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Illegal program

Discussion in 'General Internet' started by trying, 2003/02/12.

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  1. 2003/02/12
    trying

    trying Inactive Thread Starter

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    When I try to acess a cs forum (printers&scanners) I get this message. It does not appear on any other forum
     
    trying,
    #1
  2. 2003/02/15
    Daizy

    Daizy Inactive

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    Hi trying
    Can you give us the full and complete error message please?

    Daizy
     
    Daizy,
    #2


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  4. 2003/02/15
    trying

    trying Inactive Thread Starter

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    Daizy, Tks for reply. The full messageis: this program has performed an illegal operation and will be shut down. And then I have lost my connection to internet. This condition just started one day with out any reason I had done nothing unusual.
     
    trying,
    #3
  5. 2003/02/16
    TonyT

    TonyT SuperGeek Staff

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    click the Dertails button and tell us the entire error message.
     
    TonyT,
    #4
  6. 2003/02/16
    trying

    trying Inactive Thread Starter

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    The full messageis: this program has performed an illegal operation and will be shut down. And then I have lost my connection to internet. This condition just started one day with out any reason I had done nothing unusual.
     
    trying,
    #5
  7. 2003/02/16
    Daizy

    Daizy Inactive

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    Alrighty...let's try this from a different angle.
    Do a fresh boot. Get online........ and then do a ctrl/alt/del and list for us what you have in the close programs dialogue box.

    Daizy
     
    Daizy,
    #6
  8. 2003/02/16
    trying

    trying Inactive Thread Starter

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    Daizy, From a cold boot ctrl,alt and ,delete I get the following:
    compuserve 2000
    explorer
    shortcut bar
    hip monitor
    hphipm 09
    hphmon03
    intercom
    Iam wkcalrem
    cpqeadm
    stimon
    hpgs2wne
    bittnserv
    em_exe
    pitsnoop
    systray
    n protect
    hpztsb04
    hope this helps tks.
     
    trying,
    #7
  9. 2003/02/17
    Daizy

    Daizy Inactive

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    Hi trying
    Go to start...then run...then type in msconfig. Look under your start up tab to see what all you have checked. You'll be able to see what you can uncheck compared against this list

    Daizy
     
    Daizy,
    #8
  10. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy, I un checked a total of 9 items of the start up list, this improved my access to one of the forums (another one had started to not respond) however, the printer scanner forum still shows illegal operation. I wonder what?
     
    trying,
    #9
  11. 2003/02/17
    Daizy

    Daizy Inactive

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    What do you still have checked?

    Daizy
     
    Daizy,
    #10
  12. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy, Would you beleive, all that I un checked now have check marks. So I try again, I un check click on apply,click on OK, turn off the PC ,turn back on and they are still checked.
    I am drinking coffee,should I change to milk?
     
    trying,
    #11
  13. 2003/02/17
    Daizy

    Daizy Inactive

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    Terribly odd. (That you'd even THINK to drink milk, I mean :p :rolleyes: )

    Go to start...then programs.........then start up.....
    Do you have anything listed there?

    Daizy
     
    Last edited: 2003/02/17
    Daizy,
    #12
  14. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy, I have the program list, however, I have ***** up the PC I used diiagnostic start up and now my ccolor is bad says it should be 800-600 256. In the diagnosstic start up all check boxs were clear yet this ddid not help. Caan you help mee get the color back,:confused:
     
    trying,
    #13
  15. 2003/02/17
    Daizy

    Daizy Inactive

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    Hi again trying
    You should have been prompted with a box after using msconfig, to tell you, you were using selective start up...not diagnostic?
    What operating system are you using?
    Did you ever answer if you have anything listed in your programs list under start up?

    Daizy
     
    Daizy,
    #14
  16. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy, I am back I lost the 256 color and could not get back to you. All of the programs do appear. I thought I would try the diagnostic start up. It cleared all the boxes in the startup,whichI did not expect,howerver, the illegal operation still appeared. I am
    using windows 98 2ed. thank you fo staying thu this nightmare:eek:
     
    trying,
    #15
  17. 2003/02/17
    Daizy

    Daizy Inactive

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    Glad you made it back trying.
    It seems we're having a bit of a communication problem. I'm not asking if you've got a list of programs. (I would most certainly hope that you do.)
    I'm asking if in that programs list, you have an item called start up? (Click on the start button...........the go up to programs.........look in the list for "startup ") If you do........what is in that folder?

    Daizy
     
    Daizy,
    #16
  18. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy. Sorry to be so laggard I have been trying to get the scanner to work after my loosing the 256 color.

    The folder has: internet answering machine
    microsoft work calander reminders
    my software intercom. I will wait for your post
     
    trying,
    #17
  19. 2003/02/17
    Daizy

    Daizy Inactive

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    We're actually right back to the beginning. We need to determine what program is running that is giving you this error. Go back to msconfig's start up folder........and tell me once more...what you have a checkmark in.

    Better yet..........compare it against this list that will tell you what's needed and what's not.

    I've tried desperately to stay with you, until this got resolved..... but it looks like I'm going to be unable to follow through, as I'll be away for the next while. If no one picks up this post...please do post your question anew.

    Daizy
     
    Daizy,
    #18
  20. 2003/02/17
    trying

    trying Inactive Thread Starter

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    Daizy, You are truly great sport to stay with me,I do appreciate
    your efforts. After all day I am a frizzle , I had to replace the drivers for scanner,printer,and another that I can't recall.
    so the PC is up and running and I can get along with that.

    Good nite and good luck Wes
     
    trying,
    #19
  21. 2003/02/19
    TonyT

    TonyT SuperGeek Staff

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    No need to look into what programs are running etc etc just yet. The program that IS running when the error message appears is Internet Explorer. Therefore, something has corrupted or corrupts the IE program files (exe's and dll's). There are many many known 3rd party programs that can corrupt IE installations.

    Most common are 'spyware' typ programs. I suggest downloading and running Adaware to detect and clean the system of spyware applications. These spyware apps sometiomes overwrite key dll's that internet explorer depends on to run smoothly and bug free.

    Secondly, never just use MSCONFIG to disable startup programs. Alway first try to stop the app from loading at boot within the program itself. Many programs have an option to do so. If no option within the program, then use MSCONFIG.
     
    TonyT,
    #20
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