1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Netscape 7.1 won't open

Discussion in 'Firefox, Thunderbird & SeaMonkey' started by Walter Blum, 2004/02/05.

Thread Status:
Not open for further replies.
  1. 2004/02/05
    Walter Blum

    Walter Blum Inactive Thread Starter

    Joined:
    2004/02/05
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    76
    Location:
    Millbrae, California
    Computer Experience:
    Intermediate
    Netscape 7.1 has suddenly decided not to open. When I click on the icon, the Netscape 7.1 logo appears, but then the program hangs up. I am now using an old version, Netscape 4.5, which is not satisfactory, since none of my Netscape 7.1 downloaded files can be accessed. I'm told I'll have to Uninstall Netscape 7.1 and start all over, which is a hassle. Re-installing the program is a lengthy procedure, and I'm afraid I'll lose all my Preferences, bookmarks, email addresses and so forth. I've checked to see if there's a Profile folder, but I don't see anything like that. I also have Netscape 7.0. If I uninstall Netscape 7.1, will I get Netscape 7.0 back? I'd appreciate an email reply if that's possible.

    After my Netscape 7.1 hangs up, I get an error message with the following "details." This may help.

    Walter Blum
    walterblum@worldnet.att.net

    Here is the "details" message explaining what's wrong with my Netscape 7.1. Of course I don't understand a word of it:

    NETSCP caused an invalid page fault in
    module GKLAYOUT.DLL at 0177:603c042b.
    Registers:
    EAX=00000000 CS=0177 EIP=603c042b EFLGS=00010246
    EBX=00000000 SS=017f ESP=006bf654 EBP=006bf68c
    ECX=006bf678 DS=017f ESI=0082d2b0 FS=399f
    EDX=8162f610 ES=017f EDI=00000000 GS=0000
    Bytes at CS:EIP:
    8b 07 ff 50 0c 8a 45 ec 88 46 5c 8d 4d f0 ff 15
    Stack dump:
    00000000 006bf678 0082d800 80000000 0082d2b0 615b3b38 60562584 00000000 00000000 0082d800 0082de24 0082d810 00829860 0082de20 006bf6b8 603465aa
     
  2. 2004/02/05
    MinnesotaMike

    MinnesotaMike Geek Member

    Joined:
    2002/01/07
    Messages:
    1,396
    Likes Received:
    3
    Trophy Points:
    333
    Location:
    The name says it all
    Computer Experience:
    Always learning more

  3. to hide this advert.

  4. 2004/02/05
    Ramona

    Ramona Geek Member Alumni

    Joined:
    2001/12/31
    Messages:
    7,481
    Likes Received:
    2
    Trophy Points:
    733
    Location:
    Missouri
    Computer Experience:
    Experienced Learner
    Welcome to the Forum, Walter Blum!

    Hi Walter,

    Close Netscape and Quick Launch
    Delete these two files and one folder:
    compreg.dat
    Located in: C:\Program Files\Netscape\Netscape\components
    xul.mfl
    Located in your salted (*.slt) folder
    C:\.....\Application Data\Mozilla\profilename\*.slt
    chrome folder
    Located in your salted (*.slt) folder

    If this doesn't fix your problem, then create a new Profile:
    Guidelines for Creating a New Profile.

    BTW, uninstalling and reinstalling Netscape has no effect on the Profile,as it remains intact during the uninstall. The new install then picks up the existing Profile .
    Profile Locations

    Let us know your results.

    Sorry, but we don't answer problems by private email. That would do away with the purpose of the Forums. Answering your problem on the Forum, may be beneficial to another user dealing with the same issue...

    Ramona :D
     
  5. 2004/02/05
    Argent

    Argent Inactive

    Joined:
    2003/07/27
    Messages:
    111
    Likes Received:
    0
    Trophy Points:
    106
    Location:
    Upstate NY
    Computer Experience:
    Experienced & Learni
    Another easy way to save the profile is to have it located on a different drive. I do that. When I re-install Netscape I let it create the default profile. Then I start via the profile mgr and create a new name using the exact same name of the backup profile and point to it on the other drive where it is located.

