Missing index in help and support

missing index in xp help and support

hi, when i go to start, help and support in xp home and click on index the index comes up blank except a little red x in the box. i tried system restore, reinstalling pc health, a patch from doug knox's web site and other things. nothing seems to work. everything else with help and support works except the index. any help would be greatly appreaciated thank you

 

Possibly this url will help http://aumha.org/kbcomm.htm
Scroll down the page to "Help and Support" and there you will find a fix entitled "Repair Windows XP Help ".

Please let us know here on the board if it works.

Barbara-Ann

 

hi barbara, i had already tried that. it didn't work.

 

It appears to me that the indices in H&S in XP are .hhk files written in xml format. If restoring the .htc file-type, as shown in Arie's link, doesn't work, you may want to follow the same procedure for .hhk file-types.

Search to see if the .hhk files are present.

 

hi guys the .htc is in the registry the .hkk was'nt i created the .hkk in the root section. but when i try to create it in local machine classes its telling me it already exist but i dont see it. i also did a search for .hkk files and came up with these merged.hhk,scoped_2.hhk etc etc . when i click on index then right click the little red x then properties it says unknown protcol- type htlm document- connection not encrypted url adress -hcp://system/panels/subpanels/Index.htm. then if i go to where that index. htm file is. click on it, help and support opens, then i click on index and i get the message this page cannot be displayed check the address. so what is that hcp address. it almost seems like it cant connect. thanks for your help

 

update on missing index in help and support

hi all, thanks for all the help. after trying every fix i can find with no sucess i reinstalled windows. went to windows update and reinstalled 1813489: April 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1 and lo and behold the INDEX IN HELP AND SUPPORT WAS GONE. i removed it with add remove and the index reappeared.

 

P spino;

I am sorry I missed your posting. I was just browsing the postings under XP and saw this one. I had the same problem. I have problems every time I attempt to update. Not only with Internet Explorer, but Windows XP Home as well. I finally just gave updating up. I just run my firewalls and hope for the best. It sounds as if you are having similar problems.