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live messenger error codes

Discussion in 'Other PC Software' started by keithsince59, 2007/09/12.

  1. 2007/09/12
    keithsince59

    keithsince59 Inactive Thread Starter

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    despite doing everything ms sites tell me to do i still can not connect to live messenger i get error codes

    80048820 and extended code 80048416.

    i have checked all settings I:e prozy off and even disabled the firewall.

    the clock settings are correct. looking at some ms posts i am not alone here
     
    keithsince59,
    #1
  2. 2007/09/13
    Arie

    Arie Administrator Administrator Staff

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    Did you try running the troubleshooter? A link is usually given on the error message. What was the result?

    Also, from Tools > Options in Messenger, click Connection at the left, then click Advanced Settings. Make sure there's a check mark before Connection Logging.

    If so, check \My Documents\My Received Files\MsnMsgr.txt. Post part of the log here.
     
    Arie,
    #2


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  4. 2007/09/13
    keithsince59

    keithsince59 Inactive Thread Starter

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    hi Arie yes i have tried all the troubleshooting tips. here is part 1 of 2 from the connection log file as its to big to post all at once

    <SystemSettings><System SystemTime= "09/13/2007 16:04:28 UTC" WinsockVer= "2.2" MsgrVersion= "0x8050508" WinInet= "1.2" LCID= "0x0409" /><OS SuiteMaskProductType= "0x3000001" MajorVersion= "0x5" MinorVersion= "0x1" BuildNumber= "0xa28" ServicePack= "0x2" /><IESettings Version= "6.0.2900.2180" UseSSL30= "0x1" CheckCertRev= "0x1" /><Connection Type= "No proxy" Mode= "0x0" /></SystemSettings>
    [17:04:31.82] Zone_IdentityCRL CIdentity::GetPersisted@013E0EE0(0)
    [17:04:31.82] Zone_IdentityCRL eCredType = 2
    [17:04:31.82] Zone_IdentityCRL CIdentityClient::GetDefaultMemberName()
    [17:04:31.82] Zone_IdentityCRL strMemberNameOut =
    [17:04:31.82] Zone_IdentityCRL CIdentityClient::GetDefaultMemberName() = 0x80004005
    [17:04:31.82] Zone_IdentityCRL CIdentityClient::SetActiveIdentity(0x013E0EE0)
    [17:04:31.82] Zone_IdentityCRL CIdentityClient::SetActiveIdentity() = 0x0
    [17:04:31.82] Zone_HotmailProtocol CUIManager::LogonService@013C6998: recorded login start time as 26949531
    [17:04:31.82] Zone_HotmailService In CHotmailService::Logon(kwhouse@hotmail.co.uk, (null))
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
    [17:04:31.95] Zone_IdentityCRL spIdentityOut = 0x013E0EE0
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
    [17:04:31.95] Zone_IdentityCRL spIdentityOut = 0x013E0EE0
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
    [17:04:31.95] Zone_Contact_Storage CContactStorage::SetUser@003AD338: SetUser finished for real, with hr=0x0
    [17:04:31.95] Zone_Contact_Storage CContactStorage::SetUser@003ADE80: SetUser finished for real, with hr=0x0
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
    [17:04:31.95] Zone_IdentityCRL spIdentityOut = 0x013E0EE0
    [17:04:31.95] Zone_IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
    [17:04:32.00] Zone_Net CConnectionManager::Connect@013B1708: Connecting to messenger.hotmail.com:1863 (secure port=443)
    [17:04:32.00] Zone_Net CConnectionManager::ConnectSingleLayer@013B1708: Failed to connect to layer (id=0 | hr=8100031d)
    [17:04:32.00] Zone_Net CConnectionManager::ConnectSingleLayer@013B1708: Failed to connect to layer (id=1 | hr=8100031d)
    [17:04:32.00] Zone_Net CTCPNetworkLayer::Connect (013B1C68) (2) >> connecting to messenger.hotmail.com:1863
    [17:04:32.00] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(2) from 1 to 3
    [17:04:32.00] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Got an event for the active connection (or trying HTTP)
    [17:04:32.03] Zone_HotmailService CHotmailService::OnMNSLocalStateChanged@003AF6B0: 1 --> 256, uTID = 0
    [17:04:32.03] Zone_HotmailService CHotmailService::FireLocalStateChangeResult@003AF6B0:(S_OK, 0x0100)
    [17:04:32.03] Zone_IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
    [17:04:32.03] Zone_IdentityCRL spIdentityOut = 0x013E0EE0
    [17:04:32.03] Zone_IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
    [17:04:32.06] Zone_Net CTCPNetworkLayer::ResolveHost (013B1C68) >> resolving messenger.hotmail.com
    [17:04:32.10] Zone_HotmailService Authing with passport using cached policy: MBI_KEY_OLD
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
    [17:04:32.10] Zone_IdentityCRL spIdentityOut = 0x013E0EE0
