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Resolved Laptop takes long at startup

Discussion in 'Windows 7' started by AceH, 2012/10/16.

  1. 2012/10/16
    AceH

    AceH Inactive Thread Starter

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    Just got a laptop back from Geek Squad, running Win 7 Home Premium, now it takes a LONG time to load up when booting. It takes well over 5 minutes before you can do anything. Any suggestions other than taking it back to Best Buy?
     
    AceH,
    #1
  2. 2012/10/16
    Arie

    Arie Administrator Administrator Staff

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    Obviously taking back the laptop is the first thing to do: You paid money, so they should give you a good working machine! There's a warranty here.
     
    Arie,
    #2


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  4. 2012/10/16
    AceH

    AceH Inactive Thread Starter

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    I also noticed that IE9 takes almost a full minute before it opens.

    FYI: BB had to replace a defective HD.
     
    AceH,
    #3
  5. 2012/10/16
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Wonder if they gave you a slower HD then what you had? I trust BB about as far as I can throw a Elephant. I am not saying that they did this, but have heard horror stories about them several times.

    I also agree with Arie here as it would be taken back to them immediately and tell them what is going on.
     
    MrBill,
    #4
  6. 2012/10/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi AceH. Obviously we would normally help you with getting your laptop running well and figure out why your laptop is running slow. But since the laptop takes a long time to startup AFTER getting it back from Best Buy then I would take the laptop back to the geek squad and have them properly repair the machine this time.

    It's something that is their fault that they probably caused so they should be the ones that have to fix it.

    If the laptop was running fine before you took it into Best Buy to get the harddrive replaced and now with the new harddrive the machine has slowed down significantly, then there is something wrong there and the geek squad should be the ones who have to sort out the problem.
     
    Evan Omo,
    #5
  7. 2012/10/18
    AceH

    AceH Inactive Thread Starter

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    It's back with the Geek Squad.
     
    AceH,
    #6
  8. 2012/10/18
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Before you leave the Worst Buy Geek Squad, turn it on there and see what it is doing.
     
    MrBill,
    #7

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