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Solved Missing file Alert on Windows start

Discussion in 'Malware and Virus Removal Archive' started by kspaulding, 2013/05/29.

  1. 2013/05/29
    kspaulding Lifetime Subscription

    kspaulding Well-Known Member Thread Starter

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    [Resolved] Missing file Alert on Windows start

    I recently ran a SuperAntiSpyware scan and it detected a couple of critical threats one of which was a trojan ( I don't recall the name). I typically run CCleaner after completeing all my scans and any related cleanings or installs so I'n sorry I don't have the SAS log file to send.

    Since the cleaning of the threats detected by SAS whenever I reboot I get a pop-up box prior to Windows loading saying something to the effect of ... program cannot load or start because the file "FaceHI.dll" is missing. I can click OK or close the box via the upper right "X" and Windows will load and seemingly work correctly. I'd like to ensure that there is no current malware or virus infection remaining and any available suggestions on resolving the missing file problem during boot/Logon.

    Thanks, Kevin S.

    Below are the log files requested:

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.05.29.06

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 10.0.9200.16576
    Kevin :: SUSAN-PC [administrator]

    5/29/2013 1:10:19 PM
    mbam-log-2013-05-29 (13-10-19).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 245038
    Time elapsed: 8 minute(s), 19 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 10/9/2011 8:17:31 AM
    System Uptime: 5/29/2013 11:40:17 AM (2 hours ago)
    .
    Motherboard: AMD | | Torpedo
    Processor: AMD A4-3300M APU with Radeon(tm) HD Graphics | Socket FS1 | 798/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 451 GiB total, 382.082 GiB free.
    D: is CDROM ()
    G: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
    Description: Photosmart C4700 series
    Device ID: ROOT\MULTIFUNCTION\0000
    Manufacturer: HP
    Name: Photosmart C4700 series
    PNP Device ID: ROOT\MULTIFUNCTION\0000
    Service:
    .
    ==== System Restore Points ===================
    .
    RP225: 5/24/2013 10:52:39 PM - Windows Update
    RP226: 5/27/2013 2:06:10 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    64 Bit HP CIO Components Installer
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader XI (11.0.03)
    Adobe Shockwave Player 12.0
    AMD VISION Engine Control Center
    Apple Application Support
    Apple Software Update
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    ATI Catalyst Install Manager
    avast! Internet Security
    Bejeweled 3
    Bookworm Deluxe
    Camedia Master 4.3
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CCleaner
    Chuzzle Deluxe
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Conexant HD Audio
    D3DX10
    Elevated Installer
    FATE - The Traitor Soul
    FileHippo.com Update Checker
    Garmin Express
    Garmin Express Tray
    Garmin Update Service
    Google Chrome
    Google Drive
    Google Talk Plugin
    Google Update Helper
    GradeQuick Web Plugin
    HP Photosmart C4700 All-in-One Driver 14.0 Rel. 6
    Inbox Toolbar
    Java 7 Update 21 (64-bit)
    JavaFX 2.1.1
    Jewel Quest: The Sleepless Star - Collector's Edition
    Junk Mail filter update
    Label@Once 1.0
    Malwarebytes Anti-Malware version 1.75.0.1300
    Mesh Runtime
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Mouse and Keyboard Center
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Student 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    Musicnotes Software Suite 1.7.2
    Network64
    OLYMPUS CAMEDIA Master 4.3
    Online Bible 12.25
    ooVoo
    Penguins!
    Photo Story 3 for Windows
    Plants vs. Zombies - Game of the Year
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    PokerStars.net
