mr

Hi,

This is my first post and I believe I have a major problem - each time I click on Internet Explorer my home page has been changed and an additional tool bars have been added as well as been inundated with the same annoying pop up ads. Spysweeper detects the homepage hijack and I reset it using this but the correction only lasts a short while. I can get rid of the additional toolbars by clicking on view then toolbars then freshbar and links but the next time I log on they are back on. I have also ran Adaware and Spybot but to no avail.

I have attached my HijackThis log. Can anybody please help me.

Thank you.

stevepottsuk

Logfile of HijackThis v1.98.2
Scan saved at 09:37:23, on 07/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Stomp\DLA\dlatray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\System32\hphmon03.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Iomega\Tools_NT\IMGICON.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\interMute\AdSubtract\AdSub.exe
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\OPLIMIT\ocrawr32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\HPHipm09.exe
c:\Program Files\interMute\SpySubtract\SpySub.exe
C:\WINDOWS\System32\pxhping.exe
C:\WINDOWS\System32\mqbckup.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Steve\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = http://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/getContent.jspx?page=show_overview
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = res://C:\WINDOWS\system32\shdocpe.dll/asst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/getContent.jspx?page=show_overview
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:1036
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\System32\iecust.dll
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Stomp DLA] "C:\Program Files\Stomp\DLA\dlatray.exe" /t
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - Startup: AdSubtract.lnk = C:\Program Files\interMute\AdSubtract\AdSub.exe
O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
O4 - Global Startup: Iomega Icons.lnk = ?
O4 - Global Startup: Iomega Startup Options.lnk = C:\Program Files\Iomega\Tools_NT\STARTNT.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Refresh.lnk = C:\Program Files\Iomega\Tools_NT\REFRESH.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: AdSubtract: Bypass Site - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/360
O8 - Extra context menu item: AdSubtract: Cloak Image - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/361
O8 - Extra context menu item: AdSubtract: Report Site - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/359
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://*.63.219.181.7
O15 - Trusted Zone: http://*.search-soft.net
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1331b39ff95d466f7905/netzip/RdxIE601.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp.com/awebui/jsp/answerweb/applets/HPISWebManager.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1094665864000
O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab30149.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab31267.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_21.cab
O19 - User stylesheet: (file missing)

 

No doubt you have adware. The variant you have i havent personally seen, but i would advise running an updated Spybot in safe mode. Also look in Spybot for a feature in options (advanced mode only) that Locks IE Startpage. This stops some hijackers by itself.

Also lose Zone Alarm, it is useless software and not worth the resources it uses. Bet i upset someone saying this haha. Some swear by it, i hate it as a technician.

And another program you are using i see is Incredimail. Get rid of it also, or get the paid version, as the free version is an adware and spam magnet.

I also posted to say what kind of subject is that for a post. "mr ". What does that mean? You should have read the posting rules first.

 

I would like to welcome you to WindowsBBS, stevepottsuk

You have multiple infections, some of which will require the use of specailized removal tools, and will likely take several steps to complete. Hang in here with us and we'll get you cleaned up. Please do the same as I suggested in this thread. You can disregard the Ares comment.

BTW, nothing wrong with Zone Alarm in my opinion. I not only use it, but have recommended it for and installed it on many home PCs, just as many other members of this board have. No complaints and quite satisfied with the protection it offers me. (can't beat the price either)