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norton antivirus found infostealer.gampass and cannot remove

Discussion in 'Malware and Virus Removal Archive' started by ajmal786, 2008/08/05.

  1. 2008/08/05
    ajmal786

    ajmal786 Inactive Thread Starter

    Joined:
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    i did a antivirus scan because i noticed my laptop was running a little slow in the scan it found infostealer.gampass and said cannot be removed must be done manually here is my hijack this log btw thanx in advance i look forward to a reply

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:40:53 PM, on 8/5/2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.4\apdproxy.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Norton 360\SuppStub.exe
    C:\Windows\system32\conime.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sky.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe "
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe "
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll "
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe "
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.4\apdproxy.exe "
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe "
    O4 - HKLM\..\Run: [kdx] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3747505316-2431679432-3733132097-1004\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User '?')
    O4 - HKUS\S-1-5-21-3747505316-2431679432-3733132097-1004\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User '?')
    O4 - HKUS\S-1-5-21-3747505316-2431679432-3733132097-501\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Guest')
    O4 - S-1-5-21-3747505316-2431679432-3733132097-1004 Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User '?')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{699F1A52-8C61-4865-AC65-EA123136E064}: Domain = tiscali.co.uk
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ccEvtMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: ccSetMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

    --
    End of file - 8837 bytes
     
  2. 2008/08/05
    Geri Lifetime Subscription

    Geri Inactive Alumni

    Joined:
    2003/03/02
    Messages:
    4,580
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    7
    Hi ajmal786
    Welcome to Windowsbbs.

    Please do the following.

    Download ComboFix from Here to your Desktop.

    It's best to disable realtime protection applications as they sometimes interfere with the tool.
    Check this link for any applicable programs you may have.
    • Close all open programs and windows
    • Double click combofix.exe and follow the prompts.
    • Vista users right click Combofix.exe and select Run As Administrator.
    • When finished, it shall produce a log for you. Post the Combofix log
    Note: Do not mouseclick combofix's window while its running. That may cause it to stall

    Note - ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.

    Note - Combofix makes some changes when run to prevent autorun/autoplay of ALL CDs, floppies and USB devices, to assist with malware removal & increase security. If this is an issue or makes it difficult for you to use those devices, please ask how to reset it.

    Thanks
    Geri
     
    Geri,
    #2

  3. to hide this advert.

  4. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

    Joined:
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    i did the combo fix scan and here is the log i got after it was run and again thanx for the help :D

    2008-05-22 22:19 196,608 ----a-w C:\Windows\System32\dtu100.dll
    2008-05-22 22:19 161,096 ----a-w C:\Windows\System32\DivXCodecVersionChecker.exe
    2008-05-22 22:18 12,288 ----a-w C:\Windows\System32\DivXWMPExtType.dll
    2008-05-14 01:29 41,296 ----a-w C:\Windows\System32\xfcodec.dll
    2008-05-10 03:35 564,736 ----a-w C:\Windows\System32\emdmgmt.dll
    2008-05-08 21:59 90,112 ----a-w C:\Windows\System32\wshext.dll
    2008-05-08 21:59 430,080 ----a-w C:\Windows\System32\vbscript.dll
    2008-05-08 21:59 180,224 ----a-w C:\Windows\System32\scrobj.dll
    2008-05-08 21:59 172,032 ----a-w C:\Windows\System32\scrrun.dll
    2008-05-08 21:59 155,648 ----a-w C:\Windows\System32\wscript.exe
    2008-05-08 21:58 135,168 ----a-w C:\Windows\System32\cscript.exe
    2008-04-12 07:18 174 --sha-w C:\Program Files\desktop.ini
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar "= "C:\Program Files\Windows Sidebar\sidebar.exe" [2008-01-19 08:33 1233920]
    "swg "= "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe" [2008-04-10 22:48 171448]
    "kdx "= "C:\Program Files\Kontiki\KHost.exe" [2007-04-23 10:23 1032640]
    "WMPNSCFG "= "C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 08:33 202240]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ATICCC "= "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-07-11 17:12 90112]
    "ccApp "= "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-10 07:59 115816]
    "Symantec PIF AlertEng "= "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 17:38 583048]
    "Adobe Reader Speed Launcher "= "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 22:16 39792]
    "Adobe Photo Downloader "= "C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.4\apdproxy.exe" [2008-04-01 13:21 61440]
    "SynTPEnh "= "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2006-10-27 13:50 815104]
    "SunJavaUpdateSched "= "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27 144784]
    "kdx "= "C:\Program Files\Kontiki\KHost.exe" [2007-04-23 10:23 1032640]
    "AppleSyncNotifier "= "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-10 09:47 116040]
    "QuickTime Task "= "C:\Program Files\QuickTime\QTTask.exe" [2008-05-27 10:50 413696]
    "iTunesHelper "= "C:\Program Files\iTunes\iTunesHelper.exe" [2008-07-30 10:47 289064]
    "RtHDVCpl "= "RtHDVCpl.exe" [2006-11-01 16:37 3772416 C:\Windows\RtHDVCpl.exe]

