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No internet connection to NIC card

Discussion in 'General Internet' started by frayedknotarts, 2009/04/19.

  1. 2009/04/19
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    OK: New HP dc5750 with a Broadcom (167b) ethernet gigabit controller on the MoBo.. New out of box, no connection to the internet.

    Took cable out of WIN98 box (working) which is straight from the ComCast modem... WIN98 box is working fine on internet. Plugged cable into dc5750 and get no connection...

    D/l new drivers from Broadcom on chence that they were incorrect/ missing/bad and installed.... no joy.

    Rolled back to driver installed originally.... no joy


    Called Comcast... they said it's an HP problem.

    Called HP. Spent 2-1/2 hrs on phone with a very nice man in China who likes gymnastics, mini-vans. the Rockford FIles and kite flying. In the interstices of conversation, we reloaded the WIN XP-SP2 OS from the HP recovery disks, then tried to get an internet connection.

    Still no joy. After trying ipconfig several times and coming up with no ip address, Wu Chan dcided that the best thing was to declare the box a "D.O.A." and that HP would replace it soonest.

    I should wait for the Replacement Officer to call me in two days.

    This were almost three weeks ago. Since then, I've played phone and email tag with "Valeriana" from God-alone-knows-where and I still have an incommunicative computer taking up my wife's kitchen table. You can imagine my discomfort therefrom.

    Today I decided to try a new NIC, so went and got a LinkSys Gigabit PCI NIC and opened the case and installed same. Inserted the CD and loaded the drivers. Plugged in the cable and....

    no joy.

    RUN> cmd> then ipconfig gives no DNS address.

    I have disabled the Broadcom NIC and the LinkSys NIC shows working and healthy.

    The internet connection is still working (well, you're reading THIS then, ain't?) when put into the WIN98 machine and I'm that frustrated I could .... (fill in the blanks)

    OK: I'm open to suggestions up to and including medium-sized detonations, pickaxes and large vehicular case-crushing.

    W T F ?

    Is it ME?
     
    Last edited: 2009/04/19
    frayedknotarts,
    #1
  2. 2009/04/20
    TonyT

    TonyT SuperGeek Staff

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    When the comp is plugged directly into the modem, the modem associates with the MAC address of the NIC. Swapping comps will lead to zero connection. You must unplug the modem, shutdown comp. Turn on modem, wait until it synches, start comp.

    When using a router one does not have this issue because the router handles ip addressing.
     
    TonyT,
    #2


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  4. 2009/04/20
    MelissaMendoza

    MelissaMendoza Inactive

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    Hi!

    I think we can help you. Email our team at We_Can_Help@cable.comcast.com. Our team would be happy to troubleshoot with you and figure out, at the least, if the problem is on Comcast's end.

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations
    We_Can_Help@cable.comcast.com
     
    MelissaMendoza,
    #3
  5. 2009/04/20
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    And the WINNER is....

    [FONT= "Arial Black"]TONY T ! ! !:D [/FONT]

    Was not aware of the MAC locking in the modem :eek: when direct connected, but you can be darn sure I'll not forget it!

    Went upstairs to me summer office (where modem is located) turned it of... turned it on and the new computer was online as soon as I switched it on.

    BINGO and THANK YOU!:D

    Now I need a new router as LinkSys no longer supports the one I have ... :rolleyes: well, we win one and lose one, I suppose.


    [FONT= "Arial Black"]MELISSA[/FONT] This was the trick! Your ComCast Tech Service person either was also not aware of this or it's not in the "step-by-steps' "... perhaps a tech bulletin is in order to alert the troops? Thanks for the offer, though!:)
     
    frayedknotarts,
    #4
  6. 2009/04/21
    TonyT

    TonyT SuperGeek Staff

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    What model Linksys do you have? Just because Linksys does not support it any longer does not mean it won'y work nor does it meant it won't work well.

    Realize that when a company says, "no more support for product X" they mean that they no longer make new firmware for it, or they no longer offer free phone support. But one never needs phone support for a home router. If a router doesn't work, replace it.
     
    TonyT,
    #5
  7. 2009/04/23
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Sorry for the delay in replying....

    Got the Old Linksys BEFSX41 (V1) and looked around, found the installation package in my hidey-hole (I save EVERYTHING!), plugged in the CD and followed the bouncing ball.


    Both computers online and happily all updated from Windows and several other nice people.

    So, "So Long... And Thanks For All The Fish! "
     
    Last edited: 2009/04/23
    frayedknotarts,
    #6
  8. 2009/04/23
    TonyT

    TonyT SuperGeek Staff

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    That's still a good router. You should get the updated firmware for it here:
    Select Version 1

    BTW, you do not need any cd to setup the router. Just type this in your browser address bar:
    http://192.168.1.1

    Login defaults are:
    Username: don't type a username
    password: admin
     
    TonyT,
    #7
  9. 2009/04/23
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    You're worth your weight in gold, Tony!

    Indeed, got both computers online thru the router (I will upgrade the firmware... thanks!) and the only thing I have left to solve is why the WIN98 box cant see the XP box. The XP box can see the WIN98 box just fine and can transfer files from the WIN98 ti itself, but the WIN98 stubbornly refuses to see the XP box.

    Both on the same workgroup, both have file and printer sharing enabled, both have distinct names....

    Hmmmm.....

    Would the files systems have aught to do with this?

    Or could it be that "your's stupidly" forgot to mark the drives as shared in the XP computer?

    Once I did that, all was well... A can read B and vicey-versy.

    That's all, folks!
     
    Last edited: 2009/04/24
    frayedknotarts,
    #8

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