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Resolved No sound from headphones

Discussion in 'Windows 10' started by jimbo0706, 2015/12/14.

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  1. 2015/12/14
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I have sound from the back of the computer on the speakers but when I plug in a usb head set the sound still comes from the speakers and not the head set. I have tried the head set on another PC and they work fine and when I plug them in to the other PC the sound automatically comes from the head set.. Any ideas what's going on ?

    The PC I am on that is having the issue is not the one listed in My System..
     
    jimbo0706,
    #1
  2. 2015/12/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  4. 2015/12/15
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok doing that made the headphones work but as soon as I unplugged the headphones no sound from speakers. Do I always have to go in and switch it every time ? on my laptop it does it automatically with out going into settings and its a windows 10 laptop..
     
    jimbo0706,
    #3
  5. 2015/12/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You have to make the speakers the default audio device after unplugging the headphones and then Windows should remember your settings and switch between those devices in the future automatically when they are plugged in.
     
    Evan Omo,
    #4
  6. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    That's the problem its not doing that. I have to keep going back into settings and change it every time I go back and forth between the 2.. It started doing this after I upgraded to windows 10 last month..
     
    jimbo0706,
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  7. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok new problem. I ran a trouble shooter and it's telling me no audio device found. I have rebooted the pc a few times and get the same thing.
     
    jimbo0706,
    #6
  8. 2015/12/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  9. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok I did that and now I get a error message saying
    Windows has detected that audio enhancements for the fallowing devices are causing problems
    Speakers (VIA HD Audio)
    Would you like to disable driver enhancements for this device ?

    So I click yes and once I plug my head set in the sound still only comes the speakers and when I click on playback devices in volume it says no play back devices found..
     
    jimbo0706,
    #8
  10. 2015/12/16
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Last edited: 2015/12/16
    retiredlearner,
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  11. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok I have tried every thing and still a no go.. I got Audio devices to come up though finally but there is no realtek audio found just naveda audio but I don't even have naveda audio just video for that even went into programs and features and no naveda sound just video is listed..
     
    jimbo0706,
    #10
  12. 2015/12/16
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    :eek:
    :confused:
    It might help if you give us the FULL specs of the comp that you are having the trouble with.
    Please also tell us the EXACT state this comp was in before the W10 Upgrade. Neil.
     
    retiredlearner,
    #11
  13. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok I will get that info as soon as I down load speccy
     
    jimbo0706,
    #12
  14. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Operating System
    Windows 10 Pro 64-bit
    CPU
    AMD FX-8320E 21 °C
    Vishera 32nm Technology
    RAM
    32.0GB Single-Channel DDR3 @ 803MHz (9-9-9-24)
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2) 36 °C
    Graphics
    HP W2082a (1600x900@60Hz)
    1023MB NVIDIA GeForce GTX 750 (MSI) 28 °C
    Storage
    931GB Western Digital WDC WD10EZEX-00BN5A0 ATA Device (SATA) 24 °C
    Optical Drives
    TSSTcorp CDDVDW SH-224DB ATA Device
    Audio
    VIA HD Audio
     
    jimbo0706,
    #13
  15. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    The computer was working fine before the upgrade no issues at all.. sound worked great and you did not have to switch between the USB headset and speakers every time like you do now. Also in programs and features Realtek is listed as audio.
     
    Last edited: 2015/12/16
    jimbo0706,
    #14
  16. 2015/12/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I thought you were using Realtek HD Audio as your audio device.

    Are you using Realtek HD Audio or VIA HD Audio? These are two different audio devices so I need to know which one your computer uses.

    Click Start< type Device Manager in the Start search box and click Device Manager in the search results. When Device Manager opens, expand the Sound, video, and game controllers category and post a screenshot of that category in your next reply.
     
    Evan Omo,
    #15
  17. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    It was Realtek before I had all the issues and Realtek is in my programs and features section. So I am not understanding where that other one is coming from. I will post a screen shot in my next reply
     
    jimbo0706,
    #16
  18. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    jimbo0706,
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  19. 2015/12/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Can you also post a screenshot of the Sound window< Playback tab so I can see what audio device your speakers are using?
     
    Evan Omo,
    #18
  20. 2015/12/16
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Last edited: 2015/12/16
    retiredlearner,
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  21. 2015/12/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    jimbo0706,
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