    Polar Bowler
    PS_AIO_06_C4700_SW_Min
    QuickTime
    Realtek USB 2.0 Reader Driver
    Realtek WLAN Driver
    Scan
    Secunia PSI (3.0.0.6005)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
    Skype Launcher
    Skypeâ„¢ 6.3
    SpywareBlaster 5.0
    SUPERAntiSpyware
    swMSM
    Synaptics Pointing Device Driver
    Tom Clancy's Splinter Cell
    Toolbox
    TOSHIBA Application Installer
    TOSHIBA Assist
    TOSHIBA Bulletin Board
    TOSHIBA Disc Creator
    TOSHIBA eco Utility
    TOSHIBA Face Recognition
    TOSHIBA Hardware Setup
    TOSHIBA HDD/SSD Alert
    TOSHIBA Media Controller
    TOSHIBA Media Controller Plug-in
    TOSHIBA PC Health Monitor
    TOSHIBA Quality Application
    TOSHIBA Recovery Media Creator
    TOSHIBA ReelTime
    TOSHIBA Resolution+ Plug-in for Windows Media Player
    TOSHIBA Service Station
    TOSHIBA Sleep Utility
    TOSHIBA Supervisor Password
    TOSHIBA Value Added Package
    TOSHIBA Web Camera Application
    TOSHIBA Wireless LAN Indicator
    ToshibaRegistration
    TSP_CODEC
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update Installer for WildTangent Games App
    WildTangent Games
    WildTangent Games App (Toshiba Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinPcap 4.1.2
    WMV9/VC-1 Video Playback
    Zuma's Revenge
    .
    ==== Event Viewer Messages From Past Week ========
    .
    5/29/2013 11:42:01 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    5/28/2013 9:05:07 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
    5/28/2013 6:48:58 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
    5/28/2013 6:48:58 AM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.
    5/28/2013 5:58:30 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800669be10, 0xfffff80000ba2748, 0xfffffa80046b9cc0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 052813-20046-01.
    5/27/2013 2:07:24 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f020b: SAMSUNG Electronics Co., Ltd. - Other hardware - SAMSUNG Mobile MTP Device.
    5/26/2013 3:23:11 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
    5/26/2013 2:32:43 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.
    5/26/2013 11:12:24 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
    5/26/2013 11:12:24 PM, Error: Service Control Manager [7000] - The Garmin Core Update Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    5/25/2013 12:31:32 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    5/25/2013 10:28:00 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
    5/24/2013 10:40:57 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
    5/23/2013 4:52:38 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80068595f0, 0xfffff80000ba2748, 0xfffffa80042a5010). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 052313-19063-01.
    5/23/2013 4:20:14 PM, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.
    5/23/2013 4:09:13 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80066a18d0, 0xfffff80000ba2748, 0xfffffa8006b42790). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 052313-29359-01.
    5/23/2013 12:33:33 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Computer Backup (MyPC Backup) service to connect.
    5/23/2013 12:33:33 PM, Error: Service Control Manager [7000] - The Computer Backup (MyPC Backup) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    5/23/2013 10:43:54 PM, Error: Service Control Manager [7038] - The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The RPC server is unavailable. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    5/23/2013 10:43:53 PM, Error: Service Control Manager [7038] - The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The remote procedure call failed. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
    5/22/2013 2:47:42 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
    .
    ==== End Of File ===========================


