Got a friends laptop and it won't connect to WIFI or wired. When I look in the system Settings/Network & Internet, the Airplane mode is listed, that is all that is listed and it is on. Can't shut it off. My Win 10 lets me shut it on and off and also has WIFI listed there and his doesn't. Can't figure out what is going on. When I plug the RJ45 in, it doesn't make a sound like anything happened. This PC was upgraded from 7 to 10 months ago and this just happened. Windows Defender was updated a couple of days before this happened. I had put MBAM on it and when he did the upgrade and told him to update it weekly. Well, that didn't happen. He has quite a bit of stuff stored on it from doing Ancestry stuff that he save on the PC. I told him months ago to also back that up to a thumb drive or something. That didn't happen either. Any suggestions.