netscape messaging no viewable messages

One of my users is running Netscape 4.1 on a WIN95 machine. Just last week all of his mail has dissappeared. You can see it saying "42 of 78 read messages ", but there are no viewable messages. When I explore the Netscape/Users folder there is definitely mail in the inbox, sent, & trash files. I have scanned his system for viruses and looked at everything I can think of. There is nothing viewable in messenger, any ideas how I can retrieve his messages?

 

Netscape 4.1? Double-check that version number....might it be 4.5? 4.6? 4.7?

In any case here are some ideas I picked up from a groups.google.com search. Hope something is helpful.

Is View Messages All selected?

http://help.netscape.com/kb/consumer/19980818-1.html
I can not see my emails, though it says they are in the inbox.

When you start Communicator, does it start with the correct profile?

It might also be a corrupt Inbox index file, try this:

Close Netscape, find your Users\Profile name\Mail folder, locate Inbox.snm and
rename it Inbox.old, restart Netscape.

Inbox(no extension) contains your messages and can be read with a text editor like Notepad. Inbox.snm is the index file.

Go to Edit|Preferences|Mail & Newsgroups|Mail Servers and be sure that the path in the "Local mail directory" box points to the correct Mail
folder.