Lost 'Replied' Arrows - Outlook Express

I use Thunderbird, but a colleague who uses Outlook Express is complaining that after accidentally opening some dubious email, and then 'not being able to get out of there' - when he did actually get out, he found that the little 'replied' arrows alongside his Inbox emails list (which indicate at a glance which ones he has already replied to) had disappeared. No arrows, so he needs to go to his Sent Folder each time to see if he has replied or not (not sure if this indicates early onset dementia, or he gets and replies to a hell of a lot of emails - but nomatter, he finds them useful).

I found some sort of answer for Outlook - but can find nothing regarding Outlook Express - and - as he's still without his arrows, I guess the Outlook solution didn't work.

Has anyone any experience of this problem? Knows what to do about it?

(Oh yes - I did issue the usual advice about searching for malware, etc, etc)

David

 

Thanks TonyT - I tried that, looking at my wife's version of OE - but the required option does not appear to be there. And my interlocutor had tried it before, too, without finding or identifying the appropriate option, after I had suggested it as being a 'solution' offered for Outlook which might work for Outlook Express.

Two thoughts occur (1) the original question - as put to me - was not framed accurately and precisely (and not being a user of OE myself, I'm not quite sure what a 'replied' arrow actually looks like and what it might be called/where found, in the options available) (2) different versions of OE (and possibly in different countries, too) may provide different options: (a) we are in the UK (b) my interlocutor may be using an older version of OE; he didn't specify which version he's using.

I think I'll just tell him to clear Internet caches, compact mail, then export all his mail and account(s) settings, then create a new identity, and then import the old mail etc, back into the new identity in OE. This (allegedly) should set whatever version of OE he is using back to its default for this new identity. A little knowledge (mine) can be a very dangerous thing, so if anyone thinks this might be unwise advice - please shout. The guy is not back till Friday, so I have a few days.
David

 

Thanks TonyT - That sounds as if it will solve his problem - and I will pass it on!
David

 

Mmm - PeteC to the rescue again!
Thanks Pete. You know what? I've sent him a link to this forum (the very thread, in fact)... Maybe he'll pick it up. Though - bit like the friend with the BMW bike in Zen and the Art of Motorcycle Maintenance (c1960s, late - strongly recommended, still) - some people just don't like to get down and dirty...
David