Netscape Mail disappears after Symantec Network Virus Scan

When Symantec Network Virus scan locates a virus in a staff member's Netscape 7.2 EMail inbox, it deletes ALL mail in the inbox. I have seen this on a number of machines, XP Pro. Any ideas why this is happening and how I can stop it. Is it because it removes just that email message and the mail folder become corrupt? It has caused many problems. I am also wondering if I should set the virus program to quarrentine the virus and not delete it.

thanks Doug

 

Welcome to the Forum, dherbon!

dherbon,

NAV quarantines the entire Inbox. See this Symantec KB Article.

To prevent this from happening in the future, in your NAV Autoprotect "Exclusions" list enter the path to the Inbox, e.g.,:
C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profile_name\*.slt\Mail\pop.isp_name.net\Inbox
Do this for each Mail Account

I would also add MSF files to the Exclusion list:
http://www.mfm.com/~mknipfer/moz.html#041

 

Thanks for the information. I never thought Symantec would have a solution for this problem. You have been a BIG help. Again, thanks for the answer and the quick reply.

Doug

 

I discovered this in 1999, and returned Norton to be exchanged for McAfee, and, it seems that at times the problem was solved, but it is still there, so no Norton for this guy. The reason is that Netscape, and related programs have all the mail in a single file, and when a virus is detected Symantec does not know how to give a warning, and let the user make a decision. Mail scanning is not necessary, because the same problem, i.e. javascript-driven, which afflicted the microsoft mail is turned off by default in Netscape mail, and attachments should be detectable only by downloading them, i.e. outside mail.
For this reason other programs did not enable mail scanning. Eventually, all antivirus program are allowing mail scanning with different degrees of success.