how do I report infected software program .exe file

Is there anyone or anyplace to report an infected .exe file obtained from a vendor via download? Reason for query:

My employer asked me to install a new version of a paid software program which she routinely uses. The installer file can be downloaded successfully. The program can be installed successfully. However, the .exe file of the new version is instantly deleted when activated. Norton 360 recognizes an Adware.Gen threat and actually deletes the .exe file.

Via Norton remote assistance, a tech watched the actual file deletion. He added firewall & Norton acceptance of the .exe file. Norton 360 continued to reject it. Norton tech advised that the only method to actively use the program is with autoprotect disabled. We have notified the vendor that the file is infected and are waiting a response.

I've done some searching and it appears that there is no where or no one to notify, other than the vendor, about the infected file problem. Luckily, the threat was contained, eliminated and subsequent scans indicate that the computer is clean.

 

Much thanks. Program is EBookGold - an ebook generator. The file is ebg.exe. Will request security check as suggested.

If it is a false/positive , any help on how to deal with Norton 360? Or just run the program with autoprotect disabled?

 

Yes, Norton has exceptions for both firewall and program area. The file has been put in both and Norton is still kicking it out. Will wait to see what security check and vendor have to say. Then may try to install the program on a laptop with Avast for comparison. Thanks for your help.

 

www.totalvirus.com confirms Adware.Gen virus in EBookGold .exe file. Norton 360 advises low level threat. Vendor has not responded. Program can be utilized with autoprotect disabled. Not an optimum scenario. Am concerned with definition of "low level threat" -- but how concerned should I be? Is this the same as being a little bit pregnant?

 

I agree but can only advise employer who bought the program. She is the decision maker. Thanks for your input.

 

We didn't print or save the log of the file analyses. I don't work again until Thursday. Will ask employer if she minds taking the time to run them again.

 

This is the Implix reply to the first email re Adware-Gen:
The detection name "adware.gen" indicates that it is a generic detection of not a specific virus or spyware, but generic features which could potentially be risky (such as 'lock to one system') only IF the file you are running had malicious intent. I see you are able to run the program with the detection disabled, but if that is not acceptable, you can try running it on a computer that has different security software installed. The ebookgold software is out of development now so we are not able to make any changes to the code, but even doing so would compromise the security features it provides to copy protect your ebook contents.

This is the Implix reply to the second email:
Please see the reply sent a short while ago to your last email regarding the 'generic' detection in your Norton 360. This happens due to the copy protect features in ebookgold such as 'lock to one system' and 'check back for verification'. Without the embedded security features, there would be no point in using ebookgold, so you may just need to disable your scanning software or run on a computer that does not have that program.

 

This can be marked solved. With Implix response to concerns, am pretty sure employer will continue to use the program as it was developed. She purchased it specifically for the features mentioned. Thanks to all who took time to read my posts and provide input. As usual, I can count on this forum for assistance.