Can malware be causing this problem? Before I submitted my initial post in the Internet Explorer forum here, I ran a Norton A-V scan and it came up clean. TonyT, of the IE forum, advised me to check in here. Here's what I posted there: When my wife tries to open Internet Explorer she gets an error message that IE has stopped working. In the probable details window she gets this: Problem signature: Problem Event Name: APPCRASH Application Name: IEXPLORE.EXE Application Version: 11.0.9600.18666 Application Timestamp: 58f30f27 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: 80000003 Exception Offset: 003b0d06 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Does anything in the above suggest a malware problem?