    C:\Users\Akmal\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    LimeWire On Startup.lnk - C:\Program Files\LimeWire\LimeWire.exe [2008-05-23 18:16:42 147456]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableUIADesktopToggle "= 0 (0x0)

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
    "VIDC.XFR1 "= xfcodec.dll

    [HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Bluetooth Manager.lnk]
    path=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Bluetooth Manager.lnk
    backup=C:\Windows\pss\Bluetooth Manager.lnk.CommonStartup
    backupExtension=.CommonStartup

    [HKLM\~\startupfolder\C:^Users^Admin^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Xfire.lnk]
    path=C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Xfire.lnk
    backup=C:\Windows\pss\Xfire.lnk.Startup
    backupExtension=.Startup

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
    --a------ 2007-10-18 11:34 5724184 C:\Program Files\Windows Live\Messenger\msnmsgr.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Steam]
    --a------ 2008-04-18 20:20 1271032 C:\Program Files\Steam\Steam.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring "=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring "=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring "=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\DomainProfile]
    "EnableFirewall "= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
    "{E3FE4BED-39E8-483B-9F70-C35C642E83C1} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{99CD8C6A-CD18-4C10-BC81-1751FA7DA431} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{B6AD6871-3A0E-4FFC-8283-AFB2E98A17D2} "= UDP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
    "{4F6D5EF2-FEDE-49A6-8104-312F392EEC8A} "= TCP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
    "{F0F506B7-371D-4669-81C9-A4E3B157659C} "= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{30C16219-5AB2-4F3F-A83B-E16E54A550ED} "= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{1A7BA276-2DC9-4832-8F93-10C61884EA6A} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{1A6084DC-C4D7-4DB9-80AD-A59BA722E90D} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{4886791C-9170-4928-B46F-5E4AAADAD9B5} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{946E571C-1AB6-4BF1-BB7F-8855EB1C00A4} "= UDP:C:\Program Files\LimeWire\LimeWire.exe:LimeWire
    "{B39A9F04-7AB4-40EC-B858-03273A78663E} "= TCP:C:\Program Files\LimeWire\LimeWire.exe:LimeWire
    "{A0C6F476-8E4A-40C6-826D-E4EC44573E11} "= UDP:C:\Program Files\Kontiki\KService.exe:Delivery Manager Service
    "{1D18BAE9-B879-4D8B-931D-CFB75E1C87C2} "= TCP:C:\Program Files\Kontiki\KService.exe:Delivery Manager Service
    "{80414BB4-BCD9-4AA3-875A-5F1AF88FD08E} "= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{2AEC550A-4D61-453E-A7DA-D9B56E6014CF} "= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\PublicProfile]
    "EnableFirewall "= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
    "EnableFirewall "= 0 (0x0)

    R1 IDSvix86;Symantec Intrusion Prevention Driver;C:\PROGRA~2\Symantec\DEFINI~1\SymcData\idsdefs\20080801.006\IDSvix86.sys [2008-04-04 18:48]
    R3 SYMNDISV;SYMNDISV;C:\Windows\system32\Drivers\SYMNDISV.SYS [2007-01-10 00:32]
    S3 Ph3xIB32;Philips 713x Inbox PCI TV Card;C:\Windows\system32\DRIVERS\Ph3xIB32.sys [2007-04-03 10:43]
    S3 Steam Client Service;Steam Client Service;C:\Program Files\Common Files\Steam\SteamService.exe [2008-07-17 18:17]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    bthsvcs REG_MULTI_SZ BthServ

    [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{4c6acaa1-0705-11dd-9fe4-806e6f6e6963}]
    \shell\AutoRun\command - D:\autorun.exe

