hp officejet 5610 scanning problems

I just bought a new hp officejet 5610 about a week ago. This is an all-in-one (printer, copier, fax, scanner). The problem I'm having is that I can't get it to scan. My o/s is windows xp pro sp2. I ordered the most current software/drivers from hp. HP suggested that the problem is with .net framework. I followed their instructions; removed the hp software, reinstalled; reinstalled .net, etc. I also contacted sony (my notebook is still under warrenty) after re-checking everything with the tech, he suggested that it might be a problem with the device itself. At one point I was able to copy a document using the front panel, but now even that won't work. One other suggestion was that the device might need to be connected to a self-powered usb hub. Does anyone have any other ideas before I exchange it for another one?

 

Hi,
Did you have another scanner before this one? If so, you will need to remove all traces of the old scanner's software (Add/Remove Programs) and drivers (Device Manager)...and then probably uninstall and reinstall the drivers and software for the Officejet.

The self-powered hub suggestion is a good one.

Matt

 

Yes, Matt, I had an old officejet 710, but I removed all traces before installing the new one. I talked to hp adv. support and they still believe it is a problem with .net, however since the device will not even initialize now I will exchange it tomorrow and see what happens with the new one.

 

I just wanted to post an update. I returned the 5610 and got another one. I completely uninstalled the software (again!) and re-installed. I also bought a self-powered usb hub. I connected the new 5610 to that. I ran the install, the same as always, and guess what! Everything works. I'm going to assume that the first 5610 was defective. DC

 

Good to hear! Thanks for letting us know.