Netscape mail acting up

Hi broni

I had some weird activity in N7 IMAP account a number of months ago. I cleared it by the following.....
Closed all N7 email clients.
Open up Web view to your Netscape account.
Go in every folder and delete all emails.
If you have any "Extra folders ", delete them. Keep only the following... Inbox, Drafts, Sent, Trash.
Be sure the last thing you do is "Empty trash" before you close the web view.
Now go into N7 IMAP.
You should have nothing in any folder for this account.
With luck, as NEW mail arrives, it will be readable.

 

Hi broni...

As you closed in your 1st post, wait a day and it could clear itself. If you have extra energy to burn, repeat my previious steps. Send yourself another email... prefable from "Hotmail' or any different email client. Do NOT check it with N7, go directly to the WEB view and check it. If bad, we know it's a AOL server problem. If good, now load N7 email and check it. If its bad on N7, it could be a server / N7 email client issue or N7 email client problem.

 

Not sure, but you and I may have shared a similar situation. My problem was I had 2x draft folders. Don't know how, it just showed up. After repeatly deleting both draft folders from my local drive view, every time I login to Netscape IMAP mail, they both returned. After about a week of this, it hit me, it's a WEBbased file server. The true ownership of the files are at the remote email server. So with Netscape closed, I deleted ONE draft folder. Loaded browser only and went to Netscape WEBview email account. Deleted one of the two draft folders. Problem solved.

 

Someone I know is experiencing something fairly similar. New email arrives on the client but shows up as completely blank (no header, body, to, from, etc.). We're using an IMAP system (for the business, not Netscape's) and the email always shows up on the web view, just not through Netscape's mail program. Even more frustrating, it's not all new mail, just some (ranges from 1 in 5 to 1 in 30, depending on the day).

In this case, this is an important business account, so I can't just delete all messages to clear it up. Anybody have any ideas?

The problem seems to have started about the time a Blackberry (palm device) was added to the system, but we can't find any direct connection between the device and the email trouble, nor have I found any references on the web to Blackberries and blank email messages.

 

Have you checked the "Headers" of the emails. If info there can track who sent them and when. Also is the IMAP server "inhouse-local controlled" or are they using one of the WEB providers for the service?

Update
Oooppps, see you posted there is no headers. There are some .msf index files you could delete in the inbox email profile, but I would rather you want until Ramona checks in.

 

http://home.att.net/~cherokee67/ns7profloc.html
The link is from Ramona's solutions. and, yes I would go after the .msf files in the .slt folder|Mail|accountname for POP3 mail, and IMAP folder for Imap format.
It is very important to File|compact folders to remove the deleted mail from the system. The Trash is not emptied completely until you toss it in the compactor!
As for no text in mail, assuming that all settings are fine, there is no harm in deleting the files with the .msf extention.
I, pretty much gave up on Netscape Webmail, which I can't set in Mozilla.
Now, I have NS7.02 and 7.1, with two profiles, Moz1.6 and 1.7 and Thunderbird0.7.1. All programs have their own profiles. I have anywhere between 6-10 account set up in each program, so I have ample opportunity of seeing and comparing weirdness. And, imagine all those backups!
But, I have never experienced the no text syndrome, except for a few obvious SPAM messages, with no header and no text.

 

Thanks for the suggestions. I had tried deleting the .msf files in the past. What I found was it would clear up the inbox as it was at the moment, but the problem would continue to occur as new mail came in.

I had not tried compacting the folders, so that may be worth a shot.

The IMAP server is in-house, but there are hundreds of people using it and only this one particular person seems to be having problems.

It may be worth noting that this person keeps an exceptionally full set of mailboxes--hundreds in the inbox and probably thousands filed away in other folders. I'm sure that's not helping anything, but I can't do anything about it.

 

This person should try to organize his/her mail. It is difficult to find anything, that way, and may create other problems. To me any mailbox with over 50 messages starts getting scary.
Some messages are not so easily deleted. This should not apply to all messages.

 

I tried telling him that, but he's a CEO-type and his entire job hinges on correspondence. He gets ~150 emails a day, and he travels extensively, so things pile up. At that level, it can be pretty important to keep records, so he insists he needs those thousands of files. Since he's the chief, I have no authority to tell him what to do. It's just my job to fix it because it's broken. If compacting the folders doesn't work, I'm thinking of switching to Eudora. It may have its quirks, but this problem doesn't seem to be one of them.

 

I am losing track of the original problem. Were you using Netscape Webmail in the Netscape mail client? If so, forget about Eudora. You can get to Webmail only in Netscape6/7.

 

No, I'm not using Netscape Webmail. We're using our own corporate webmail server, so Eudora works just fine on-site, as well as Netscape, Thunderbird, Outlook, and just about anything else.

 

Possible consideration...
Use FireFox for browser
Any Email client that behaves on corporation IMAP server... with known capacities for Blueberry interface / IMAP / volume email management.
Just thinking out loud.