    *Newly Created Service* - CATCHME
    *Newly Created Service* - COMHOST
    *Newly Created Service* - PROCEXP90
    .
    Contents of the 'Scheduled Tasks' folder

    2008-08-06 C:\Windows\Tasks\User_Feed_Synchronization-{06D3BC66-481A-4BA2-B42D-C76C33C335AD}.job
    - C:\Windows\system32\msfeedssync.exe [2008-01-19 08:33]

    2008-08-06 C:\Windows\Tasks\User_Feed_Synchronization-{253192B2-4559-479D-8BCD-1E0FC9E2759B}.job
    - C:\Windows\system32\msfeedssync.exe [2008-01-19 08:33]
    .
    .
    ------- Supplementary Scan -------
    .
    FireFox -: Profile - C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\1fqho5dw.default\
    FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.google.com/


    **************************************************************************

    catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2008-08-06 08:11:47
    Windows 6.0.6001 Service Pack 1 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    Completion time: 2008-08-06 8:13:14
    ComboFix-quarantined-files.txt 2008-08-06 07:13:10

    Pre-Run: 128,271,634,432 bytes free
    Post-Run: 128,263,213,056 bytes free

    205 --- E O F --- 2008-07-20 22:13:19
     
  5. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

    Joined:
    2003/03/02
    Messages:
    4,580
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    7
    Hi ajmal786
    You're missing part of the log, I need to see the whole thing.

    It can be found here.
    C:\combofix.txt

    Please post the complete log.

    Thanks
    Geri
     
    Geri,
    #4
  6. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

    Joined:
    2008/08/05
    Messages:
    24
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    oh sorry must have mised it was late wen i posted lol here it is

    ComboFix 08-08-04.09 - Admin 2008-08-06 8:07:39.1 - NTFSx86
    Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6001.1.1252.1.1033.18.1235 [GMT 1:00]
    Running from: C:\Users\Admin\Desktop\ComboFix.exe
    * Created a new restore point
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    C:\Users\Admin\AppData\Roaming\macromedia\Flash Player\#SharedObjects\Q5MVPJTT\interclick.com
    C:\Users\Admin\AppData\Roaming\macromedia\Flash Player\#SharedObjects\Q5MVPJTT\interclick.com\ud.sol
    C:\Users\Admin\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com
    C:\Users\Admin\AppData\Roaming\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com\settings.sol

    .
    ((((((((((((((((((((((((( Files Created from 2008-07-06 to 2008-08-06 )))))))))))))))))))))))))))))))
    .

    2008-08-05 18:40 . 2008-08-05 18:40 <DIR> d-------- C:\Program Files\Trend Micro
    2008-08-03 13:32 . 2008-08-03 13:33 <DIR> d-------- C:\Program Files\iTunes
    2008-08-03 13:32 . 2008-08-03 13:32 <DIR> d-------- C:\Program Files\iPod
    2008-08-01 16:13 . 2008-08-01 16:13 <DIR> d-------- C:\Program Files\Sun
    2008-07-31 20:31 . 2008-07-31 20:33 <DIR> d-------- C:\Users\All Users\Lavasoft
    2008-07-31 20:31 . 2008-07-31 20:33 <DIR> d-------- C:\ProgramData\Lavasoft
    2008-07-29 04:11 . 2008-07-29 04:11 199,821,808 --a------ C:\Windows\MEMORY.DMP
    2008-07-27 19:28 . 2008-07-27 19:28 <DIR> d-------- C:\Users\Akmal\AppData\Roaming\Symantec
    2008-07-27 13:34 . 2008-07-27 13:35 <DIR> d-------- C:\Program Files\LimeWire
    2008-07-24 17:26 . 2008-07-24 17:26 <DIR> d-------- C:\Users\All Users\Media Center Programs
    2008-07-24 17:26 . 2008-07-24 17:26 <DIR> d-------- C:\ProgramData\Media Center Programs
    2008-07-24 17:26 . 2008-07-24 17:26 <DIR> d-------- C:\Program Files\Guild Wars
    2008-07-21 03:26 . 2008-07-21 03:26 <DIR> d-------- C:\Kontiki
    2008-07-20 23:06 . 2008-06-26 02:45 12,240,896 --a------ C:\Windows\System32\NlsLexicons0007.dll
    2008-07-20 23:06 . 2008-06-26 02:45 2,644,480 --a------ C:\Windows\System32\NlsLexicons0009.dll
    2008-07-20 23:06 . 2008-06-26 04:29 801,280 --a------ C:\Windows\System32\NaturalLanguage6.dll
    2008-07-13 13:23 . 2008-07-13 13:24 <DIR> d-------- C:\Program Files\QuickTime
    2008-07-13 13:16 . 2008-07-13 13:16 <DIR> d-------- C:\Program Files\Safari

