Illegal Operation/Page Fault/My Documents

Hi, I'm trying to work a bug out of my computer. Most times when I try to open a file out of My Documents I get an Illegal Operation warning.. Page Fault in Shell32.dll, then it shuts down. Some of these files are Excel files which I can retrieve by opening up Excel first, then the files, however some are Picture files etc and they will not allow me to open them. Any suggestions? I did run TweakUI as I saw recommended on her and also Hijack This. I will attach both files as I believe that will be helpful in detemining the problem. Thanks in advance.

FAULTLOG.TXT (Hijack log to follow)

**********************************************************************
Date 03/11/2005 Time 21:59
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=000099aa CS=016f EIP=7fcb1946 EFLGS=00010212
EBX=03094354 SS=0177 ESP=0297e3fc EBP=0297e410
ECX=00006c6f DS=0177 ESI=7fcb1930 FS=3cf7
EDX=0331fa58 ES=0177 EDI=033160b0 GS=2656
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 033160b0 00000074 032dc7bc 80004005 0297e424 71719d19 000000e8 033160b0 00000000 0297e444 71719d6a 033193c0 03094354 000000e8 00000000
**********************************************************************
Date 03/11/2005 Time 22:05
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=0000fd8a CS=016f EIP=7fcb1946 EFLGS=00010216
EBX=004c796c SS=0177 ESP=0222e344 EBP=0222e358
ECX=0000d04f DS=0177 ESI=7fcb1930 FS=41f7
EDX=031cb69c ES=0177 EDI=031bb914 GS=2636
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 031bb914 00000074 004833d8 80004005 0222e36c 71719d19 000000e8 031bb914 00000000 0222e38c 71719d6a 0047304c 004c796c 000000e8 00000000
**********************************************************************
Date 03/11/2005 Time 22:07
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00008e3b CS=016f EIP=7fcb1946 EFLGS=00010206
EBX=00460ce0 SS=0177 ESP=0228dff0 EBP=0228e004
ECX=00006100 DS=0177 ESI=7fcb1930 FS=4357
EDX=031b0b71 ES=0177 EDI=031a7d38 GS=2636
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 031a7d38 00000074 031bbef8 80004005 0228e018 71719d19 00000071 031a7d38 00000000 0228e038 71719d6a 00465b74 00460ce0 00000071 00000000
**********************************************************************
Date 03/12/2005 Time 00:40
EXPLORER caused an invalid page fault in
module FLASH.OCX at 016f:0386901c.
Registers:
EAX=efefeff3 CS=016f EIP=0386901c EFLGS=00010296
EBX=02babc1c SS=0177 ESP=02babab4 EBP=02babb3c
ECX=04323920 DS=0177 ESI=03a058e0 FS=54af
EDX=02babbbc ES=0177 EDI=0000056d GS=0000
Bytes at CS:EIP:
8b 10 66 ff 41 14 85 d2 89 51 10 75 15 8b 51 18
Stack dump:
0000056c 0387b99a 00000000 02babbf8 00000001 0003009c 00ff0069 0003009c 00ff0069 0387811f 00000099 00000000 0000047e 000005f6 00000008 032bd184
**********************************************************************
Date 03/12/2005 Time 00:40
EXPLORER caused an invalid page fault in
module FLASH.OCX at 016f:0386904b.
Registers:
EAX=efefefef CS=016f EIP=0386904b EFLGS=00010212
EBX=00000002 SS=0177 ESP=02baea70 EBP=02baeaa4
ECX=03a058e0 DS=0177 ESI=005206c0 FS=54af
EDX=032b5794 ES=0177 EDI=0432544c GS=0000
Bytes at CS:EIP:
8b 70 10 89 72 04 66 ff 48 14 89 50 10 66 8b 50
Stack dump:
005206c0 0388321c 032b5798 03a053bc 005206c0 03885d70 005206c0 00003333 00000000 00000000 00003ab6 fffffdef 000004bf 02baead0 03885dc5 02baeab8
**********************************************************************
Date 03/12/2005 Time 22:41
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010206
EBX=00454178 SS=0177 ESP=019de418 EBP=019de42c
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=400f
EDX=0046248d ES=0177 EDI=0045f754 GS=2636
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 0045f754 00000074 0045a138 80004005 019de440 71719d19 000000e8 0045f754 00000000 019de460 71719d6a 0045aa70 00454178 000000e8 00000000
**********************************************************************
Date 03/12/2005 Time 23:31
EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 016f:bff9db61.
Registers:
EAX=c00309c4 CS=016f EIP=bff9db61 EFLGS=00010212
EBX=04adff88 SS=0177 ESP=04a9fe94 EBP=04aa0130
ECX=00000000 DS=0177 ESI=04aa0280 FS=29a7
EDX=bff76855 ES=0177 EDI=04adff74 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

