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missing file

Discussion in 'Legacy Windows' started by egglady, 2003/12/05.

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  1. 2003/12/05
    egglady

    egglady Inactive Thread Starter

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    :D Hello People!. Another question, as usual! I Have had a program sent to me from a relative. It is Microsoft Office PowerPoint.exe When I try to open the attatchment, I get the message: "Cannot open - A required .Dll file, MS097.DLL was not found. What is the problem? Can I get the Dll file needed thru somewhere like Download.com? Thanks for your help.
     
    egglady,
    #1
  2. 2003/12/05
    markp62

    markp62 Geek Member Alumni

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    markp62,
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  4. 2003/12/06
    egglady

    egglady Inactive Thread Starter

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    re missing file

    Thanks for answering Mark. I went to the link you suggested, downloaded and installed the viewer. Then I went back to the exe. file on my mail server, but it still won't open, I get the same message re the missing DLL. As I don't know what a DLL file is, :confused: I am again stumped.:( :mad: :(
     
    egglady,
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  5. 2003/12/06
    Miz

    Miz Inactive Alumni

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    You can download that file from this page. However, since I don't have Power Point installed, I have no idea where it is supposed to go.
     
    Miz,
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  6. 2003/12/06
    egglady

    egglady Inactive Thread Starter

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    Thanks Miz. I have downloaded the mso97.dll but as is always my problem, it asks me which program to use to open the file, and I DON'T KNOW. I've tried a few but no luck so far.
     
    egglady,
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  7. 2003/12/06
    broni

    broni Moderator Malware Analyst

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    Do you have MS Office installed on your computer?
    Since you installed a viewer, attached file should be opened by a viewer, and you shouldn't be getting any error about "mso97.dll ".
    "mso97.dll" is MS Office 97 file, so if you are still getting an error, it looks like you have Office on your system, and it tries to open that attachment.
     
    broni,
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  8. 2003/12/06
    Miz

    Miz Inactive Alumni

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    That dll file isn't one you have to open. It's one you have to put into the correct folder...the place where whatever is trying to open the attachment is looking for it.

    The problem is that I don't have mso95 on my computer so I don't know where the correct location is.
     
    Miz,
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  9. 2003/12/06
    gammaepsilon

    gammaepsilon Inactive

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    egglady

    Put the dll file into c:\windows\system.
     
    gammaepsilon,
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  10. 2003/12/06
    markp62

    markp62 Geek Member Alumni

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    If at this point, you have mso97.dll in the C:\Windows\System folder, and it is still not found, open a dos window and do these commands.
    cd\windows\system press enter
    regsvr32 mso97.dll press enter
     
    markp62,
    #9
  11. 2003/12/06
    egglady

    egglady Inactive Thread Starter

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    Hi Mark. Followed your hint re putting the dll in that other place. It seems to have done the trick, thank you. NOW when I try to open the link for PP exe, I get the message " cannot find PPlntl.dll not found. Please run PowerPoint set up" Which I can't do cause I can't open the file! GRRR. :mad: :mad: :mad: I could probably get the cd from my relative, but would like to know if I can figure this out without resorting to that. Whatca think? Thank you so much for your help. [althought it's not requesting the other dll anymore, I do not have Microsoft Office on my comp. Is that the problem?
     
    egglady,
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  12. 2003/12/06
    aleekat

    aleekat Inactive

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    Since you don't have Powerpoint, go to the link that Markp62 gave you and download it..
     
    aleekat,
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  13. 2003/12/06
    broni

    broni Moderator Malware Analyst

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    I just wonder, how come your Windows call for an Office file, since you don't have Office on your system. Ever had?
     
    broni,
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  14. 2003/12/06
    gammaepsilon

    gammaepsilon Inactive

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    Hang about, what are we doing here?

    Going back to the frst post and reading all of egglady's posts do we have just Powerpoint.exe sent as an attachment to an email? If so end of thread. Even if not a breach of copyright it will never work on its own without being installed with its associated reg entries and libraries.
     
    gammaepsilon,
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  15. 2003/12/07
    PeteC

    PeteC SuperGeek Staff

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    Egglady,

    To save us all going round in circles on this please post the complete file name file.

    If it is Powerpnt.exe, that is the PowerPoint executable and, as gammaepsilon so rightly points out is only part of the program and will not run as a standalone. You would need to install PowerPoint from the Office CD.

    If it is something.ppt, that is a PowerPoint show which either requires PowerPoint or PowerPoint Viewer to be installed.
     
    PeteC,
    #14
  16. 2003/12/07
    egglady

    egglady Inactive Thread Starter

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    re missing file

    Thank you everyone for your help re the powerpoint. As you say, will have to get the cd. Didn't know I was trying a no-no, so thanks for putting me straight! Shows you why I'm a beginner eh? Thanks again, talk to ya soon.
     
    egglady,
    #15
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