Laptop connected wirelessly but can't browse the Web

The title above pretty much says it all. The problem started a couple of days ago. We've checked for malware using AVG9, Malwarebytes AntiMalware, and Super Anti-Spyware, but everything comes up clean.

It's my friend's laptop, a Dell Inspiron 1520, purchased new at the end of 2007. He's got a Linksys N Model WRT 300N v1 router and his ISP is Comcast. He's using Windows XP with Firefox 3.5.8 and Internet Explorer 8. Both browsers show exactly the same problem: webpages start to load, the status bar says it's "Transferring data" or some other loading-type statement, but everything hangs, the little circle thing keeps spinning, and nothing ever appears.

He can only get his e-mail by repeatedly trying and occasionally it works just long enough to download some of it. Strangely enough, we can connect with each other's PCs with no problem using TeamViewer. He just can't surf or see any webpages, not even Google or Microsoft, and can't get Windows updates.

I haven't seen any mention of this problem on this BBS, but on the web there are quite a few hits. Here is a partial list of the "fixes" (from other BBSs) we've tried, but all have had absolutely no effect on the problem.

http://en.kioskea.net/forum/affich-10833-modem-is-connected-but-not-the-internet
In IE, go to TOOLS > INTERNET OPTIONS > CONNECTIONS > LAN SETTINGS. Make sure that NOTHING is checked. if it is, uncheck it. Click OK, restart IE. You should be fine now.

In FF, go to TOOLS > ADVANCED > NETWORK > CONNECTION > SETTINGS. Make sure that you have DIRECT CONNECTION TO INTERNET selected. If anything else is in there, check off the first option as I suggested and erase anything else.

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse
Remove the following files if present:

* C:\Windows\SYSTEM32\DRIVERS\spcflt.sys
* C:\Windows\SYSTEM32\DRIVERS\spcstb.sys
* C:\Program Files\Common Files\aol\1127593350\ee\services\ver2_0_10_16\serv iceManifest.xml

Reboot, and afterwards the computer will work fine.

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse

Re: Im connected, but cant view websites

Post by Doctor Inferno on Sun 12 Jul 2009, 4:17 am
Hello,

Open CMD, Reset WINSOCK entries to installation defaults by typing: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults by typing: netsh int ip reset reset.log

Restart your PC.

If it doesn't work, download Winsock XP Fix from here, save it to your Desktop.
http://www.snapfiles.com/get/winsockxpfix.html

Double click on the exe on your Desktop.
Press the "Fix" button, then restart again.

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse

Re: Im connected, but cant view websites

Post by FawltyTowers on Sat 09 Jan 2010, 4:25 pm
I had the same problem after eliminating a virus with MalwareBytes (which worked well by the way). I was able to get my mail through Outlook and could even access one site that is linked for regular uploads and downloads to our computer. After trying some of the suggestions I finally went into "Internet Options" under Tools and under "Advanced Settings" selected "Reset" for Resetting Internet Explorer Options. This worked for me.

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse

Post by NuclearBacon on Tue 19 Jan 2010, 8:46 pm
Hello! This is my first post, but i have over 15 years owning my own computer business. i had a customer with the exact same symptoms. got all the malware off, spyware, and viruses off... still no IE 8 connectivity. I went into the tools --> options, then selected the "connections" tab. Then i selected the LAN settings button at the bottom.

This was the problem! the virus had selected this computer to use this connection as a proxy server! unchecked the proxy, and IE came back to life.

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse
DChristman Dec 10, 2009 6:46pm GMT
Hey guys,

I had a drive by virus this morning. One of those Security Program Virus'. I started computer in safe mode and ran malware bytes and removed it. When I logged back on normally, MSN would work and email would work, but no IE8, Safari, or Firefox would work. I ran the norton unistall utility because I had at one time had it installed, but that didn't work. I tried the winsock thing, that didn't work. I uninstalled AVG, that didn't work either. I searched for all the files you guys were talking about, but I didn't have any of those. The last thing I did was the following:

Go to Internet Explorer

Tools

Internet Options

Advanced Tab

Reset Internet Explorer to Default.

Once I did this, everything worked like a charm.

Hope this helps someone.

Dchristman

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse?page=5
go into "internet options "
then to "Connections" tab
"Lan Settings "
then all you do is unclick the proxy server dialog box

or

1. Login as Administrator
2. from the dos command line
ipconfig /flushdns
gpupdate /force
3. restore IE / FF to default state

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse?page=4
mr.calm June 1, 2009
try this one;

follow the steps:

1. start
2. run
3. type gpedit.msc
4. administrative templates
5. system
6. double click Internet Communication
7. then in the right side right click the Turn off "Publish the web" task for files and sub folders
8. then Properties if it is enable make it not configure ....

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http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse?page=4
support Jul 9, 2009 1:04am BST
1. Login as Administrator
2. from the dos command line
ipconfig /flushdns
gpupdate /force
3. restore IE / FF to default state

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http://en.kioskea.net/forum/affich-27352-connects-to-wireless-but-can-t-browse
- click "Device Manager" button
- click "+" to left of "network adapters "
- doubleclick "(your wireless adapter) .... "
- click "Advanced" tab
- select "Power Save Mode "
- select "off "
- select "OK "

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Shut down Zone Alarm

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Shut down AVG 9

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Reboot into Safe Mode with Networking (note: found that wireless networking apparently won't work in Safe Mode)

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I'd appreciate any help. Thanks.

Frank D