Windows Vista Laptop not receiving MS updates.

Hi

My husband laptop no longer has the Windows update icon on the task bar and he cannot get updates when he opens Security Shield, Update. In fact, the computer freezes when he does this.

By going to the monthly Security Bulletin, he was able to download the updates listed there for Vista as a temporary fix. What can he do to get his MS updates notifications running again.

Any help will be appreciated. TIA.

Acer Laptop
Vista Home SP2
AMD Turion 64x2
RAM 2 Gig

 

Even, We tried to follow the instructions posted above. As soon as we disabled half of the services, the Windows Update window opened and we were able to click on Check for Updates. However, that gave us an error message as follows: Windows update cannot check for updates because the service is not running, BUT the System Configuration Services Tab shows Windows Update is running. I am posting this for your consideration before proceeding further. TIA

 

Ann. You were given 2 different links. Which one are you talking about?

 

Evan, I do not find Background Intelligent Transfer Service under the Services tab.

Mr. Bill, I only went as far as the first link re: clean boot.

 

Evan.I had the same problem last week. I bought a WD 1TB HDD. Used my recovery disks I made didn't work. Ordered a set of recovery disks that didn' work. Tried Fix It, then repair it myself option niether worked. Brought the HDD back and exchanged for another WD 1TB HDD that worked. Today I ordered a CRU-Data Port Drive eRazer Ultra With US Power Plug so if that problem ever arises again I'll try erasing the HDD.

 

Hi Broni,

Here are the results of the FSS Scan:

Farbar Service Scanner Version: 24-06-2012 01
Ran by Owner (administrator) on 24-06-2012 at 19:58:19
Running from "C:\Users\Owner\Desktop "
Microsoft® Windows Vistaâ„¢ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-06-20 20:40] - [2012-03-30 05:39] - 0905600 ____A (Microsoft Corporation) 27D470DABC77BC60D0A3B0E4DEB6CB91

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Thanks for your help.

Ann

 

OK.... We will do that and will let you know tomorrow.
A big THANKS to you for helping.

Ann

 

Hi Broni,

My husband just finished doing what you suggested above. It took him many, many loooooong hours. Some 5 minutes ago, he tested the repairs

by downloading Windows Updates,...... and it worked!!!

Here is what happened:

Step 1 - tells you to perform a scan (Optional). Before proceeding to Step 2, he did the scanning anyway with Avast and SuperAntiSpyware. Both found no threads.

Step 2 - to run Check Disk went OK.

Step 3 - to run a System Scan and showed this message:
"Windows Resource Protection found corrupt files but was unable to fix some of them. Please restart computer. "
Restarted computer and went on to the next step.

Step 4 - The program tells you to create Restore Point and/or ERUNT Backup, just in case. He did both...... Then went on following your instructions, and put a check mark only on those items you suggested, and the program started repairing files. After Repairing Files did it's job, Restarted the computer as instructed.

My husband then tried the Windows Update, which came out all right, but with a message like this:
"Windows Updates needs to download an Update to Windows Updates ". So he downloaded it and another message showed up asking to install the Update to the Updates. He went ahead with the installation.
When he went again to Windows Update, he got a scare because it showed it had NEVER been updated. The Updates History was empty.......

Anyway, he downloaded the Updates, with a happy result..... it worked!!! It shows 24 new updates, which we have not installed yet, waiting for your recommendations.

Now, Update History shows a whole bunch of old updates.

The whole thing took a lot of time but he is very grateful for your help.

A very big THANK YOU very much.

Ann

 

Evan, updates were installed without problems. Thanks to all of you for getting him through this.

I always like to know why things happen. What could have caused this problem? Any input? TIA