**********************************************************************
Date 03/12/2005 Time 23:32
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010202
EBX=00448188 SS=0177 ESP=010bd44c EBP=010bd460
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=3217
EDX=004889fd ES=0177 EDI=00485cc4 GS=5366
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 00485cc4 00000074 0045cdec 80004005 010bd474 71719d19 00000090 00485cc4 00000000 010bd494 71719d6a 00466ae0 00448188 00000090 00000000
**********************************************************************
Date 03/12/2005 Time 23:34
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010206
EBX=004ca894 SS=0177 ESP=028ae3fc EBP=028ae410
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=326f
EDX=00500cf5 ES=0177 EDI=004fdfbc GS=5366
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 004fdfbc 00000074 004ec780 80004005 028ae424 71719d19 000000e8 004fdfbc 00000000 028ae444 71719d6a 00474260 004ca894 000000e8 00000000
**********************************************************************
Date 03/12/2005 Time 23:44
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=0002a8cd CS=016f EIP=7fcb1946 EFLGS=00010202
EBX=004af4f0 SS=0177 ESP=00aee344 EBP=00aee358
ECX=0000ae35 DS=0177 ESI=7fcb1930 FS=299f
EDX=02f6258f ES=0177 EDI=02f37cc4 GS=5366
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 02f37cc4 00000074 02f09b60 80004005 00aee36c 71719d19 000000e1 02f37cc4 00000000 00aee38c 71719d6a 0050cd10 004af4f0 000000e1 00000000
**********************************************************************
Date 03/12/2005 Time 23:45
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010206
EBX=02efa154 SS=0177 ESP=00aee3fc EBP=00aee410
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=4e07
EDX=02f346c9 ES=0177 EDI=02f31990 GS=5366
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 02f31990 00000074 02f14418 80004005 00aee424 71719d19 000000e8 02f31990 00000000 00aee444 71719d6a 02f96324 02efa154 000000e8 00000000
**********************************************************************
Date 03/12/2005 Time 23:46
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010216
EBX=02f623dc SS=0177 ESP=00aee418 EBP=00aee42c
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=0d77
EDX=02fb5481 ES=0177 EDI=02fb2748 GS=5366
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 02fb2748 00000074 02f8d538 80004005 00aee440 71719d19 000000ce 02fb2748 00000000 00aee460 71719d6a 02f8faa8 02f623dc 000000ce 00000000
**********************************************************************
Date 03/13/2005 Time 19:51
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010216
EBX=0044d520 SS=0177 ESP=01baf36c EBP=01baf380
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=18e7
EDX=00455ee1 ES=0177 EDI=004531a8 GS=2666
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 004531a8 00000074 0044a5c4 80004005 01baf394 71719d19 00000166 004531a8 00000000 01baf3b4 71719d6a 0044f5b8 0044d520 00000166 00000000
**********************************************************************
Date 03/13/2005 Time 19:51
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=00002d3b CS=016f EIP=7fcb1946 EFLGS=00010202
EBX=0045df00 SS=0177 ESP=01baf36c EBP=01baf380
ECX=00002cf5 DS=0177 ESI=7fcb1930 FS=18e7
EDX=00459475 ES=0177 EDI=0045673c GS=2666
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 0045673c 00000074 00446ecc 80004005 01baf394 71719d19 00000123 0045673c 00000000 01baf3b4 71719d6a 00453778 0045df00 00000123 00000000
**********************************************************************
Date 03/13/2005 Time 19:51
EXPLORER caused an invalid page fault in
module SHELL32.DLL at 016f:7fcb1946.
Registers:
EAX=0000b738 CS=016f EIP=7fcb1946 EFLGS=00010216
EBX=00458cf0 SS=0177 ESP=01baf36c EBP=01baf380
ECX=0000594d DS=0177 ESI=7fcb1930 FS=18e7
EDX=00462d6a ES=0177 EDI=00457634 GS=2666
Bytes at CS:EIP:
66 8b 0a 66 85 c9 75 f1 c2 04 00 ff 74 24 04 ff
Stack dump:
717193dd 00457634 00000074 0045e228 80004005 01baf394 71719d19 000000f0 00457634 00000000 01baf3b4 71719d6a 00456d0c 00458cf0 000000f0 00000000

Hijack This Log
Logfile of HijackThis v1.98.2
Scan saved at 9:22:29 PM, on 11/03/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ZERO KNOWLEDGE\TELUS SECURITY SERVICE\FREEDOM.EXE
C:\PROGRAM FILES\TELUS ECARE\SMARTBRIDGE\MOTIVESB.EXE
C:\PROGRAM FILES\THEWEATHERNETWORK\WEATHEREYE\WEATHEREYE.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\TELUS ECARE\BIN\MPBTN.EXE
C:\PROGRAM FILES\COMMON FILES\COMMAND SOFTWARE\DVPAPI9X.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\PROFILES\WILLENE\DESKTOP\HJTLOG.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE
C:\WINDOWS\PROFILES\WILLENE\DESKTOP\HJTLOG.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
F1 - win.ini: run=hpfsched
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\PROGRAM FILES\ZERO KNOWLEDGE\TELUS SECURITY SERVICE\FREEBHOR.DLL
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\PROGRAM FILES\ZERO KNOWLEDGE\TELUS SECURITY SERVICE\PKR.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\MSGR.EN-US.EN-CA\MSNTB.DLL (file missing)
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ICSDCLT] C:\WINDOWS\rundll32.exe C:\WINDOWS\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\ChkFont.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [TELUS Security service] C:\Program Files\Zero Knowledge\TELUS Security service\Freedom.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [WeatherEye] C:\program files\TheWeatherNetwork\WeatherEye\WeatherEye
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe
O4 - User Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe
O9 - Extra button: AOL Instant Messenger (TM) - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE (file missing)
O12 - Plugin for .asp: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {4855C21B-E452-4661-A702-ED3493CE74DF} - http://sp.ask.com/docs/toolbar/download/askbar-inst.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by10fd.bay10.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab

 

This MSKB article may help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;259096

After searching the internet for answers it seems that the solution given in this article is a "fix it" for many who are describing your specific problem not only the symptoms described in the article. The solution also worked for those who do not even have a Compaq.

The article instructs you to delete the values at specific keys in the registry. If you are unsure of how to do this, please let us know.