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MS "Help and Support" not working...

Discussion in 'Windows XP' started by keywester, 2003/09/28.

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  1. 2003/09/28
    keywester

    keywester Inactive Thread Starter

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    When I select "Help and Support" from the start menu, I get an hourglass timeout for about two seconds, but no help.

    I checked "services" to insure that I did not disable it, and it is OK there. Is there something else to check to see if somehow I may have inadvertently shut it off?
     
    keywester,
    #1
  2. 2003/09/28
    picard

    picard Inactive

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    Hi keywester

    I had the same problem about three weeks ago.
    I was able to fix it by booting from the XP CD and
    doing an OS repair.
    However if you only have a restore CD this
    might not be an option.

    You might try System Restore, but it didn't help in my case.
     
    Last edited: 2003/09/28
    picard,
    #2


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  4. 2003/09/28
    PeteC

    PeteC SuperGeek Staff

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    Did you by any chance run EasyClean 1.7 recently? There is a bug in this which knocks out access to Help and Support - a registry fix here

    Other possible solutions here, h = Help & Support
    http://www.kellys-korner-xp.com/xp_abc.htm
     
    PeteC,
    #3
  5. 2003/09/28
    keywester

    keywester Inactive Thread Starter

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    Yes on the "Easycleaner ", and applying the patch fixed the problem, thanks for the tip...(how the heck did ya ever figure that out?)
     
    keywester,
    #4
  6. 2003/09/28
    picard

    picard Inactive

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    I also I had tried EasyCleaner before I noticed the Problem.
    Just didn't connect the two.

    Thanks PeteC
     
    picard,
    #5
  7. 2003/09/28
    PeteC

    PeteC SuperGeek Staff

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    Keywester - put it down to experience :D - enough in this case!

    Glad to hear it solved your problem.
     
    PeteC,
    #6
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