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Ms Word,excel.i.e All Displays Encountered Problem Need To Close Help?

Discussion in 'Other PC Software' started by panchal, 2005/07/19.

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  1. 2005/07/19
    panchal

    panchal Inactive Thread Starter

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    I Am Using Winxp, Suddenly When I Try To Open Ms Word Doc. Or Excel Or I.e I Get Error Message Needs To Close Had Encountered Problem Etc.i Tried To Format And Also Reinstall Ms Office But All In Vain , What Could Be The Problem? Can Anyone Help Has My Pc Infected With Any Virus>?
     
    panchal,
    #1
  2. 2005/07/19
    windux

    windux Inactive

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    Can you post here the error code?
    Event ID?
    Source?

    Thanks :)
     
    windux,
    #2


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  4. 2005/07/19
    PeteC

    PeteC SuperGeek Staff

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    Exactly what have you done? A format of your hard drive and a fresh install of XP and/or a reinstall of Office? We need to be clear on this before we can help you directly.

    As the problem also occurs with IE it is unlikely that Office is the culprit.

    I suggest you run System File Checker ....

    Start > Run > type in sfc /scannow noting the space before the / and have your XP CD handy. SFC will run and exit without any closing dialogue. To see which files, if any, were replaced look in Event Viewer.

    While in Event Viewer look for any error messages under System and Application which are flagged with a red ciecle with a white X. Double click on a message to open and on the icon below the up/down arrows to copy to clipboard and paste in a post here - if runninf SFC does not fix your problem.
    Always possible - are you running fully updated antivirus software and a firewall ( IN SP1 the firewall is OFF by default, in SP2 ON by default).

    Suggest you run an on line virus scan through Quicklinks in my signature.

    Post back with your results and we'll take it further if necessary.
     
    PeteC,
    #3
  5. 2005/07/19
    panchal

    panchal Inactive Thread Starter

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    thanks had formatted HD

    Thanks for replying. I get error saying word has encountered problem and needs to be closed.

    I had formatted HD .
     
    panchal,
    #4
  6. 2005/07/19
    PeteC

    PeteC SuperGeek Staff

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    If the problem is only with Word go to Control Panel > Add/Remove Programs MS Office > Change/Remove and select the Repair option.
     
    PeteC,
    #5
  7. 2005/07/19
    panchal

    panchal Inactive Thread Starter

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    not only word but also excel ,I.E

    Thanks, but not only MS WORD BUT ALL programs viz. MS EXCEL, I.Expl.Moewoever , I had formatted HD and then re install all these programs ,but still problem persist
     
    panchal,
    #6
  8. 2005/07/19
    PeteC

    PeteC SuperGeek Staff

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    Have you followed my suggestions in post #3?
     
    PeteC,
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