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Laptop freezes when booting up

Discussion in 'Windows 10' started by barcann, 2017/12/20.

  1. 2017/12/20
    barcann

    barcann Well-Known Member Thread Starter

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    I have an HP WIN 10 laptop. I cannot boot up completely. Laptop slowly boots up, takes me to desktop. Desktop icons load but Simple Sticky Notes which I have on my laptop do not load. At that point the screen freezes. I use a mouse and have a cursor which moves but I cannot click on anything and keyboard is unresponsive.
    what can I do?
    Thanks
     
    barcann,
    #1
  2. 2017/12/20
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi barcann, we will need to know more about your laptop - Model will help.
     
    retiredlearner,
    #2


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  4. 2017/12/21
    barcann

    barcann Well-Known Member Thread Starter

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    Hi
    I bave an HP Envy 17 t 17.3 inch laptop.
     
    barcann,
    #3
  5. 2017/12/21
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Have you tried a Hard Reset?
    Then reassemble and start.
     
    retiredlearner,
    #4
  6. 2017/12/24
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi barcann. Does the laptop boot up successfully if you boot into Safe Mode in Windows 10?
     
    Evan Omo,
    #5

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