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Resolved internal ethernet adapter failing?

Discussion in 'PC Hardware' started by Bearclaw, 2017/06/16.

  1. 2017/06/16
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    Running Windows Home Premum on HP 6000 laptop.

    The laptop will no longer connect to the wifi system. The network sharing screen shows that the computer is connected to the wifi system but there is no link to the internet. This shows even though my tablet has no trouble at all getting on the internet with no aasistance from a signal booster. The laptop is connected to a Bear Extender (outdoor model) which has been the case for well over a year. Assitionally the laptop has been previously connecting to the internet and drooping off at random intervals, this it was doing for about two weeks before it stopped getting any connection at all.

    The logical thing to me is tht the internal wifi/internet adapter has given up the ghost. I have run every diagnostic and repair program I can find to i nclude malware and anti virus ones.

    What I would greatly appreciate some advice with is 1) does this appear to be failure as I suspect. 2) if indeed this is the case of an internal failure is there a way to work around the problem? I am thinking along the lines of an external adapter... I am really ignorant on this stuff and I probably ignorant on the terminology of what all is involved. Any help on testing the current status of the computer that I might try would be appreciated, and any thoughts on trying to use an external adapter would be most welcome.

    I apologize if this is not clear and I will be happy to give any additional info I can, like I said I am not to swift in this area...

    Thanks
    James
     
  2. 2017/06/16
    TonyT

    TonyT SuperGeek Staff

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    The drivers may be corrupted. Try going to device manager, remove the wifi adapter & reboot. Windows will auto install it with a fresh copy of the driver.
     

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  4. 2017/06/16
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    Thanks for the help. Did not help the problem but it was probably a good thing to do! I'm certain it did not hurt. Thanks for trying.
     
  5. 2017/06/17
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    What's the Product Number(P/N)(example WA555UA#ABA). It's easy to install a new internal adaptor. It's just finding the right one for your machine.
     
    lj50,
    #4
  6. 2017/06/18
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    I don't know product number. Would I find that in the device properties? Pretty hesitant to get inside the comp, done that with desktopos a good bit but the laptops are a whole new thing for me as to the innards. Is that an easily identified part once the machine is open? Thanks for the reply.

    James
     
  7. 2017/06/18
    rsinfo

    rsinfo SuperGeek Alumni

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    It's always better to go in for external USB lan adapter so that you don't fiddle with the inside of the laptop. They are cheap & work well.
     
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  8. 2017/06/18
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    P/N should be located on the bottom of the laptop. On an HP laptop it's easy to change the Wi-Fi adaptor. There are different compartments on the bottom of the computer. Battery, HDD, Memory Wi-Fi adaptor. Remove battery and AC Adaptor.Two Screws on Wi-Fi compartment cover, a slight lift on the white and black wires, two screws for the Wi-Fi card. The card slips out you slide the new one in lightly hold card in place replace both screws then gently snap the white and black wires on the posts. Slide the compartment cover on tighten the two screws. No need to fully disassemble the laptop.
     
    lj50,
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  9. 2017/06/18
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Last edited: 2017/06/18
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  10. 2017/06/19
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    Thanks for the reply. I like the idea of trying an external device too. It would be an issue to me if I did not have an available USB port, but I do and that is going to be my next step.
     
  11. 2017/06/19
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    OK, seems pretty straight forward and doable, thanks for the help. I am going the external device route for the time being. Might go to replacement if the external wifi sowa not prove satisfactory. Thanks for the help, good information and it is truly appreciated.
     
  12. 2017/06/19
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    No, that was not me, my problem just started but it is great to have the links and all, might just be the solution in there! I will check this out and post back if there is a fix found for others benefit.

    Thanks for the info and assistance!
     
  13. 2017/06/24
    hawk22

    hawk22 Geek Member

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    Bearclaw, If your Router is of a newer type, or even dual band go for ac and you might get to enjoy 5GHz on your Laptop. As long as there are not to many walls and long distances involved.
     
  14. 2017/06/24
    Bearclaw

    Bearclaw Well-Known Member Thread Starter

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    OK folks, don't know if this will be any help to others with the same problem but this is what was done and I now have internet access once more. I went to 'set up' via F10, tappity tap tap and there did the Reset to Defaults. This did not help at all. With nothing else to try while the external adapter came I thought it might help to do the F10 thing again and run all the diagnostic tools. I ran every thing there is to run there. The problem still remained but after a number of restarts of the laptop the internet access came about. I cannot say just what the specific problem was, but I am certain that full diagnostic tests did the trick in getting it all resolved. The restarts were not really part of my efforts with the F10/F9 work but were just done with other things being tried none of which seemed to resolve anything on their own. Reminds me of the old days of Windows ME and 95! One point I should mention is that BEFORE I did tests I unplugged the power source, removed the battery and let it sit for a couple of hours to help the machine 'forget'.

    So, that is the story with getting the wifi working. The Bear Extender I have attached has a problem (does not have a valid IP address) so it is not working but that is a different issue than the one we were trying to resolve.

    Thanks to each and all for the input and advice.
     
  15. 2017/06/24
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Good to see you back with a working unit again.;)
     

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