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2008-08-06 07:12 --------- d-----w C:\ProgramData\Kontiki
    2008-08-05 15:35 --------- d-----w C:\Users\Akmal\AppData\Roaming\LimeWire
    2008-08-04 22:50 --------- d-----w C:\ProgramData\Symantec
    2008-08-04 20:14 --------- d-----w C:\Program Files\Steam
    2008-08-03 12:32 --------- d-----w C:\ProgramData\Apple Computer
    2008-08-01 16:18 --------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
    2008-08-01 16:15 --------- d-----w C:\Program Files\Nokia
    2008-08-01 15:56 --------- d-----w C:\Users\Admin\AppData\Roaming\Apple Computer
    2008-08-01 15:12 --------- d-----w C:\Program Files\Java
    2008-08-01 01:23 --------- d-----w C:\Users\Admin\AppData\Roaming\LimeWire
    2008-08-01 01:15 --------- d-----w C:\Users\Admin\AppData\Roaming\uTorrent
    2008-07-31 10:17 --------- d-----w C:\Program Files\Sword of The New World
    2008-07-30 16:42 23,888 ----a-w C:\Windows\system32\drivers\COH_Mon.sys
    2008-07-30 16:28 706 ----a-w C:\Windows\system32\drivers\COH_Mon.inf
    2008-07-30 16:28 10,537 ----a-w C:\Windows\system32\drivers\COH_Mon.cat
    2008-07-18 21:59 --------- d-----w C:\Program Files\Common Files\Steam
    2008-07-13 21:39 --------- d-----w C:\Users\Admin\AppData\Roaming\Ventrilo
    2008-07-10 02:23 --------- d-----w C:\Program Files\Windows Mail
    2008-07-03 04:48 --------- d-----w C:\Users\Akmal\AppData\Roaming\PC Suite
    2008-06-21 18:25 0 ---ha-w C:\Windows\system32\drivers\Msft_User_PCCSWpdDriver_01_05_00.Wdf
    2008-06-21 18:24 --------- d-----w C:\Users\Admin\AppData\Roaming\Nokia
    2008-06-21 18:24 --------- d-----w C:\ProgramData\PC Suite
    2008-06-21 18:20 --------- d-----w C:\Users\Admin\AppData\Roaming\PC Suite
    2008-06-21 18:19 --------- d-----w C:\Program Files\DIFX
    2008-06-21 18:10 0 ---ha-w C:\Windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
    2008-06-21 18:10 --------- d-----w C:\Program Files\PC Connectivity Solution
    2008-06-21 18:04 --------- d-----w C:\ProgramData\Installations
    2008-06-18 18:03 --------- d-----w C:\ProgramData\Sky
    2008-06-18 18:03 --------- d-----w C:\Program Files\Sky
    2008-06-18 18:03 --------- d-----w C:\Program Files\Kontiki
    2008-06-13 00:35 --------- d-----w C:\Program Files\DivX
    2008-06-12 19:35 --------- d-----w C:\Users\Admin\AppData\Roaming\Xfire
    2008-06-12 19:35 --------- d-----w C:\ProgramData\Xfire
    2008-06-07 06:19 --------- d-----w C:\Users\Akmal\AppData\Roaming\vlc
    2008-05-30 23:22 823,296 ----a-w C:\Windows\System32\divx_xx0c.dll
    2008-05-30 23:22 823,296 ----a-w C:\Windows\System32\divx_xx07.dll
    2008-05-30 23:22 815,104 ----a-w C:\Windows\System32\divx_xx0a.dll
    2008-05-30 23:22 802,816 ----a-w C:\Windows\System32\divx_xx11.dll
    2008-05-30 23:22 683,520 ----a-w C:\Windows\System32\DivX.dll
    2008-05-30 23:22 593,920 ----a-w C:\Windows\System32\dpuGUI11.dll
    2008-05-30 23:22 57,344 ----a-w C:\Windows\System32\dpv11.dll
