Hi, I just got a used HP laptop, it's less than a year old, and I want to reformat and restore it back to factory new preset. (XP SP2) I can log in as guest, and see Restore is on the D drive. How do you access the restore to get it started? anybody. looking on the HP support, it showed pressing F11 at start up, but that does nothing. it is a pavilion dv1000.