    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 10.0.9200.16576
    Run by Kevin at 13:30:21 on 2013-05-29
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3559.1875 [GMT -4:00]
    .
    AV: avast! Internet Security *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Internet Security *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    FW: avast! Internet Security *Enabled* {131692B0-0864-D491-4E21-3A3A1D8BBB47}
    .
    ============== Running Processes ===============
    .
    C:\windows\system32\lsm.exe
    C:\windows\system32\svchost.exe -k DcomLaunch
    C:\windows\system32\svchost.exe -k RPCSS
    C:\windows\system32\atiesrxx.exe
    C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\windows\system32\svchost.exe -k LocalService
    C:\windows\system32\svchost.exe -k netsvcs
    C:\windows\system32\svchost.exe -k GPSvcGroup
    C:\windows\system32\svchost.exe -k NetworkService
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Program Files\AVAST Software\Avast\afwServ.exe
    C:\windows\System32\spoolsv.exe
    C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
    C:\windows\System32\svchost.exe -k HPZ12
    C:\windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Secunia\PSI\PSIA.exe
    C:\windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\windows\System32\alg.exe
    C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\windows\System32\WUDFHost.exe
    C:\windows\system32\atieclxx.exe
    C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\windows\system32\taskhost.exe
    C:\windows\system32\Dwm.exe
    C:\windows\Explorer.EXE
    C:\windows\system32\taskeng.exe
    c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\windows\system32\SearchIndexer.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\windows\System32\svchost.exe -k LocalServicePeerNet
    C:\windows\system32\svchost.exe -k HPService
    C:\windows\System32\svchost.exe -k secsvcs
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\windows\system32\wbem\wmiprvse.exe
    C:\windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.bing.com
    uSearch Bar = hxxp://www.bing.com
    uDefault_Page_URL = hxxp://start.toshiba.com
    uProxyOverride = <local>
    mWinlogon: Userinit = userinit.exe,
    BHO: AutorunsDisabled - <orphaned>
    BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
    TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SECUNI~1.LNK - C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files (x86)\PokerStars.NET\PokerStarsUpdate.exe
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    TCP: NameServer = 75.75.75.75 75.75.76.76
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC} : DHCPNameServer = 75.75.75.75 75.75.76.76
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC}\35342434D26484 : DHCPNameServer = 10.0.0.5
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC}\36964796A756E67796D26696 : DHCPNameServer = 172.23.1.45 172.23.1.46
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC}\6563149313 : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC}\7756374756C6C643332303 : DHCPNameServer = 10.0.0.1
    TCP: Interfaces\{B351D681-9300-4DD1-8EDA-ACA9C22F90DC}\A414B4F4 : DHCPNameServer = 202.73.99.2 61.247.0.4 202.73.99.4 61.247.0.2
    Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\Program Files (x86)\Inbox Toolbar\Inbox.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: AutorunsDisabled - <orphaned>
    x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
    x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
    x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - <orphaned>
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 aswKbd;aswKbd;C:\windows\System32\drivers\aswKbd.sys [2012-3-28 22600]
    R0 aswNdis;avast! Firewall NDIS Filter Service;C:\windows\System32\drivers\aswNdis.sys [2012-2-8 12368]
    R0 aswNdis2;avast! Firewall Core Firewall Service;C:\windows\System32\drivers\aswNdis2.sys [2012-2-8 270824]
    R0 aswRvrt;aswRvrt;C:\windows\System32\drivers\aswRvrt.sys [2013-3-8 65336]
    R0 aswVmm;aswVmm;C:\windows\System32\drivers\aswVmm.sys [2013-3-8 189936]
    R1 aswFW;avast! TDI Firewall driver;C:\windows\System32\drivers\aswFW.sys [2012-2-8 131232]
    R1 aswSnx;aswSnx;C:\windows\System32\drivers\aswSnx.sys [2012-2-8 1025808]
    R1 aswSP;aswSP;C:\windows\System32\drivers\aswSP.sys [2012-2-8 378432]
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-5-7 143088]
    R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2011-8-5 204288]
    R2 aswFsBlk;aswFsBlk;C:\windows\System32\drivers\aswFsBlk.sys [2012-2-8 33400]
    R2 aswMonFlt;aswMonFlt;C:\windows\System32\drivers\aswMonFlt.sys [2012-2-8 80816]
    R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-5-14 46808]
    R2 avast! Firewall;avast! Firewall;C:\Program Files\AVAST Software\Avast\afwServ.exe [2013-5-14 137960]