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(messengerclear.live.com, MBI_KEY_OLD, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013F56A0 {messengerclear.live.com, MBI_KEY_OLD}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013F56A0)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(messenger.msn.com, ?id=507, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013F5670 {messenger.msn.com, ?id=507}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013F5670)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(contacts.msn.com, MBI, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013F5640 {contacts.msn.com, MBI}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013F5640)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(messengersecure.live.com, MBI_SSL, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013B4988 {messengersecure.live.com, MBI_SSL}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013B4988)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(spaces.live.com, MBI, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013B4D78 {spaces.live.com, MBI}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013B4D78)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService(storage.msn.com, MBI, 0x00000000)
    [17:04:32.10] Zone_IdentityCRL spServiceOut = 0x013B5278 {storage.msn.com, MBI}
    [17:04:32.10] Zone_IdentityCRL CIdentityService::CreateIdentityService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService@013E0EE0(0x013B5278)
    [17:04:32.10] Zone_IdentityCRL CIdentity::SetActiveService() = 0x0
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SendIdentityRequest(0x013B38A0, 0x013B160C)
    [17:04:32.10] Zone_IdentityCRL spRequestInfo->m_dwRequestID = 1
    [17:04:32.10] Zone_IdentityCRL spRequestInfo->eRequestType = 4
    [17:04:32.10] Zone_IdentityCRL spRequestInfo->spIdentity = 0x013E0EE0
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SendIdentityRequest@013E07D0:576: *pdwRequestID = 1, pdwRequestID = 013B160C
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::GetCurrentRequest()
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::GetCurrentRequest() = 0x00000000
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SetCurrentRequest(0x013B38A0)
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SetCurrentRequest() = 0
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SendBatchedTicketsRequest(0x013B38A0)
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::RequestBatchedTicketsFromCache(0x013B38A0)
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::RequestBatchedTicketsFromCache ServiceTarget = messengerclear.live.com
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::RequestBatchedTicketsFromCache ServicePolicy = MBI_KEY_OLD
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::RequestBatchedTicketsFromCache Failed to get the ticket from cache hr = 0x80048862
    [17:04:32.10] Zone_IdentityCRL CIdentityClient::SendBatchedTicketsRequest(0x013B38A0): Requesting all tickets from the passport server
    [17:04:32.10] Zone_IdentityCRL spRSTParams[0].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[0].wzServiceTarget = messengerclear.live.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[0].wzServicePolicy = MBI_KEY_OLD
    [17:04:32.10] Zone_IdentityCRL spRSTParams[0].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[0].dwTokenParam = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[1].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[1].wzServiceTarget = messenger.msn.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[1].wzServicePolicy = ?id=507
    [17:04:32.10] Zone_IdentityCRL spRSTParams[1].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[1].dwTokenParam = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[2].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[2].wzServiceTarget = contacts.msn.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[2].wzServicePolicy = MBI
    [17:04:32.10] Zone_IdentityCRL spRSTParams[2].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[2].dwTokenParam = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[3].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[3].wzServiceTarget = messengersecure.live.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[3].wzServicePolicy = MBI_SSL
    [17:04:32.10] Zone_IdentityCRL spRSTParams[3].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[3].dwTokenParam = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[4].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[4].wzServiceTarget = spaces.live.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[4].wzServicePolicy = MBI
    [17:04:32.10] Zone_IdentityCRL spRSTParams[4].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[4].dwTokenParam = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[5].cbSize = 20
    [17:04:32.10] Zone_IdentityCRL spRSTParams[5].wzServiceTarget = storage.msn.com
    [17:04:32.10] Zone_IdentityCRL spRSTParams[5].wzServicePolicy = MBI
    [17:04:32.10] Zone_IdentityCRL spRSTParams[5].dwTokenFlags = 0
    [17:04:32.10] Zone_IdentityCRL spRSTParams[5].dwTokenParam = 0
    [17:04:32.14] Zone_IdentityCRL CIdentityClient::SendBatchedTicketsRequest() = 0x48847
    [17:04:32.14] Zone_IdentityCRL CIdentityClient::SendIdentityRequest() = 0x48847
