Need help my computer on perpetual safe mode

my computer runs on windows XP professional...it has been on perpetual "safe mode" for the last three days..have done the following: scanned computer by MCAfee software, dowloaded spywarebegone and scanned system, popupbegone and mcafee firewalls are also up its on continual alert mode "fatal error has occured at 028:C0011E36 in VXD VMM<01>=ror was caused by Torjan-Spy.HTML.smitfraud.c

a friend has recommended I send you what I got from notepad on using "hijackthis" please let me know what I need to do

Logfile of HijackThis v1.99.1
Scan saved at 8:34:08 PM, on 5/4/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINNT\system32\pctspk.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\wanmpsvc.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINNT\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINNT\Explorer.EXE
C:\WINNT\popuper.exe
C:\WINNT\System32\msole32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\System32\intmonp.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINNT\System32\ctfmon.exe
C:\bsw.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe
C:\PROGRA~1\COMMON~1\AOL\110780~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\110780~1\EE\AOLServiceHost.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINNT\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\POPUPB~1\PopupBeGone.exe
C:\Antispyware\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.qfind.net/
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: IE 4.x-6.x BHO - {49E0E0F0-5C30-11D4-945D-000000000000} - C:\PROGRA~1\POPUPB~1\IEHelper.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINNT\Downloaded Program Files\SbCIe02a.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe "
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1107806477\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSN Messenger] C:\WINNT\System32\msmsgs.exe
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe "
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O4 - HKCU\..\Run: [Spyware Begone] "C:\spywarebegone\SpywareBeGone.exe" -FastScan
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINNT\Downloaded Program Files\SbCIe02a.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Microsoft AntiSpyware helper - {7163FC61-87DA-4A0E-934B-3731F3E59EEB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {7163FC61-87DA-4A0E-934B-3731F3E59EEB} - (no file) (HKCU)
O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k00719/sb02a.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINNT\system32\pctspk.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)


Thanks!

 

Welcome to WindowsBBS StephanieLatasa

Please download the attachment smitfraud.zip. Save it to your desktop (you can save it to floppy and transfer to your computer). If it saves as attachment.php, right click and rename to smitfraud.zip You may need to enable viewing extensions for known file types to see the zip and php extensions. To do that, open My Computer and click Tools on the menu, then folder options. Click the view tab of the window that opens, uncheck the box to Hide extensions...... and click OK. Now right click the zip and extract the smitfraud folder to your desktop.

In safe mode, open the smitfraud folder and double click the RunThis.bat file to start the tool. Follow the prompts. When the tool completes, scan again with HijackThis and place a check next the following entries if present.

F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: IE 4.x-6.x BHO - {49E0E0F0-5C30-11D4-945D-000000000000} - C:\PROGRA~1\POPUPB~1\IEHelper.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINNT\Downloaded Program Files\SbCIe02a.dll
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O4 - HKCU\..\Run: [Spyware Begone] "C:\spywarebegone\SpywareBeGone.exe" -FastScan
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINNT\Downloaded Program Files\SbCIe02a.dll
O9 - Extra button: Microsoft AntiSpyware helper - {7163FC61-87DA-4A0E-934B-3731F3E59EEB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {7163FC61-87DA-4A0E-934B-3731F3E59EEB} - (no file) (HKCU)
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://www.sidestep.com/get/k00719/sb02a.cab


Open the control panel>add\remove programs and uninstall spywarebegone (it's on the list of rogue anti-spyware apps http://www.spywarewarrior.com/rogue_anti-spyware.htm), popupbegone, Security IGuard, Virtual Maid and Search Maid if present. Then delete their folders in C:\Program Files.
Open C:\WINNT\system32 and delete the folder Log Files if present.

Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and click OK.

Reboot, hopefully into Windows, download and install both Spybot 1.3 and Ad-aware SE Personal 1.05 (both free) from the links in my signature. Allow Spybot to load SDHelper upon installation. Immediately check for updates to both programs. Run Spybot and fix everything it finds and prechecks (items in red). Run Ad-aware in the full scan mode, right click within the scan results and select all, then click next and allow removal. Reboot and do an online virus scan with RAV. If any files are infected, copy the results and post it here. Run another HijackThis scan and post the new log.


smitfraud.zip

 

Got your PM. The tool has been updated (several times today actually ) due to new information about this infection. Please delete the one you currently have, re-download and run again. No need to boot to safe mode, but first close all other applications and windows, and when the tool completes, open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and click OK. It may take a while to complete. When finished, reboot, then post a new HijackThis log.