    All done! All bookmarks, pws, mail, etc are back and I do not have to re-configure anything!

    That is why I have I.E.., they make it impossible to save that stuff!
     
  6. 2004/02/06
    Walter Blum

    Walter Blum Inactive Thread Starter

    Joined:
    2004/02/05
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    76
    Location:
    Millbrae, California
    Computer Experience:
    Intermediate
    I lost my Netscape 7.1

    To Ramona, Mike and all you other wonderful people on this BBS:

    As you can see, I'm a newbie in the BBS business, so if this message doesn't go through, . . . well, let's hope it does. I just want to thank you all for your help in reviving my Netscap 7.1 Everything you suggested worked and I'm back business. Thank you again.

    Walter
     
  7. 2004/02/06
    Ramona

    Ramona Geek Member Alumni

    Joined:
    2001/12/31
    Messages:
    7,481
    Likes Received:
    2
    Trophy Points:
    733
    Location:
    Missouri
    Computer Experience:
    Experienced Learner
    Hi Walter,

    Thank you for posting back with your success in getting Netscape back up and running! We love to hear the success stories....

    Ramona :D
     
  8. 2004/02/07
    MinnesotaMike

    MinnesotaMike Geek Member

    Joined:
    2002/01/07
    Messages:
    1,396
    Likes Received:
    3
    Trophy Points:
    333
    Location:
    The name says it all
    Computer Experience:
    Always learning more
    Walter,

    Great to hear that you got things running again! Thanks for the update.

    Mike
     
  9. 2004/06/15
    ACDurston

    ACDurston Inactive

    Joined:
    2004/06/15
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    76
    Computer Experience:
    Intermediate
    Can you save old email first?

    Hi all,

    Regarding this thread... Is there a way to save locally saved email prior to this procedure? I installed WinXP on my machine and now N7.1 doesn't boot, probably got disconnected as this thread and others suggest. So... I'd like to restore things but not lose my old email.

    Thanks,
    Andrew
     
  10. 2004/06/15
    Ramona

    Ramona Geek Member Alumni

    Joined:
    2001/12/31
    Messages:
    7,481
    Likes Received:
    2
    Trophy Points:
    733
    Location:
    Missouri
    Computer Experience:
    Experienced Learner
    Welcome to the Forum, ACDurston!

    Hi Andrew,

    Make a backup copy of your entire Profiles folder before doing any editing. On Windows XP it is located here:
    C:\Documents and Settings/user_name/Application Data/Mozilla/Profiles

    NOTE: These files are hidden by default.
    To see hidden files:
    1. On the Tools menu in Windows Explorer, click Folder Options
    2. Click the View tab
    3. Under Hidden files and folders, click Show hidden files and folders

    This way you have a good copy, including Bookmarks, Address Book, and your Mail.

    Uninstalling, and reinstalling Netscape will not touch your Profile. However, I always recommend backing up the Profile anyway.

    Follow the guidelines here: Netscape Won't Start
     
  11. 2004/06/15
    ACDurston

    ACDurston Inactive

    Joined:
    2004/06/15
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    76
    Computer Experience:
    Intermediate
    Path for Win98SE?

    Ramona,

    Thanks for the reply. Is the path the same for an N7.1 installation under Win98SE? All my email work was done prior to the WinXP upgrade, hence I need to find and preserve the older profile.

    Thanks,
    Andrew
     
  12. 2004/06/15
    Ramona

    Ramona Geek Member Alumni

    Joined:
    2001/12/31
    Messages:
    7,481
    Likes Received:
    2
    Trophy Points:
    733
    Location:
    Missouri
    Computer Experience:
    Experienced Learner
  13. 2004/06/17
    ACDurston

    ACDurston Inactive

    Joined:
    2004/06/15
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    76
    Computer Experience:
    Intermediate
    Tool for finding old messages?

    Ramona,

    Thanks again for the help. I do have Netscape running but may have lost my old preferences files during an earlier reinstall (still looking). Do you or anyone know of a tool that I can use to search my hard drive for old locally saved Netscape mail messages and convert to a text file or such?

    Regards,
    Andrew
     
Thread Status:
Not open for further replies.

Share This Page