    2008-05-30 23:22 53,248 ----a-w C:\Windows\System32\dpuGUI10.dll
    2008-05-30 23:22 344,064 ----a-w C:\Windows\System32\dpus11.dll
    2008-05-30 23:22 294,912 ----a-w C:\Windows\System32\dpu11.dll
    2008-05-30 23:22 294,912 ----a-w C:\Windows\System32\dpu10.dll
    2008-05-22 22:22 524,288 ----a-w C:\Windows\System32\DivXsm.exe
    2008-05-22 22:22 3,596,288 ----a-w C:\Windows\System32\qt-dx331.dll
    2008-05-22 22:20 200,704 ----a-w C:\Windows\System32\ssldivx.dll
    2008-05-22 22:20 1,044,480 ----a-w C:\Windows\System32\libdivx.dll
    2008-05-22 22:19 81,920 ----a-w C:\Windows\System32\dpl100.dll
    2008-05-22 22:19 196,608 ----a-w C:\Windows\System32\dtu100.dll
    2008-05-22 22:19 161,096 ----a-w C:\Windows\System32\DivXCodecVersionChecker.exe
    2008-05-22 22:18 12,288 ----a-w C:\Windows\System32\DivXWMPExtType.dll
    2008-05-14 01:29 41,296 ----a-w C:\Windows\System32\xfcodec.dll
    2008-05-10 03:35 564,736 ----a-w C:\Windows\System32\emdmgmt.dll
    2008-05-08 21:59 90,112 ----a-w C:\Windows\System32\wshext.dll
    2008-05-08 21:59 430,080 ----a-w C:\Windows\System32\vbscript.dll
    2008-05-08 21:59 180,224 ----a-w C:\Windows\System32\scrobj.dll
    2008-05-08 21:59 172,032 ----a-w C:\Windows\System32\scrrun.dll
    2008-05-08 21:59 155,648 ----a-w C:\Windows\System32\wscript.exe
    2008-05-08 21:58 135,168 ----a-w C:\Windows\System32\cscript.exe
    2008-04-12 07:18 174 --sha-w C:\Program Files\desktop.ini
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar "= "C:\Program Files\Windows Sidebar\sidebar.exe" [2008-01-19 08:33 1233920]
    "swg "= "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe" [2008-04-10 22:48 171448]
    "kdx "= "C:\Program Files\Kontiki\KHost.exe" [2007-04-23 10:23 1032640]
    "WMPNSCFG "= "C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 08:33 202240]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ATICCC "= "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-07-11 17:12 90112]
    "ccApp "= "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-10 07:59 115816]
    "Symantec PIF AlertEng "= "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 17:38 583048]
    "Adobe Reader Speed Launcher "= "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 22:16 39792]
    "Adobe Photo Downloader "= "C:\Program Files\Adobe\Adobe Photoshop Lightroom 1.4\apdproxy.exe" [2008-04-01 13:21 61440]
    "SynTPEnh "= "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2006-10-27 13:50 815104]
    "SunJavaUpdateSched "= "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27 144784]
    "kdx "= "C:\Program Files\Kontiki\KHost.exe" [2007-04-23 10:23 1032640]
    "AppleSyncNotifier "= "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-10 09:47 116040]
    "QuickTime Task "= "C:\Program Files\QuickTime\QTTask.exe" [2008-05-27 10:50 413696]
    "iTunesHelper "= "C:\Program Files\iTunes\iTunesHelper.exe" [2008-07-30 10:47 289064]
    "RtHDVCpl "= "RtHDVCpl.exe" [2006-11-01 16:37 3772416 C:\Windows\RtHDVCpl.exe]

