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Resolved I.E. 10 doesn't load pages

Discussion in 'Internet Explorer & Microsoft Edge' started by Alicia J, 2013/08/27.

  1. 2013/08/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I installed I.E. 10 on a netbook 32bit Windows SP1 and no I can't get on the internet. The web page won't load and I get the Windows is searching for a solution to the problem and then the program must close messages.

    I tried firefox and it works.

    I tried doing a reset and loading I.E. without add ons and still can't get pages to load.

    I tried downloading I.E 10 instead of using windows update and that didn't make a difference.

    I did install KB 2670838 before I.E. 10 with no problems.

    What should I do to resolve this issue?
     
  2. 2013/08/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  3. to hide this advert.

  4. 2013/08/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Evan is this something I need to be concerned about:

    If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

    My netbook is listed in network on my main PC.
     
  5. 2013/08/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No it is not. That only applies to computers that have network security policies implemented which all home computers won't be using. Computers on a corporate network may have certain restrictions but for home systems, using the System Configuration Utility to disable all non Microsoft startup items and services is perfectly safe as long as you follow the instructions.
     
  6. 2013/08/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I tried the clean boot and I.E. still won't load. I disabled the firewall and that didn't help.
    I ran the two fixits and it still won't load.
     
  7. 2013/08/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok, lets see what is going on here.

    Please download MiniToolBox and run it.

    Checkmark the following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset IE Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)

    Click Go and post the result in your next reply.

    Then run the FixIt tool in this link, How to reset Internet Protocol (TCP/IP).

    After that is done download and run ATF Cleaner. Save the program to your desktop. Right click it and select Run as Administrator. When it opens select all the checkboxes in the program then hit the empty selected button. Download it from here, ATF Cleaner.

    After running ATF Cleaner, reboot the machine.
     
    Last edited: 2013/08/27
  8. 2013/08/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Here's the report from the Minitoolbox:

    MiniToolBox by Farbar Version: 13-07-2013
    Ran by Alicia (administrator) on 27-08-2013 at 20:25:23
    Running from "C:\Users\Alicia\Downloads "
    Microsoft Windows 7 Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings ": IE Proxy Settings were reset.

    ========================= FF Proxy Settings: ==============================

    "network.proxy.type ", 0

    "Reset FF Proxy Settings ": Firefox Proxy settings were reset.

    ========================= Hosts content: =================================


    127.0.0.1 www.007guard.com
    127.0.0.1 007guard.com
    127.0.0.1 008i.com
    127.0.0.1 www.008k.com
    127.0.0.1 008k.com
    127.0.0.1 www.00hq.com
    127.0.0.1 00hq.com
    127.0.0.1 010402.com
    127.0.0.1 www.032439.com
    127.0.0.1 032439.com
    127.0.0.1 www.0scan.com
    127.0.0.1 0scan.com
    127.0.0.1 1000gratisproben.com
    127.0.0.1 www.1000gratisproben.com
    127.0.0.1 1001namen.com
    127.0.0.1 www.1001namen.com
    127.0.0.1 100888290cs.com
    127.0.0.1 www.100888290cs.com
    127.0.0.1 www.100sexlinks.com

    There are 15461 more lines starting with "127.0.0.1 "

    ========================= IP Configuration: ================================

    Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
    Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled
    set subinterface interface=? subinterface=ethernet_6 mtu=1477


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Alicia-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : cg.shawcable.net

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 20-CF-30-36-4C-5D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : cg.shawcable.net
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 74-F0-6D-4F-0B-26
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e085:ba9f:4e9f:30af%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.198(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : August-27-13 8:17:33 PM
    Lease Expires . . . . . . . . . . : August-28-13 8:17:37 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 242544749
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8D-15-BA-74-F0-6D-4F-0B-26
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.cg.shawcable.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : cg.shawcable.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:20e1:c78:3f57:ff39(Preferred)
    Link-local IPv6 Address . . . . . : fe80::20e1:c78:3f57:ff39%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Name: google.com
    Addresses: 2607:f8b0:400a:801::1004
    173.194.33.46
    173.194.33.39
    173.194.33.38
    173.194.33.40
    173.194.33.37
    173.194.33.32
    173.194.33.33
    173.194.33.36
    173.194.33.41
    173.194.33.34
    173.194.33.35


    Pinging google.com [173.194.33.46] with 32 bytes of data:
    Reply from 173.194.33.46: bytes=32 time=31ms TTL=58
    Reply from 173.194.33.46: bytes=32 time=34ms TTL=58

    Ping statistics for 173.194.33.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 34ms, Average = 32ms
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.

    Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
    Reply from 206.190.36.45: bytes=32 time=36ms TTL=55
    Reply from 206.190.36.45: bytes=32 time=36ms TTL=55

    Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 36ms, Average = 36ms

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    11...20 cf 30 36 4c 5d ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
    10...74 f0 6d 4f 0b 26 ......Atheros AR9285 Wireless Network Adapter
    1...........................Software Loopback Interface 1
    14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.198 25
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.0.0 255.255.255.0 On-link 192.168.0.198 281
    192.168.0.198 255.255.255.255 On-link 192.168.0.198 281
    192.168.0.255 255.255.255.255 On-link 192.168.0.198 281
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.0.198 281
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.0.198 281
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    12 58 ::/0 On-link
    1 306 ::1/128 On-link
    12 58 2001::/32 On-link
    12 306 2001:0:9d38:6abd:20e1:c78:3f57:ff39/128
    On-link
    10 281 fe80::/64 On-link
    12 306 fe80::/64 On-link
    12 306 fe80::20e1:c78:3f57:ff39/128
    On-link
    10 281 fe80::e085:ba9f:4e9f:30af/128
    On-link
    1 306 ff00::/8 On-link
    12 306 ff00::/8 On-link
    10 281 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
    Catalog5 02 C:\windows\system32\napinsp.dll [52224] (Microsoft Corporation)
    Catalog5 03 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 04 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\windows\system32\wshbth.dll [36352] (Microsoft Corporation)
    Catalog5 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog5 07 C:\windows\system32\winrnr.dll [20992] (Microsoft Corporation)
    Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
    Catalog9 01 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 02 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 03 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 04 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 05 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 06 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 07 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 08 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 09 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 10 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 11 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 12 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 13 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 14 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 15 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 16 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 17 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 18 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 19 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 20 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 21 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 22 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)
    Catalog9 23 C:\windows\system32\mswsock.dll [232448] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (08/27/2013 03:46:56 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0x1738
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:46:49 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xdec
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:42:24 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0x1204
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:42:13 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xb5c
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:29:26 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0x1360
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:24:28 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xa20
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:23:57 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xf88
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 03:23:16 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xdcc
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 02:38:31 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0xfe8
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3

    Error: (08/27/2013 02:38:14 PM) (Source: Application Error) (User: )
    Description: Faulting application name: iexplore.exe, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: nvdxgiwrap.dll, version: 8.17.12.5741, time stamp: 0x4c3b201b
    Exception code: 0xc0000005
    Fault offset: 0x000025aa
    Faulting process id: 0x1360
    Faulting application start time: 0xiexplore.exe0
    Faulting application path: iexplore.exe1
    Faulting module path: iexplore.exe2
    Report Id: iexplore.exe3


    System errors:
    =============
    Error: (08/27/2013 08:17:34 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 03:27:18 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 03:22:05 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 03:18:37 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 01:58:34 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 10:47:11 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/27/2013 10:12:37 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/26/2013 08:19:08 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/26/2013 08:01:04 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom

    Error: (08/26/2013 07:40:23 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    cdrom


    Microsoft Office Sessions:
    =========================
    Error: (08/27/2013 03:46:56 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aa173801cea36ef0e9cc9cC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll30cf405e-0f62-11e3-acf0-20cf30364c5d

    Error: (08/27/2013 03:46:49 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aadec01cea36eec4d2214C:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll2d0ff5d0-0f62-11e3-acf0-20cf30364c5d

    Error: (08/27/2013 03:42:24 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aa120401cea36e4f2df95aC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll8f2b3ade-0f61-11e3-acf0-20cf30364c5d

    Error: (08/27/2013 03:42:13 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aab5c01cea36e3cc9977cC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll889aaf5d-0f61-11e3-acf0-20cf30364c5d

    Error: (08/27/2013 03:29:26 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aa136001cea36c7cda86aeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dllbf392878-0f5f-11e3-acf0-20cf30364c5d

    Error: (08/27/2013 03:24:28 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aaa2001cea36bcdb65949C:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll0dd02b51-0f5f-11e3-ac3e-20cf30364c5d

    Error: (08/27/2013 03:23:57 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aaf8801cea36bbac324dbC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dllfaeb3f24-0f5e-11e3-ac3e-20cf30364c5d

    Error: (08/27/2013 03:23:16 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aadcc01cea36b9f3154cfC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dlle2c7cadd-0f5e-11e3-ac3e-20cf30364c5d

    Error: (08/27/2013 02:38:31 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aafe801cea365626e0136C:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dlla1fdc36d-0f58-11e3-bc60-20cf30364c5d

