Need assisstance in getting laptop back up to speed, and internet working again

Ok So yesterday I noticed my computer had slowed down considerably when watching a movie or playing music. The video and sound became really choppy when playing the file

I decided to do several scans
I used Spy Sweeper v 5.0.5 and it detected several viruses/spyware etc which got removed. I also used AdAware and Spybot S&D which also removed other spyware files and finally used Norton antivirus 2005 and deleted even more viruses detected

I found after all this my computer was still performing slowly so i decided to doa HiJack this scan
unfortunately there were some files which i removed and this resulted in my internet explorer browser to stop working (my laptop is connected to my PC via a wireless router...now the internet connection still picks up and i can even use Soulseek, a file sharing program, but i cant browse webpages or download updates for any of my virus software)

i did another HiJack this scan today and it unfortunately saved the data over the data i had from the previous scan so I cant really compare what may have been important

anyway this is my HiJack this log file, hope someone can help

Logfile of HijackThis v1.99.1
Scan saved at 10:24:20 AM, on 7/25/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Soulseek\slsk.exe
C:\Marc\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe "
O4 - HKLM\..\Run: [CeEKEY] "C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe "
O4 - HKLM\..\Run: [TPNF] "C:\Program Files\TOSHIBA\TouchPad\TPTray.exe "
O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe "
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe "
O4 - HKLM\..\Run: [SVPWUTIL] "C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe" SVPwUTIL
O4 - HKLM\..\Run: [HWSetup] "C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe" hwSetUP
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe "
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe "
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [TOSCDSPD] "C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe "
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O20 - Winlogon Notify: Reinstall - C:\WINDOWS\
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

 

Hi and welcome to WindowsBBS Forum

I se you have SpySweeper installed, version 5.0. This latest version is running peoples machines down with excessive CPU usage. There are at least a dozen different threads in several forums with many other problems as well.

My first suggestion is to uninstall it, or at the very least, disable all of its shields, many say disabling them helps alot.

And using any P2P file sharing network is of course leaving yourself open to infections with each DL. Not something recommended to stay clean.

Had you installed any other software just previously when you noticed the slowdown? New software can do this as well.

Nothing odd in your log file at all.

Let us know what you figure out.

 

i had spysweeper and norton previously installed before the computer began slowing down but they had both been disabled
and things were working fine
i began watching a video when i noticed things were slowing down....i then enabled both programs and nothing really changed, except for the internet cutting out after using Hijack this

i will try disabling the shields and see what happens.....

Nope nothing has changed

 

as an update, i was looking through some other forums and noticed that if you type in the IP address of some wedsites, like for google for instance, it usually works and may be a result of my DNS server

well i typed in the Ip address for google (http://66.102.7.99/) and this opened the page

i noticed in my DNS server was not filled in in the wireless connection properties window under the Internet Protocol (TCP/IP) section so i filled it in and now have the internet working fine!

Note my computer is still very slow even after disabling all my antivirus and spyware software also

 

yet another update

when i pressed CTRL+ALT+DEL and looked at the processes running and the CPU usage each process it takes up, it shows that system idle process is hovering around the 90-100% mark while other processes dont even take up 1%

you can also hear my fan run quite loudly and the mouse tends to lag while loading programs

 

Well that sounds relatively normal to me, my box uses anywhere from 2-4% and spikes when I use something.

Not sure what else you could be asking out of your machine. Had you watched the CPU activity previously and had it been the same?

BTW, what are your system spex?

 

i cleared those pages but things are still slow

as for system spex im guessing thats all the info of the type of computer i have so its a
toshiba satellite MBOS01EACP05 Intel Celeron processor 1.50GHz, 448MB of RAM

 

Well, that could be part of your problem right there. SS is recommended minimum of 512 to run right and your processoer is kind of week to boot. I know you have disabled both SS and Norton, I wold try disabling some other apps to see if any of them gets things moving again.

I'm going to move this thread over to XP general forum as I feel it has been deemed this is unrelated to malwares.

 

Ok so to recap, since the post got moved...

I now have a problem indicating my CPU usuage remains at 100% and my laptop gets very hot and the fan remains on all the time. My mouse lags when i move it and the sound and video are choppy

Ive done countless virus checks and spywayre checks and have had no luk finding files or progrmas which may be causing this
I have absolutley no clue what is going on

 

i also noticed i cant open the windows firewall in the controll panel saying "due to an unspecified problem, Windows cannot display Windows firewall settings "

 

Laptop speed

I'm so new I don't even know how to start a new post...lol

However, I've read your problem (understand a little).

I too have a laptop (wireless) and speed and connections was a problem even with cable and wireless connection. After talking to my server, connecting and disconecting, checking speed, it all boiled down to the wireless connection. When I disconnected the wireless and connected directly to the cable, changed settings for the amt. of disk space to be used, it worked.

Hope you find the resolution to your problem.

deg9814

Dell Inspiron 9300, Pentium M750 (1,86GHz/533MHz FSB), True Life 17" Wide Screen UXGA, 1GB, DDR@, 533MHz 2 Dimm, 128MB ATI and Mobility Radeon X300, 80GB Ultra ATA Hard Drive, Integrated 10/10network Card and Modem. MS Media Play Edition.

 

thanks for everyones help

instead of trying to fight with the **** computer i decided to simply reformat and reinstall everything

this solved the overheating problem and nothing is slow anymore
hopefully that does the trick

 

best move in my book. and plan it for every year at least. me? every 4 mos or so. i mean ... it IS windoze