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Little blank Box pops up when opening AOL

Discussion in 'General Internet' started by larsonjean, 2015/02/13.

  1. 2015/02/13
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
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    Hello,
    I have a friend's computer here with me because she is having a problem with opening AOL.
    First when I click on AOL I get this little box and I have to click it at least three times before AOL will open. (see attachment)
    This is what I have done so far without any luck:
    Updated AOL to 9.7
    Cleaned up computer, emptying Temp Files, etc.
    Ran Malware bytes twice but when 3/4 complete the system has an error and it resets the compute back to the desktop.
    Somewhere I was able to look at the details and this is what it said:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 77
    BCP1: 00000001
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 8AAD3BC8
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini021315-02.dmp
    C:\Users\Fran\AppData\Local\Temp\WER-47564-0.sysdata.xml
    C:\Users\Fran\AppData\Local\Temp\WERE780.tmp.version.txt

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    Please help me resolve this issue. Thank you.

    Jean
     

    Attached Files:

  2. 2015/02/14
    Admin.

    Admin. Administrator Administrator Staff

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