    Error: (08/27/2013 02:38:14 PM) (Source: Application Error)(User: )
    Description: iexplore.exe10.0.9200.1666051f1c5f3nvdxgiwrap.dll8.17.12.57414c3b201bc0000005000025aa136001cea36558bb45f8C:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll983f214e-0f58-11e3-bc60-20cf30364c5d


    =========================== Installed Programs ============================

    32 Bit HP CIO Components Installer (Version: 1.1.0)
    Adobe Flash Player 11 ActiveX (Version: 11.8.800.95)
    Adobe Flash Player 11 Plugin (Version: 11.8.800.95)
    Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
    Apple Application Support (Version: 2.3.4)
    Apple Software Update (Version: 2.1.3.127)
    ASUS E-Green Uninstall
    ASUS WebStorage (Version: 3.0.108.222)
    ASUSUpdate for Eee PC (Version: 1.04.01)
    AsusVibe2.0 (Version: 2.0.8.154)
    Atheros Client Installation Program (Version: 7.0)
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.29)
    Boingo Wi-Fi (Version: 1.7.0048)
    Bonjour (Version: 3.0.0.10)
    Broadcom Wireless Network Adapter (Version: 1.00.0000)
    CapsHook (Version: 1.0.0.5)
    CCleaner (Version: 4.04)
    Chicken Invaders 2
    CyberLink Power2Go (Version: 6.1.3224)
    CyberLink YouCam (Version: 2.0.3718a)
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dr.Eee (Version: 4.0.0.4)
    ebi.BookReader3J (Version: 3.75.14)
    Eee Docking 3.8.1 (Version: 3.8.1)
    EeeSplendid (Version: 5.1.2.0011)
    FontResizer (Version: 1.01.0011)
    Foxit Reader (Version: 6.0.6.722)
    Gadwin PrintScreen (Version: 4.5)
    Game Park Console (Version: 6.2.0.3)
    Hotkey Service (Version: 1.29)
    iCloud (Version: 2.1.2.8)
    ieSpell (Version: 2.6.4 (build 573))
    Intel(R) Graphics Media Accelerator Driver (Version: 8.14.10.2117)
    Intel® Matrix Storage Manager
    Java 7 Update 25 (Version: 7.0.250)
    Java Auto Updater (Version: 2.1.9.5)
    Junk Mail filter update (Version: 14.0.8089.726)
    jv16 PowerTools 2012 (Version: )
    LiveUpdate (Version: 1.22)
    LocaleMe (Version: 1.3)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
    Microsoft Application Error Reporting (Version: 12.0.6012.5000)
    Microsoft Choice Guard (Version: 2.0.48.0)
    Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Home and Business 2010 (Version: 14.0.7015.1000)
    Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
    Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
    Microsoft Search Enhancement Pack (Version: 1.2.123.0)
    Microsoft Security Client (Version: 4.3.0215.0)
    Microsoft Security Essentials (Version: 4.3.215.0)
    Microsoft Silverlight (Version: 5.1.20513.0)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
    Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
    Mozilla Firefox 23.0 (x86 en-US) (Version: 23.0)
    MSVCRT (Version: 14.0.1468.721)
    MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
    MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
    MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
    MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
    NeoTrace Pro 3.25
    NVIDIA Display Control Panel (Version: 6.14.12.5741)
    NVIDIA Drivers (Version: 1.10.62.40)
    NVIDIA Updatus (Version: 1.0.3)
    OOBERegBackup
    QuickTime (Version: 7.74.80.86)
    Ralink RT2860 Wireless LAN Card (Version: 1.2.0.1)
    Realtek High Definition Audio Driver (Version: 6.0.1.6098)
    Revo Uninstaller 1.94 (Version: 1.94)
    ScreenSaverPatch
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    SIW version 2010.07.14 (Version: 2010.07.14)
    Spybot - Search & Destroy (Version: 1.6.2)
    Super Hybrid Engine (Version: 2.13)
    SUPERAntiSpyware (Version: 5.6.1020)
    swMSM (Version: 12.0.0.1)
    Synaptics Pointing Device Driver (Version: 14.0.16.0)
    syncables desktop SE (Version: 5.5.634.9753)
    Times Reader (Version: 2.055)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Windows Live Call (Version: 14.0.8064.0206)
    Windows Live Communications Platform (Version: 14.0.8064.206)
    Windows Live Essentials (Version: 14.0.8089.0726)
    Windows Live Essentials (Version: 14.0.8089.726)
    Windows Live Family Safety (Version: 14.0.8093.805)
    Windows Live Mail (Version: 14.0.8089.0726)
    Windows Live Messenger (Version: 14.0.8089.0726)
    Windows Live Photo Gallery (Version: 14.0.8081.709)
    Windows Live Sign-in Assistant (Version: 5.000.818.5)
    Windows Live Sync (Version: 14.0.8089.726)
    Windows Live Toolbar (Version: 14.0.8064.206)
    Windows Live Upload Tool (Version: 14.0.8014.1029)
    Windows Live Writer (Version: 14.0.8089.0726)
    WinPatrol (Version: 26.1.2013.0)
    WinZip 17.0 (Version: 17.0.10283)

