Resolved new thinkpad hangs on startup

I was configuring a new thinkpad for my wife and was removing McAfee from the bloatware pile and the machine hung. I restarted it by holding in the power button and I get back to the desktop but that's it. Nothing happens from there. While the mouse moves, I cannot click to start anything.

It's like explorer.exe is in a loop as the hour glass is present when the mouse hovers over the taskbar.

I cannot even run the factory reset program

Any thoughts out there?

 

Thanks, last good doesn't make any difference.

Safe mode allows me to open explorer and any programs but there are no recovery options there

I am thinking that I might have to load the OS from another disk I have and start over

 

Found a known issue with this machine
http://forums.lenovo.com/t5/Lenovo-...n-and-sleep-with-Windows-7/td-p/417877/page/3

Looks like I am in for a bit of work

Thanks

 

updating the bios and performing a system recovery from the onboard partition seems to have done the trick