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Installing WMP 10 - Windows Logo Testing Error

Discussion in 'Windows XP' started by Koll, 2006/10/18.

  1. 2006/10/18
    Koll

    Koll Inactive Thread Starter

    Joined:
    2006/10/18
    Messages:
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    Every time I try to intsall Windows Media Player 10 I get a message pop up about how it can't install because it hasn't passed windows logo testing. I tried stopping this happening by going to the hardware tab in the System Properties box, but it's already set to ignore this message popping up, so it shouldn't be happening.

    I really need to get around this because I currently have no media player. Thank you.
     
    Koll,
    #1
  2. 2006/10/19
    Bill Castner

    Bill Castner Inactive

    Joined:
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    Troubleshooting the logo issue for windows updates genericly:

    Suggestion 1
    ==========
    This problem can occur if the hotfix installer was referencing:
    C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either
    renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
    C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to
    complete normally.
    ---------------------------------------------------------------------------*-
    ----
    Suggestion 2
    ============
    Register the following system files.


    1. Click "Start," and then click "Run."
    2. Type "regsvr32 licdll.dll" (without quotes).
    3. Click "OK."
    4. Type "regsvr32 regwizc.dll" (without quotes).
    5. CLick "OK."
    ---------------------------------------------------------------------------*-
    ----
    Suggestion 3
    ============
    This problem can also occur if the Cryptographic Services have been
    disabled.To resolve this problem:
    1. Click "Start," and then click "Run."
    2. Type "Services.msc" (without quotes).
    3. Double-click "Cryptographic Services." If the service has been
    disabled,enable it.
    4. Attempt to download and install Windows Updates again, and then check to see if the problem is resolved.
    ---------------------------------------------------------------------------*-
    ----
    Suggestion 4
    ============
    The symptom can occur if the "Microsoft Root Authority" certificate or the
    "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
    Certification Authorities has been removed. On another computer that has
    the Microsoft Root Authority certificate installed, do the following:
    1. Open Internet Explorer
    2. Click "Tools," and then click "Internet Options."
    3. Click "Contents."
    4. Click "Certificates."
    5. Click "Trusted Root Certification Authorities."
    6. Scroll down until you locate Microsoft Root Authority certificate.
    7. Click "Export."
    8. Follow the prompts to export the certificate to "DER encoded Binary
    x.509(.CER)file." On the computer that cannot install the update, follow
    the steps to import the certificate you saved.
     

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