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netscape messaging no viewable messages

Discussion in 'Firefox, Thunderbird & SeaMonkey' started by J.J., 2002/09/19.

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  1. 2002/09/19
    J.J.

    J.J. Inactive Thread Starter

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    One of my users is running Netscape 4.1 on a WIN95 machine. Just last week all of his mail has dissappeared. You can see it saying "42 of 78 read messages ", but there are no viewable messages. When I explore the Netscape/Users folder there is definitely mail in the inbox, sent, & trash files. I have scanned his system for viruses and looked at everything I can think of. There is nothing viewable in messenger, any ideas how I can retrieve his messages?:confused:
     
    J.J.,
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  2. 2002/09/19
    Alice

    Alice Banned

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    Netscape 4.1? Double-check that version number....might it be 4.5? 4.6? 4.7?

    In any case here are some ideas I picked up from a groups.google.com search. Hope something is helpful.

    Is View Messages All selected?

    http://help.netscape.com/kb/consumer/19980818-1.html
    I can not see my emails, though it says they are in the inbox.

    When you start Communicator, does it start with the correct profile?

    It might also be a corrupt Inbox index file, try this:

    Close Netscape, find your Users\Profile name\Mail folder, locate Inbox.snm and
    rename it Inbox.old, restart Netscape.

    Inbox(no extension) contains your messages and can be read with a text editor like Notepad. Inbox.snm is the index file.

    Go to Edit|Preferences|Mail & Newsgroups|Mail Servers and be sure that the path in the "Local mail directory" box points to the correct Mail
    folder.
     
    Last edited: 2002/09/19

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