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ie7 information bar and tools missing

Discussion in 'Internet Explorer & Microsoft Edge' started by gaguyo, 2008/08/07.

  1. 2008/08/07
    gaguyo

    gaguyo Inactive Thread Starter

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    Hi,

    I have windows xp, version 5.1 and ie 7. I started getting the message: internet explorer has encountered a problem and needs to close. The microsoft website said to uninstall ie7 and reinstall it . I did it, and I still get the message and also the information bar and tools are missing. Also the ie tabs have no information. I tried downloading the ie7 again but I cannot do it. After the download, it takes me to a blank page. Thanks for your help.
     
    gaguyo,
    #1
  2. 2008/08/07
    PeteC

    PeteC SuperGeek Staff

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    gaguyo - Welcome to the Board :)

    It looks like your installation of IE7 is either corrupted or you have a problem with add-ons ....

    Disable all add-one - Tools > Manage Add-ons and see if the problem is resolved. If it is re-enable each add-on in turn until the culprit is found.

    If disabling the add-ons has no effect uninstall IE7 to roll back to 6 and test.

    Download a fresh copy of IE 7 from here and install.
     
    PeteC,
    #2


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  4. 2008/08/07
    gaguyo

    gaguyo Inactive Thread Starter

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    Hi Pete C,

    I do not have access to tools, so I went to internet properties-programs-manage add-ons, I clicked it and nothing happens. I will try uninstalling.
    Thanks!
     
    gaguyo,
    #3
  5. 2008/08/07
    PeteC

    PeteC SuperGeek Staff

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    I seem to remember that the Menu Bar is not shown by default - certainly not in early versions, try ....

    Right click in blank area at top of window - to left of icons - Home, etc and select Menu Bar.
     
    PeteC,
    #4
  6. 2008/08/07
    gaguyo

    gaguyo Inactive Thread Starter

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    Pete C,

    I uninstalled ie7 and now I am able to use tools, I guess what I have now is the ie6. I went to the link u gave me to reinstall ie7 and after I click the download button I get another page saying: thank you for downloading ie7, and the next box that pops up is blank. I cannot download ie7. I tried it two times and the same thing happens.
     
    gaguyo,
    #5
  7. 2008/08/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  8. 2008/08/08
    gaguyo

    gaguyo Inactive Thread Starter

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    Evan Omo,

    I will try it, hope it works. Thanks
     
    gaguyo,
    #7
  9. 2008/08/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No Problem. Keep us posted.
     
    Evan Omo,
    #8

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