No audio after installing sp2

Under sound it says 'no audio device' after I installed service pack 2. Do I need to uninstall it to get my audio back? Hope not!
thanks
lisa

 

Open your control panel and click on System, the Hardware tab, the Device Manager button.

Open the Sound, Video, and Game Controllers section. If any devices there have a yellow question mark, delete them since it indicates they aren't installed correctly and can't be used.

If your sound card is there, delete it.

Close everything and reboot to let Windows redetect and hopefully reinstall the hardware.

 

Is this the same problem? http://www.windowsbbs.com/showthread.php?t=47031

Regards - Charles

 

same problem

Charles, yes, it's the same problem I posted before, except I just realized that the sound disappeared when I installed sp2 a while back on my traveling laptop, which I haven't used for several month. Now I'm on the road and need the sound badly for business purposes.

The problem; I can't delete the 'multimedia audio controllers' installed on my laptop - don't know how they got there, with sp2?

At every startup windows wants to install the driver for this; when I proceed, it says there's no software for this application. So I can't use that sound system, not can I delete it. Is has a yellow question mark under 'other devices.'

Last time you helped me with this you sent me to another url, but the site is down. ?
Lisa

 

Hi Lisa,

Go back to the original thread - Matt added to it and he's the resident hard ware expert around here.

The Everest site is up - that was a momentary clitch, install the Home edition and post the specs for the sound devices and the BIOS.

In my mind, the fact that this happened with SP2 installation clinches the need to either re-load the original audio drivers or more likely, looking for updated SP2 compatible drivers, for that you need the info from Everest to give you the audio brand for drivers.

Regards - Charles

NOTE to Mod - would you merge the threads?