    ========================= Devices: ================================


    ========================= Memory info: ===================================

    Percentage of memory in use: 38%
    Total physical RAM: 2037.99 MB
    Available physical RAM: 1250.3 MB
    Total Pagefile: 4075.98 MB
    Available Pagefile: 3097.44 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1946.67 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:100 GB) (Free:69.64 GB) NTFS
    2 Drive d: () (Fixed) (Total:117.87 GB) (Free:62.39 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\ALICIA-PC

    Administrator Alicia Guest
    UpdatusUser


    **** End of log ****
     
  9. 2013/08/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I ran the fixit and the ATF cleaner and rebooted. I.E. still won't load.
     
    Last edited: 2013/08/27
  10. 2013/08/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    It is possible that Internet Explorer 10 is crashing from one of the Nvidia files of your video driver.

    What Nvidia video card does the computer have?

    Can you post a screenshot of the error message that you get in Internet Explorer 10 when it crashes?
     
    Last edited: 2013/08/28
  11. 2013/08/28
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    ScreenShot001.jpg

    I looked under device manager and it says
    Nividia Ion
    Version 8.17.12 5741
    There is also Intel(R) graphics media accelerator 3150 listed

    Is this what you're looking for?
     
  12. 2013/08/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes, thanks. But to make sure the new video driver works with your laptop what is the laptop make and model?
     
  13. 2013/08/28
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    It's an ASUS PC netbook
    The bottom of the netbook says:

    1215N-PU17-8K
    SN A8OAAS079970

    There is software on the system to update things. Should I run the update checker?
     
    Last edited: 2013/08/28
  14. 2013/08/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No don't worry about the update checker. Download the latest Nvidia drivers from here, GeForce R320 Game Ready Driver.

    When you start the installation, the setup program will ask you which type of installation that you want. Click on Custom installation and checkmark the box that says perform a clean install. Make sure all of the items are selected before clicking on the Next button to allow the driver to install.

    Reboot the computer after the driver installs.

    Then once the machine reboots, download the Junkware Removal Tool to your desktop. Right click on the JRT.exe program and click on Run as administrator. Post the JRT log in your next reply.

    Reboot the computer again after running the JRT and now see if Internet Explorer 10 loads correctly.
     
  15. 2013/08/28
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I tried installing the driver but during the system check part I got a message saying
    'This graphic driver could not find compatible graphics hardware.'
     
  16. 2013/08/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ah alright then. Download the video driver from here, Asus Eee PC 1215N.

    Expand the VGA category and download the drivers from the attached screenshot.
     
  17. 2013/08/28
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I downloaded the Nvidia v 8.17.12.5743 and the
    Intel v 8.14.10.2117


    do you want me to extract and run both of these zip files? They both have a lot of files in them.

    One has an Asussetup.exe called an application and another file called setup.exe install app.

    The other one has only one setup.exe file.
     
    Last edited: 2013/08/28
  18. 2013/08/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes extract both zipped folders. Run the Intel setup file first then reboot the computer after the installation completes and then run the Nvidia setup file and follow the instructions. If it asks you to perform a custom installation then refer to my instructions for installing the Nvidia driver in post #13.

    Reboot the machine after the Nvidia driver installs and then run the JRT tool.
     
  19. 2013/08/29
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I installed the two of them and now I.E. works. Thank you so much for your help Evan! I ran the JRE and copied it to paste here, but I noticed not everything loaded and rebooted before I posted it here. Should I run it again?

    I still have to update my PC to I.E. 10. Should I update video drivers before proceeding with it?
     
  20. 2013/08/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You don't need to run the JRT again if you already ran it. Did you save the log file? If you did not then its not that big of a deal.

    Yes it would be a good idea to do so. Your PC is the one under the My System link in your profile correct? Do you need assistance with finding the download link for the video driver or is this something that you can do on your own?
     
  21. 2013/08/30
    Admin.

    Admin. Administrator Administrator Staff

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    Please mark your thread as 'Resolved'.

     

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