Norton can't 'remember' to AUTO-PROTECT!

I just installed NAV 2003 on a friend's computer after ZA(Free) probably a day after his cable modem installation...
Up until yesterday all checked out OK ona system scan.
Then all of the sudden, and he can't pinpoint a time frame, but Norton will not remember the Auto Start Auto Protect function...auto protect on boot. You go to options, click it and reboot but the red X is on the Norton icon every boot. You have to enable it manually.
Why is the auto protect feature not taking?
Ad-Aware 6 shows nothing.
Moo-Soft's The Cleaner shows nothing.
And NAV 2003 shows nothing.
I'm still worried since I read somewhere a long time ago some virus tried to disable Norton etc.

Before using that as your answer, does anybody have any other ideas?

 

Link 1

Link 2

Both links are from Norton's website, may help you out.

 

I had basically the same problem. I tried all of the suggested solutions, uninstalling and reinstalling Norton about 5 times. After a lot of time and trouble I did one more uninstall/reinstall then I did a liveupdate, choosing one item at a time until I was able to isolate the one(s) that were causing the problem. I discovered that one Norton AV update {not virus defs} would stop it from loading at startup and so would the "clients" update. It didn't matter if I installed one or both of them as soon as I installed and rebooted Norton stopped loading. I contacted Norton help and was told to disable everything in startup except the Norton items and then enable them one at a time to see what was "conflicting" with it. I opted to not install those updates instead since Norton works fine without them and I figure they have people that are paid to troubleshoot their programs so why should I do their work for them! The "offending" updates are...Sysmantec Common Client {248.2 KB} and Norton AV 2003 Program Update {English} {20.8 KB}