    C:\Users\Akmal\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    LimeWire On Startup.lnk - C:\Program Files\LimeWire\LimeWire.exe [2008-05-23 18:16:42 147456]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableUIADesktopToggle "= 0 (0x0)

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
    "VIDC.XFR1 "= xfcodec.dll

    [HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Bluetooth Manager.lnk]
    path=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Bluetooth Manager.lnk
    backup=C:\Windows\pss\Bluetooth Manager.lnk.CommonStartup
    backupExtension=.CommonStartup

    [HKLM\~\startupfolder\C:^Users^Admin^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Xfire.lnk]
    path=C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Xfire.lnk
    backup=C:\Windows\pss\Xfire.lnk.Startup
    backupExtension=.Startup

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
    --a------ 2007-10-18 11:34 5724184 C:\Program Files\Windows Live\Messenger\msnmsgr.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Steam]
    --a------ 2008-04-18 20:20 1271032 C:\Program Files\Steam\Steam.exe

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring "=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring "=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring "=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\DomainProfile]
    "EnableFirewall "= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
    "{E3FE4BED-39E8-483B-9F70-C35C642E83C1} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{99CD8C6A-CD18-4C10-BC81-1751FA7DA431} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{B6AD6871-3A0E-4FFC-8283-AFB2E98A17D2} "= UDP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
    "{4F6D5EF2-FEDE-49A6-8104-312F392EEC8A} "= TCP:C:\Program Files\Bonjour\mDNSResponder.exe:Bonjour
    "{F0F506B7-371D-4669-81C9-A4E3B157659C} "= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{30C16219-5AB2-4F3F-A83B-E16E54A550ED} "= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{1A7BA276-2DC9-4832-8F93-10C61884EA6A} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{1A6084DC-C4D7-4DB9-80AD-A59BA722E90D} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{4886791C-9170-4928-B46F-5E4AAADAD9B5} "= C:\Program Files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
    "{946E571C-1AB6-4BF1-BB7F-8855EB1C00A4} "= UDP:C:\Program Files\LimeWire\LimeWire.exe:LimeWire
    "{B39A9F04-7AB4-40EC-B858-03273A78663E} "= TCP:C:\Program Files\LimeWire\LimeWire.exe:LimeWire
    "{A0C6F476-8E4A-40C6-826D-E4EC44573E11} "= UDP:C:\Program Files\Kontiki\KService.exe:Delivery Manager Service
    "{1D18BAE9-B879-4D8B-931D-CFB75E1C87C2} "= TCP:C:\Program Files\Kontiki\KService.exe:Delivery Manager Service
    "{80414BB4-BCD9-4AA3-875A-5F1AF88FD08E} "= UDP:C:\Program Files\iTunes\iTunes.exe:iTunes
    "{2AEC550A-4D61-453E-A7DA-D9B56E6014CF} "= TCP:C:\Program Files\iTunes\iTunes.exe:iTunes

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\PublicProfile]
    "EnableFirewall "= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
    "EnableFirewall "= 0 (0x0)

    R1 IDSvix86;Symantec Intrusion Prevention Driver;C:\PROGRA~2\Symantec\DEFINI~1\SymcData\idsdefs\20080801.006\IDSvix86.sys [2008-04-04 18:48]
    R3 SYMNDISV;SYMNDISV;C:\Windows\system32\Drivers\SYMNDISV.SYS [2007-01-10 00:32]
    S3 Ph3xIB32;Philips 713x Inbox PCI TV Card;C:\Windows\system32\DRIVERS\Ph3xIB32.sys [2007-04-03 10:43]
    S3 Steam Client Service;Steam Client Service;C:\Program Files\Common Files\Steam\SteamService.exe [2008-07-17 18:17]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    bthsvcs REG_MULTI_SZ BthServ

    [HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{4c6acaa1-0705-11dd-9fe4-806e6f6e6963}]
    \shell\AutoRun\command - D:\autorun.exe

    *Newly Created Service* - CATCHME
    *Newly Created Service* - COMHOST
    *Newly Created Service* - PROCEXP90
    .
    Contents of the 'Scheduled Tasks' folder

    2008-08-06 C:\Windows\Tasks\User_Feed_Synchronization-{06D3BC66-481A-4BA2-B42D-C76C33C335AD}.job
    - C:\Windows\system32\msfeedssync.exe [2008-01-19 08:33]

    2008-08-06 C:\Windows\Tasks\User_Feed_Synchronization-{253192B2-4559-479D-8BCD-1E0FC9E2759B}.job
    - C:\Windows\system32\msfeedssync.exe [2008-01-19 08:33]
    .
    .
    ------- Supplementary Scan -------
    .
    FireFox -: Profile - C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\1fqho5dw.default\
    FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.google.com/


    **************************************************************************

    catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2008-08-06 08:11:47
    Windows 6.0.6001 Service Pack 1 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    Completion time: 2008-08-06 8:13:14
    ComboFix-quarantined-files.txt 2008-08-06 07:13:10

    Pre-Run: 128,271,634,432 bytes free
    Post-Run: 128,263,213,056 bytes free

    205 --- E O F --- 2008-07-20 22:13:19
     
  7. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi ajmal786
    Are you still getting the warnings from Norton?

    I see you have P2P software ( Limewire, BitTorrent uTorrent etc… ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

    Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares and their infections.

    References for the risk of these programs are here,
    here and here.

