then I tried to install Office 2007 as an Upgrade. Same result, it got stopped at the Proofing.en-us and would not drill through the folder to the files.

Next, , I copied the proofing files, the .cab and the .msi to a separate CD, not the folder, just the files,and threw that into my second optical drive. I tried the Upgrade install. When it got to that spot in the install, I tried to access the other disc. No go.

So, I am stumped. I do not want to touch Office XP because it is working fine, except for two details Outlook, which are part of the impetus to get Office 2007 back.

1. Office XP will end support before Office 2007.

2. In Outlook XP, in Vista, a.) I cannot save my password. This is a small issue, as I do get my email, and b.) this is a biggie to me, signatures are not quite as facile as in Outlook 2007: I want to save two graphics as part of my signature, and Outlook XP will not save any graphics. So, I have to copy and paste them into any email where I want to use them.

and, finally,

3. Hey, I paid for Office 2007, as part of my purchase of the computer. I should be able to install and uninstall for any reason any software for which I hold a valid license.

This proofing thing is, as I have said, all over the forums on the net. It was attested as early as March 2008 at the Office Community in Microsoft.com.

This whole thing- not you, you have been aces- is just a bunch of nonsense.

You know, I could just dump the whole problem, go to Open Office and use TBird for mail. First, that's not me. My personality says go to the Community and raise consciousness of the problem, and, maybe raise a little hell; go to the forums, like WinBBS and try to get the thing resolved. Second, I don't like Open Office, and TBird just does a couple of things differently that I don't like.

So, after this long diatribe, that's where I am, no better no worse than before.

I thought about just trying to install Outlook 2007 with Office XP, but, somehow, I think that is not a good idea.

 

OK I say again.

If you had done what I said this would be over with!

There is no shortcut! Forget all the other M$ links in Shorties post an do post 6 and 8 after uninstalling Office XP.

Then do the Cleanup utility!

Then do the same searches you did in the registry and on the HD! Make sure to clean the HD very good first so the registry cleaner will find the files missing and therefore a bad registry link!

Clean it all off do the registry cleanups with CClean and we will not be moaning and groaning but using MS Office 2007!

Then reboot and run Cleaner Temp and registry again in case there were file locked or in use the first time!

Mike

 

Thanks, but no thanks. This is just too onerous. I will do without Office 2007 until Microsoft comes up with a decent fix.

If you do a search on "Proofing.en-us ", you will see that this is a problem all over the place.

>>RSM

 

No problem and I understand your flustration! But I can only provide you with the steps!

At your breaking point is where you stopped!

If per chance you do decide to continue later. On my search for "Proofing.en-us" I noticed 3 things.

Mostly all Vista
Mostly when it has been uninstalled and attempting to reinstall
AND! This is important Turn Off UAC completely when installing and uninstalling!

So as I said above per chance you decide to give it another go turn off UAC before even doing the cleanups I posted!

Good luck!

Mike

 

mflynn,

you can lead a horse to water, but you cannot make it drink...

 

Mike