mouse and keyboard wizard

this has me stumped.

dimension c521 which i rebuilt back to factory specs using a dell keyboard and a generic mouse both usb. no problems what so ever. diags on machine all good.

heres the problem when i take this machine and use another keyboard and mouse both dell usb the hardware wizard comes up and wants to search for the drivers. naturally because they are recognized cant do anything. have never seen this and yet when i use the keyboard and mouse the system was rebuilt with it works just fine. have tried a couple different keyboard and mice with the same wizard problem. it shouldnt have to search for drivers it should just come up and say hd found hd ready to use being just standard usb. have tried both on a individual basis and they both give the same problem.

anybody have any ideas ???

 

How long it takes is dependant on the speed of the computer. The slower it is the longer the message will be displayed. On a fast system you often don't even notice the blink.

 

nope thats not it besides it souldnt need to search for drivers its just normal usb and xp should handle automatically like every other xp machine i have and have worked on.

machine has 4g memory and a decent p4 processor and besides i have let it sit literally for half an hour to no avail.

never seen this before and it makes no sense.

 

Huh? What do you mean "hd found hd ready "? Hard drive?

I suspect what is happening is the system is seeing these different keyboards and mice as different because they are - they are not Standard MS keyboards and mice, but have other features.

What happens if you install the necessary drivers?

And are you using the same USB ports? If not, the system has to reconfigure for that port.

 

nothing special about the keyboard or the mouse. they are standard usb with no additional features. standard dell keyboard and mouse the ones they give free on new systems.

hd i meant new hardware found not hard drive. ive worked on enough systems to know it should not need to search for drivers for a standard usb keyboard or mouse it should just say new hardware found and then pow hardware ready to use. i can hook the same keyboard and mouse to my main system which is a dell and it recognized them right away just says new hardware fouond and hardware ready to use.

there are no drivers to install. unless a special keyboard or mouse you dont ever get a cd. like i said these are standard dell keyboard and mouse.

doesnt matter about the usb port i have tried all 6 of them. at the dos command line keyboard works just fine but even in safe mode the same wizard comes up.

im leaning toward the system board but diags pass just fine. have tried differenet keyboards and mice and the same **** comes up.

 

And I am saying, at least for the keyboard, it is likely not standard. Hardly anything Dell does is "standard ". A "standard" keyboard does not have ANY programmable keys, for example or other special keys.

I ask again, what happens if you install the drivers? Once the drivers are installed, you may still get new hardware found, but then Windows should find the drivers previously installed and use them.

 

there are no programmaer keys only f keys which every keyboard in the world has.

like i said there is no cd to install drivers. you apparently dont know dell cuz if you did you would know they never send a cd with a keyboard or mouse unless its wireless.

also how the heck if there was a cd could you install it when you dont have a keyboard or mouse to init the setup. again there is no such thing as a driver for a standard usb keyboard or mouse and the original keyboard i used is exactly one of the keyboards i have tried to use to no avail but the keyboard and mouse i used when i built the machine work just fine.

THERE ARE NO DRIVERS THERE IS NO CD FOR DELL STANDARD KEYBOARD AND MOUSE. i know dells system inside out have been a partner with them for over a decade.

 

I have not bought a factory built PC since 1991 so you are right, I don't know what Dell ships with their PCs. But to that, I have never seen a factory built from any company come with separate keyboard or mouse installation/driver disks. But almost all do come with a disk (or "recovery" option to create a disk) for system drivers.

Regardless, that may be a minor or even moot point for I agree with you that it should work anyway as a standard MS keyboard by default - just a every graphics card and monitor should work in standard VGA mode by default at first, and every boot - at least until the boot drive is hit and specific drivers are installed.

But I ask for a 3rd and last time, what happens if you install the drivers when prompted?

 

bill why cant you get this THERE ARE NO DRIVERS TO INSTALL PERIOD. there are no ms compliant usb keyboard that ever come with a driver cd. none of them i have half dozen here with me now and none come with a cd. there is no such thing xp vista 7 and 8 handle these types of devices automatically. there is nothing special about this keyboard and mouse so there is no need for a driver cd only special keyboards and mice come with a cd.

they dont exist not on dells web site nowhere do they exist. period.

thanks for your effort but lets forget it please your not getting anything about the driver issue so no point going any further.

 

Windows still has to figure out what you just plugged in and check to make sure it's going to work.

 

Good luck with your problem.

 

I know everyones going on about drivers (see above! ) but I was wondering whether you plug the keyboard in after or before powering up the computer?...

 

its plugged in immediately before powering up have also tried the other way and plug nothing in until windows is up and running and the same thing happen. literally locks machine up have to hard boot.

 

hmmm... you are using WXP right?

 

yep and i rebuilt machine back to factory defaults with no problems. have checked with the keyboard and mouse in device manager the usb variables all okay no conflicts or yellow x's

also just so no one thinks the keybaord and mouse are bad not the case i can plug both into another xp machine and windows does its thing with no problem and they function. been doing computers before dos and this one has me stumped.

 

so, you cant actually use the mouse or keyboard?

 

nope it has the big dialog box wanting me to check search box for the drivers but if you cant use the dam keyboard and mouse doesnt do any good. it shouldnt need to search for any drivers like i said many times in this post its a standard usb ms compliant no bells and whistle keyboard and mouse. a freebie dell gives and ive used a thousand of them in the past and nothing like this has ever happened and yet the original ones used to rebuild the machine work fine. and the keyboard is exactly what im using now to type this out. nothing speical about it.

 

And if it isn't too much trouble could you (if you can be bothered) replicate the problem and screenshot the wizard and provide a link to photo (photobucket or other)

 

Could you plug the 'faulty' keyboard in and then the working mouse and install the 'faulty' keyboard drivers and then connect the 'faulty' mouse and the working (hopefully at this stage both) keyboard in and install the mouse driver?

 

cant do that cuz i cant use the screen print function or any other function with a keyboard or that wont be recognized. if youve ever done a rebuild with a dell system when installing some of the drivers it will come up with that dialog box but it disappears almost immediatly because if finds auto what it needs on the driver cd. im sure youve seen the box usually appears upper left side of machine.