    I would strongly recommend that you uninstall them, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

    Note: Please be advised that continued use of these programs after being warned of the danger of infections from them, may result in the discontinued help of future cleaning of your system here at Windowsbbs Virus and Spyware removal.

    Lets also get a on-line scan.

    Please do an online scan with Kaspersky WebScanner

    Click on "Accept" If your pop "“up blocker blocks any windows from opening.

    Click Run on the window that opens.
    Windows Vista users you must open the web browser using the Run as Administrator command.
    • The program will launch and then begin downloading the latest definition files:
    • Under Scan on the left side.Click on My Computer
    • This will start the program and scan your system.
    • Click the "Scan Report" On the left side.
    • The scan will take a while so be patient and let it run.
    • Once the scan is complete it will display if your system has been infected.
      • Click the Save Report As button, and in the Browse dialog box, type a name for the scan report file that you want to create and select its type Text file. Click OK to save the file.:
    • Save the text file to your desktop.
    • Copy and paste that information in your next post.

    Please post the Kaspersky results. let me know about Norton.

    Thanks
    Geri
     
    Geri,
    #6
  8. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    hey sorry i did not know about the torrents ive uninstalled limewire and only use u torrnet to d/l from a secure website but besides that online scan came up clear but norton is still finding the virus
     
  9. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    OK does Norton have a file path for the location where it is finding it?

    Geri
     
    Geri,
    #8
  10. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    i cant see te filepath anywhere any idea how to find it? let me no please thnx
    mayb i do another hijackthis log? let me know lol thnx for ur help btw
     
  11. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    Go to Nortons quarantine folder and see if it is listed in there.

    Thanks
    Geri
     
  12. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    when i go to the file path it saying restricted any idea how to get passed this my account has admin settings i dont know why its saying this man i feel like such a noob XD
     
    Last edited: 2008/08/06
  13. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    OK I didn't want to make you run another scan. but I don't see any other way.

    Please follow these instructions for a Kaspersky scan, these are different from the last one you ran.

    Scanning with Kaspersky WebScanner

    You will be promted to install an ActiveX component from Kaspersky, Click Yes.
    • The program will launch and then begin downloading the latest definition files:
    • Once the files have been downloaded click on NEXT
    • Now click on Scan Settings
    • In the scan settings make that the following are selected:
      • Scan using the following Anti-Virus database:
      • Extended (if available otherwise Standard)
      • Scan Options:
      • Scan Archives
        Scan Mail Bases
    • Click OK
    • Now under select a target to scan:
      • Select My Computer
    • This will program will start and scan your system.
    • The scan will take a while so be patient and let it run.
    • Once the scan is complete it will display if your system has been infected.
      • Now click on the Save as Text button:
    • Save the file to your desktop.

    Please post the Kaspersky results.

    Thanks
    Geri
     
  14. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    ok i went on the link for the scanner after the privacy statement i press on accept and nothing happens am i doing something wrong?
     
  15. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    OK go into add/remove programs and find Kaspersky in the list and click remove. then Try it again.

    Geri
     
  16. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    ok the had some progress but when i go on the link it gives a popup saying online scanner license has expired sorry im not very good at this stuff.. :confused:
     
  17. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    OK go here
    C:\Windows\Download Program Files and find CKAVWebScan Object right click on it and click remove.

    Now try again.

    Thanks
    Geri
     
  18. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    when i right click it i only see properties i dont get an option to remove it same with all the other files in the folder do i need some special permission to do this?
     
  19. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

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    Hi
    OK try it this way
    Click on it to hightlight it then click on File at the top left of the window and click delete. OK any prompts.

    Geri
     
  20. 2008/08/06
    ajmal786

    ajmal786 Inactive Thread Starter

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    well organise is the only option in the top left i highlighted the file went to organise selected delete and nothing
     
  21. 2008/08/06
    Geri Lifetime Subscription

    Geri Inactive Alumni

    Joined:
    2003/03/02
    Messages:
    4,580
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    7
    Hi
    OK, man Vista makes this harder then it needs to be.

    Try this.


    To remove the "Downloaded Program Files" you should run IE and do the following:
    1. Choose the Tools menu
    2. Select Manage Add-ons
    3. Select 'Enable or Disable Add-ons..'
    4. Look for the download program you want to remove, change the selection by going through the drop down list.
    5. Once you find that program, highlight it, and on the bottom right section, click 'Delete'

    Geri
     

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