Solved need to kill a trojan

[Resolved] need to kill a trojan

I have tried all sorts of spyware removal tools and it keeps coming back...

HJT log --

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:57:58 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\system32\hphmon05.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SpyNoMore\SNM.exe
C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Acceleration Software\StopSignProducts\Firewall\FWService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Eset\nod32krn.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\WINDOWS\explorer.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\eAcceleration\OnAccess\scan.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6061228
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {B753C7C5-0942-4b7f-BC27-942B52BDAC66} - C:\PROGRA~1\ACCELE~1\StopSign\webcbrowse0.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Protection Bar - {F06E2ABE-3A50-4079-BE25-FC100D9EAA25} - (no file)
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe "
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe "
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program Files\Acceleration Software\Anti-Virus\sstsmon0.dll ",VerifyStatus
O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -k
O4 - HKLM\..\Run: [StopSignSsFwMon] Rundll32.exe "C:\Program Files\Acceleration Software\StopSignProducts\Firewall\ssfwmon.dll ",VerifyStatus
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\RunOnce: [dgclnup22135142.exe] C:\DOCUME~1\LEEDOU~1\LOCALS~1\Temp\dgclnup22135142.exe C:\PROGRA~1\ACCELE~1\DOWNLO~1
O4 - HKLM\..\RunOnce: [sgclup22135142.exe] C:\DOCUME~1\LEEDOU~1\LOCALS~1\Temp\sgclup22135142.exe C:\PROGRA~1\ACCELE~1\SCRIPT~1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MRC] "C:\Program Files\MyRegistryCleaner\MyRegistryCleaner.exe" /MBRSTART
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {24BE56F9-F0B6-4ac7-97F1-8CACEDA9A427} - C:\PROGRA~1\ACCELE~1\StopSign\webcbrowse0.dll
O9 - Extra 'Tools' menuitem: Block This Page - {24BE56F9-F0B6-4ac7-97F1-8CACEDA9A427} - C:\PROGRA~1\ACCELE~1\StopSign\webcbrowse0.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1168574339187
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O22 - SharedTaskScheduler: andropogon - {655560a9-3ca8-4509-9632-6abbef21426b} - (no file)
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
O23 - Service: FWService - eAcceleration Corp. - C:\Program Files\Acceleration Software\StopSignProducts\Firewall\FWService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

 

Could you provide just a bit more detail please? What trojan are you trying to kill? What effect is it having on your computer? Exactly, what tools have you tried?

 

The virus is idenitified as trojan zlob.dup It arrived via a plugin download. It highjacked the explorer browser, added a security tool bar and wanted me to download a antivirus software from Lavitia, Russia. others have called it the security toolbar 7.1 virus.
I have used trend micro, stopsign, pc shield and nod32. I downloaded SpyNoMore, scanned with it but did not purchase it. Spy NoMore indicates I have around 90 files infected but none of the other anti-virus programs agree with that conclusion. I suspect it is giving me false positives in order to try to get me to purchase the program.
I have been able to quarrantine/delete 11 infected files with trend micro, 7 files wih Nod32 and 6 registery problems with PC Shield.
Currently my computer is moving very slow, especially if I go to start> control panel or my computer.

 

Thanks for the added information. Now, lets get you cleaned up!

First, uninstall SpyNoMore and delete it's folder in Program Files.

Then, download SmitfraudFix by S!Ri, saving it to the desktop.

• Restart the computer in Safe Mode by tapping the F8 key upon startup and selecting Safe Mode from the Advanced Startup Menu. Logon to your account.
• Double-click SmitfraudFix.exe to start the tool and press 2, then hit Enter.
• You will be prompted 'Do you want to clean the registry?' answer Y (yes) and hit Enter.
• If prompted to replace the infected wininet.dll file (if found), answer Y (yes) and hit Enter to restore a clean file.
• Reboot to normal mode when the tool completes.

Post the contents of C:\rapport.txt and a fresh HijackThis log.

 

Per your instruction, I could not go to safe-mode to run the programs. Dell support could not get me to safe-mode either. I have wiped out the hard drive and started over. Please consider this incident resolved.

 

Sorry to hear you wiped the drive ... I know it's a lot of work getting things back to where you want them. Had you posted back about the safe mode problem, I could have given you a fix. It's a common problem with some infections these days, though hard to know when we will run into it.

Resolved it is.