    [17:04:32.14] Zone_IdentityCRL CIdentity::GetPersisted@013E0EE0(0)
    [17:04:32.14] Zone_IdentityCRL eCredType = 2
    [17:04:32.14] Zone_IdentityCRL CIdentityClient::GetDefaultMemberName()
    [17:04:32.14] Zone_IdentityCRL strMemberNameOut =
    [17:04:32.14] Zone_IdentityCRL CIdentityClient::GetDefaultMemberName() = 0x80004005
    [17:04:32.15] Zone_Net CAsyncGetAddrInfo::Run >> (0x13b2bc8) getaddrinfo succeeded for messenger.hotmail.com, ticks 1, time 47ms
    [17:04:32.15] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(2) from 3 to 5
    [17:04:32.15] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Got an event for the active connection (or trying HTTP)
    [17:04:32.15] Zone_HotmailService CHotmailService::OnMNSLocalStateChanged@003AF6B0: 256 --> 512, uTID = 0
    [17:04:32.15] Zone_HotmailService CHotmailService::FireLocalStateChangeResult@003AF6B0:(S_OK, 0x0200)
    [17:04:32.15] Zone_Net CTCPNetworkLayer::ConnectToIP (013B1C68) (2) >> connecting to 65.54.239.140:1863
    [17:04:32.15] Zone_Net CTCPNetworkLayer::ConnectToIP (013B1C68) (2) >> success 0x013b1c68, socket=1832, LastError=10035, WM(1056)
    [17:04:32.29] Zone_Contact_Storage CContactStorage::BindToPool@003ADE80: BindToPool for real, sot: 8 finished with hr=0x0
    [17:04:32.31] Zone_Contact_Storage CContactStorage::BindToPool@003ADE80: BindToPool for real, sot: 4 finished with hr=0x0
    [17:04:32.35] Zone_Contact_Storage CContactStorage::_EnumMembersStorage@003ADE80: EnumMemberStorage finishing for real, with hr=0x1
    [17:04:32.35] Zone_Contact_Storage CContactStorage::BindToPool@003ADE80: BindToPool for real, sot: 9 finished with hr=0x0
    [17:04:32.35] Zone_Net CTCPNetworkLayer::OnMessage (013B1C68) (2) >> Got WM_WSASELECT_MESSAGE(1056) from WSAAsyncSelect for socket = 1832, error = 0, event = FD_CONNECT
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(2) from 5 to 8
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(0) from 1 to 0
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.35] Zone_Net CTCPNetworkLayer::Disconnect:013F4B50. m_sock == 4294967295
    [17:04:32.35] Zone_Net CSocksNetworkLayer::OnConnectionStateChange (0) >> changing from 1 to 1
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(0) from 0 to 1
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(1) from 1 to 0
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.35] Zone_Net CTCPNetworkLayer::Disconnect:013B19C8. m_sock == 4294967295
    [17:04:32.35] Zone_Net CSocksNetworkLayer::OnConnectionStateChange (1) >> changing from 1 to 1
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(1) from 0 to 1
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.35] Zone_Net CHTTPNetworkLayer::Disconnect@013B1EE8: Disconnecting HTTPLayer
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(3) from 1 to 0
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.35] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Got an event for the active connection (or trying HTTP)
    [17:04:32.39] Zone_Net CTCPNetworkLayer::Send (013B1C68) >> sent 33 bytes on socket 1832
    [17:04:32.39] Zone_HotmailProtocol CMNSConnection::SendNetMsg@013B1538: Sent >VER 1 MSNP15 MSNP14 MSNP13 CVR0<
    [17:04:32.39] Zone_Net CTCPNetworkLayer::Send (013B1C68) >> sent 75 bytes on socket 1832
    [17:04:32.39] Zone_HotmailProtocol CMNSConnection::SendNetMsg@013B1538: Sent >CVR 2 0x0409 winnt 5.1 i386 MSNMSGR 8.5.1288 msmsgs kwhouse@hotmail.co.uk<
    [17:04:32.39] Zone_Net CTCPNetworkLayer::Send (013B1C68) >> sent 35 bytes on socket 1832
    [17:04:32.39] Zone_HotmailProtocol CMNSConnection::SendNetMsg@013B1538: Sent >USR 3 SSO I kwhouse@hotmail.co.uk<
    [17:04:32.39] Zone_Net CTCPNetworkLayer::OnMessage (013B1C68) (2) >> Got WM_WSASELECT_MESSAGE(1056) from WSAAsyncSelect for socket = 1832, error = 0, event = FD_WRITE
    [17:04:32.39] Zone_Net CTCPNetworkLayer::Send (013B1C68) >> sent 0 bytes on socket 1832
    [17:04:32.39] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Recieved state change for id(3) from 0 to 1
    [17:04:32.39] Zone_Net CConnectionManager::OnConnectionStateChange@013B1708: Ignoring state change
    [17:04:32.50] Zone_Contact_Storage CContactStorage::BindToPool@003AD338: BindToPool for real, sot: 5 finished with hr=0x0
    [17:04:32.54] Zone_Contact_Storage CContactStorage::BindToPool@003AD338: BindToPool for real, sot: 3 finished with hr=0x0
    [17:04:32.56] Zone_Net Logon Performance report - Time line
    [17:04:32.56] Zone_Net Contacts Loaded: 0.7115 sec
    [17:04:32.56] Zone_Net Logon Performance report - Elapsed Time
    [17:04:32.56] Zone_Net Contact Load: 0.3368 sec
    [17:04:32.56] Zone_Net WAB Collection: 0.1587 sec
    [17:04:32.56] Zone_Net WAB Contact Creation: 0.0391 sec (17 contacts)
    [17:04:32.57] Zone_Net LMCDATA Contact Create: 0.0599 sec (17 contacts)

    ********************
     
    keithsince59,
    #3
  5. 2007/09/14
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Arie,
    #4

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