    R2 Garmin Core Update Service;Garmin Core Update Service;C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-3-27 185688]
    R2 Secunia PSI Agent;Secunia PSI Agent;C:\Program Files (x86)\Secunia\PSI\psia.exe [2013-2-7 1223704]
    R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
    R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\windows\System32\drivers\AtihdW76.sys [2011-8-5 116752]
    R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2011-2-9 77424]
    R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-8-5 38096]
    R3 PSI;PSI;C:\windows\System32\drivers\psi_mf_amd64.sys [2013-2-7 18456]
    R3 QIOMem;Generic IO & Memory Access;C:\windows\System32\drivers\QIOMem.sys [2009-6-15 12800]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-8-5 250984]
    R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2011-8-5 1109096]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 Secunia Update Agent;Secunia Update Agent;C:\Program Files (x86)\Secunia\PSI\sua.exe [2013-2-7 660504]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-2-28 161384]
    S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;C:\windows\System32\drivers\ssadadb.sys [2011-5-13 36328]
    S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2012-10-23 19456]
    S3 RSUSBVSTOR;RTSUVSTOR.Sys Realtek USB Card Reader;C:\windows\System32\drivers\rtsuvstor.sys [2011-8-5 307304]
    S3 SrvHsfHDA;SrvHsfHDA;C:\windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
    S3 SrvHsfV92;SrvHsfV92;C:\windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
    S3 SrvHsfWinac;SrvHsfWinac;C:\windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
    S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);C:\windows\System32\drivers\ssadbus.sys [2011-5-13 157672]
    S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);C:\windows\System32\drivers\ssadmdfl.sys [2011-5-13 16872]
    S3 ssadmdm;SAMSUNG Android USB Modem Drivers;C:\windows\System32\drivers\ssadmdm.sys [2011-5-13 177640]
    S3 ssadserd;SAMSUNG Android USB Diagnostic Serial Port (WDM);C:\windows\System32\drivers\ssadserd.sys [2011-5-13 146920]
    S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\Toshiba\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-12-8 137632]
    S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-10-23 57856]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2012-10-23 30208]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-10-9 1255736]
    S4 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-8-5 54136]
    S4 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\Toshiba\TECO\TecoService.exe [2011-4-7 294328]
    S4 TPCHSrv;TPCH Service;C:\Program Files\Toshiba\TPHM\TPCHSrv.exe [2011-4-5 828336]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2013-05-28 06:51:25 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{9F32BF75-8439-449B-929B-1D1DBD04B57C}\offreg.dll
    2013-05-28 06:50:27 9460464 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{9F32BF75-8439-449B-929B-1D1DBD04B57C}\mpengine.dll
    2013-05-23 16:53:07 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin5.dll
    2013-05-23 16:53:07 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin4.dll
    2013-05-23 16:53:07 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin3.dll
    2013-05-23 16:53:07 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin2.dll
    2013-05-23 16:53:07 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin.dll
    2013-05-16 19:18:49 -------- d-----w- C:\Users\Kevin\AppData\Roaming\Garmin
    2013-05-16 19:15:18 -------- d-----w- C:\Users\Kevin\AppData\Local\Garmin
    2013-05-16 19:14:27 -------- d-----w- C:\ProgramData\Garmin
    2013-05-16 19:14:20 -------- d-----w- C:\Program Files (x86)\Garmin
    2013-05-16 19:14:04 -------- d-----w- C:\ProgramData\Package Cache
    2013-05-15 02:57:39 -------- d-----w- C:\Program Files\SUPERAntiSpyware
    2013-05-15 02:16:58 3958784 ----a-w- C:\windows\System32\jscript9.dll
    2013-05-15 02:16:57 2877440 ----a-w- C:\windows\SysWow64\jscript9.dll
    2013-05-15 02:16:56 817664 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-05-15 02:16:55 1084928 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-05-15 02:16:53 1767424 ----a-w- C:\windows\SysWow64\wininet.dll
    2013-05-15 02:16:50 2242048 ----a-w- C:\windows\System32\wininet.dll
    2013-05-14 23:29:28 983400 ----a-w- C:\windows\System32\drivers\dxgkrnl.sys
    2013-05-14 23:29:27 265064 ----a-w- C:\windows\System32\drivers\dxgmms1.sys
    2013-05-14 23:29:26 144384 ----a-w- C:\windows\System32\cdd.dll
    2013-05-14 23:29:25 230400 ----a-w- C:\windows\System32\wwansvc.dll
    2013-05-14 23:29:24 48640 ----a-w- C:\windows\System32\wwanprotdim.dll
    2013-05-14 23:29:04 1930752 ----a-w- C:\windows\System32\authui.dll
    2013-05-14 23:28:55 111448 ----a-w- C:\windows\System32\consent.exe
