1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Resolved Intermittent problem in connecting to the Internet

Discussion in 'Networking (Hardware & Software)' started by Geoff Hands, 2010/05/31.

  1. 2010/05/31
    Geoff Hands Lifetime Subscription

    Geoff Hands Well-Known Member Thread Starter

    Joined:
    2006/11/11
    Messages:
    233
    Likes Received:
    0
    I'm using a Netgear dg 834pn router connected by a LAN cable to my PC and wirelessly to two different laptops in the house. All three use different operating systems by the way - one XP, one Vista, one Windows 7.
    At times none can connect to the internet .( and at times, all can) . When I say intermittent I mean it works fine for say two or three web-sites and then after a few minutes use - or maybe when trying to reach a site for the first time of internet usage in the day, I can't get a connection. ( Microsoft's "Diagnose problems" points to the router - but presumably can't pin-point any of the other possibilities ? )
    I think it can't be problems within the machines, must be the router itself or the filter, wall socket or the ISP/exchange.
    I have checked the router manual, and can't see anything worth checking or pinging.i.e. when I can connect, all the green lights are green where they should be, and when I can't they are off as is appropriate.
    The only doubt here is that there is a test light which comes on when the router power supply is first made, which should light up then go out ; it does this , but it is an amber light not green. But the manual says nothing about colour in this specific case.
    By the way, normally - before these problems started a day or two ago, the router is not turned off, even if I shut the PC down.

    I have replaced the filter between wall socket and line to the router.

    Is there any way of checking this router , or maybe I should just replace it ?
    Or try a new wire between the filter and the router first ?

    Any advice , please ?
     
  2. 2010/05/31
    ephemarial

    ephemarial Well-Known Member

    Joined:
    2002/02/26
    Messages:
    426
    Likes Received:
    27
    Is the filter a splitter type with1 connection clearly marked ADSL (that goes to your router) and the other connection marked phone?

    If not – remove it.

    If you need a phone plugged in.
    Use a common telephone line splitter at the wall outlet.
    1 connection will have phone line directly to router.
    Place filter on other splitter connection (to get rid of ADSL signal that’ll cause static) then phone.
     

  3. to hide this advert.

  4. 2010/06/01
    Geoff Hands Lifetime Subscription

    Geoff Hands Well-Known Member Thread Starter

    Joined:
    2006/11/11
    Messages:
    233
    Likes Received:
    0
    The filter is a splitter type.

    Update ; this morning, t he system worked properly for 4 hours ( of intermittent usage) then stopped. I now have the router located where I can see the lights on the bottom, and have printed the manual page so that I can see what is happening. When it failed an hour or two ago, I found that all the power, wireless, LAN connection etc lights were lit indicating all OK, but one light was out - which indicated "No PPP link, modem is off,or no ADSL connection ". I don't want to phone my Broadband provider - I get through to a call centre in India and it takes an hour to work through - often finding at the end of this that they don't know the answer anyway...
    So I just switched the modem power supply off at the wall, waited a minute and switched on again - when all was well.
    This seems to point to the router/modem as dropping out ? And the answer is a replacement ?
     
  5. 2010/06/01
    ephemarial

    ephemarial Well-Known Member

    Joined:
    2002/02/26
    Messages:
    426
    Likes Received:
    27
    Wow – just did quick search.

    Dropping connections seems to be a problem with that model.

    Doesn’t seem like anyone came up with any definitive answers.
    Saw everything from: using any Torrent software, Firmware upgrades (if needed), defective charger causing overheating, Windows XP.

    Firmware upgrades never seemed to work.
    Doubt overheating with time you’re running before a dropped connection.
    Torrent seems like a possibility – if you’re using it.
    Windows XP home – possibly - if being used as ‘server’. It has limited number of concurrent connections it can handle – believe it’s 5 (XP pro has 10).

    A replacement seemed to work most often.
    If under warranty seems like replacement time otherwise a different make/model.
     
  6. 2010/06/02
    Geoff Hands Lifetime Subscription

    Geoff Hands Well-Known Member Thread Starter

    Joined:
    2006/11/11
    Messages:
    233
    Likes Received:
    0
    I will assume that it is a faulty router, and try a new one.Thanks for the help I'll mark it resolved.
     
  7. 2010/06/02
    Geoff Hands Lifetime Subscription

    Geoff Hands Well-Known Member Thread Starter

    Joined:
    2006/11/11
    Messages:
    233
    Likes Received:
    0
    and further ideas...

    It occurred to me, before I go and buy a new router, to look at the Manual, and then at the manufacturers site ; as a consequence I have done a firmware upgrade.
    I'll wait and see what happens now - if the problem recurs or not , and revert to this after a day or so....
     
  8. 2010/06/02
    Geoff Hands Lifetime Subscription

    Geoff Hands Well-Known Member Thread Starter

    Joined:
    2006/11/11
    Messages:
    233
    Likes Received:
    0
    System has now remained good, with no drop-outs for almost 12 hours since doing the firmware upgrade.
    Fingers crossed...
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.