Need help fast..Win 98 Device Manager

Hey people.

I have been looking for this on the net for a while but I cannot find an answer to it.

I have a client I do some work for that has Win 98SE with a modem installed. The modem will not detect a dial tone. I turned off the option that says wait for a dial tone before dialing. Still did not work, it makes a sound as if the modem and port are already in use. I figured I would try to remove the device and let Win 98 install it again but when I try to do that, device manager locks up and it will not remove the device.

Are these two problems related? Is there anything that I can do to prevent this from happening again?

If it is the COM port, can I change the IRQ in the BIOS and let it use another COM port automatically?

Thanks for the help!

 

Thanks!

I'll let you know if that works...thanks Tony!