    2013-05-14 23:28:52 1796096 ----a-w- C:\windows\SysWow64\authui.dll
    2013-05-14 23:28:49 70144 ----a-w- C:\windows\System32\appinfo.dll
    2013-05-14 23:28:00 3153920 ----a-w- C:\windows\System32\win32k.sys
    2013-05-04 19:32:14 -------- d-----w- C:\Program Files (x86)\MyPC Backup
    2013-05-04 19:31:44 -------- d-----w- C:\windows\SysWow64\searchplugins
    2013-05-04 19:31:44 -------- d-----w- C:\windows\SysWow64\Extensions
    2013-05-04 19:30:50 -------- d-----w- C:\ProgramData\Babylon
    2013-05-01 07:59:12 94208 ----a-w- C:\windows\SysWow64\QuickTimeVR.qtx
    2013-05-01 07:59:12 69632 ----a-w- C:\windows\SysWow64\QuickTime.qts
    .
    ==================== Find3M ====================
    .
    2013-05-15 02:58:23 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-05-15 02:58:23 692104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
    2013-05-09 08:59:07 72016 ----a-w- C:\windows\System32\drivers\aswRdr2.sys
    2013-05-09 08:59:07 65336 ----a-w- C:\windows\System32\drivers\aswRvrt.sys
    2013-05-09 08:59:07 189936 ----a-w- C:\windows\System32\drivers\aswVmm.sys
    2013-05-09 08:59:07 1025808 ----a-w- C:\windows\System32\drivers\aswSnx.sys
    2013-05-09 08:59:06 80816 ----a-w- C:\windows\System32\drivers\aswMonFlt.sys
    2013-05-09 08:59:06 270824 ----a-w- C:\windows\System32\drivers\aswNdis2.sys
    2013-05-09 08:59:06 22600 ----a-w- C:\windows\System32\drivers\aswKbd.sys
    2013-05-09 08:59:06 131232 ----a-w- C:\windows\System32\drivers\aswFW.sys
    2013-05-09 08:58:37 41664 ----a-w- C:\windows\avastSS.scr
    2013-05-02 06:06:08 278800 ------w- C:\windows\System32\MpSigStub.exe
    2013-04-24 20:53:42 108448 ----a-w- C:\windows\System32\WindowsAccessBridge-64.dll
    2013-04-24 20:53:39 971680 ----a-w- C:\windows\System32\deployJava1.dll
    2013-04-24 20:53:39 1092512 ----a-w- C:\windows\System32\npdeployJava1.dll
    2013-04-13 05:49:23 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
    2013-04-13 05:49:19 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
    2013-04-13 05:49:19 308736 ----a-w- C:\windows\apppatch\AppPatch64\AcGenral.dll
    2013-04-13 05:49:19 111104 ----a-w- C:\windows\apppatch\AppPatch64\acspecfc.dll
    2013-04-13 04:45:16 474624 ----a-w- C:\windows\apppatch\AcSpecfc.dll
    2013-04-13 04:45:15 2176512 ----a-w- C:\windows\apppatch\AcGenral.dll
    2013-04-12 14:45:08 1656680 ----a-w- C:\windows\System32\drivers\ntfs.sys
    2013-04-05 06:50:31 67072 ----a-w- C:\windows\System32\iesetup.dll
    2013-04-05 06:50:31 136704 ----a-w- C:\windows\System32\iesysprep.dll
    2013-04-05 05:26:21 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
    2013-04-05 05:26:21 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
    2013-04-05 04:43:00 2706432 ----a-w- C:\windows\System32\mshtml.tlb
    2013-04-05 04:29:45 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
    2013-04-05 03:51:11 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
    2013-04-05 03:38:25 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
    2013-04-04 18:50:32 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
    2013-03-19 06:04:06 5550424 ----a-w- C:\windows\System32\ntoskrnl.exe
    2013-03-19 05:46:56 43520 ----a-w- C:\windows\System32\csrsrv.dll
    2013-03-19 05:04:13 3968856 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
    2013-03-19 05:04:10 3913560 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
    2013-03-19 04:47:50 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll
    2013-03-19 03:06:33 112640 ----a-w- C:\windows\System32\smss.exe
    2013-03-08 15:16:28 861088 ----a-w- C:\windows\SysWow64\npDeployJava1.dll
    2013-03-08 15:16:28 782240 ----a-w- C:\windows\SysWow64\deployJava1.dll
    2012-03-28 22:20:02 3993600 ----a-w- C:\Program Files (x86)\GUT87BC.tmp
    .
    ============= FINISH: 13:31:21.61 ===============
     
  2. 2013/05/29
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =============================

    FaceHI.dll seems to be a part of Toshiba Face Recognition.
    If you don't use it uninstall it and see if the error is gone.
    If you want it back go to Toshiba site, download and reinstall Toshiba Face Recognition driver.
     

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  4. 2013/05/29
    kspaulding Lifetime Subscription

    kspaulding Well-Known Member Thread Starter

    Joined:
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    Messages:
    77
    Likes Received:
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    Broni, thanks for your reply. I was in the process of trying to do that but wanted to be sure PC was clear of infection. Thanks for your suggestion.

    Kevin S.
     
  5. 2013/05/29
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    You're very welcome [​IMG]
     

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