Help! I think I've messed up my NAV!!

Hello everyone (again!)

I'm not sure what I may have done, but I think I have managed, somehow, to make a mess of my NAV 2001!!

It used to automatically download new av definitions (I would see it working in my system tray). That function ceased working some time ago (might have been when I tried to "update" the installer or whatever it was that they had suggested I do??) The last date that shows for my virus definitions is 1/2/2002.

I have been to the Symantic web site for help (but I think I may have made matters worse!) not sure if I am fully comprehending how to "fix" my problem!

What I'm wondering is if I should start over (uninstall and then reinstall?) my whole NAV program?? (it's a purchased retail version, so I have the cd). I've never done this type of procedure before, so I'm not even sure how to go about doing that! (using Win98 on my computer).

I have noticed, too, that there is a virus in "quarantine" (didn't know what to do with that either!) Would my unistalling NAV release that nasty bug before I could reinstall???

If anyone can offer any help/suggestions as what I should do, I would certainly be grateful! With all the virus' going around, I surely want to be protected!

Thanks much,
Vicki

 

Vicki

Yes, it does read like NAV is a little messed up and it should be un-installed and re-installed.

The first question is. Is NAV a separate program or is it part of something like Norton System Works or Norton Internet Security ?

The NSW version sometimes does not work properly.

NAV should have an un-install of its own. Use it. You may also heve to un-install LiveUpdate. I am not sure about that.

But first, go through the NAV control panel and use it to remove that Virus from the Quarentine. Do not just delete it.

Then un-install NAV and restart Windows before going any further. How NAV is re-installed depends on if it was part NSW or NIS or not. If part of either it will need to be re-installed from same. Or you could get the Stand Alone version and not Associate it with NSW.

Also if you have ( or have had ) any other Anti-Virus software it would be a good idea to remove it also.

During the re-install If you get ANY errors You may need to do a manual regedit and delete any references to NAV. I had to do that once because sometimes if the re-install sees any part of the old in the Registry it may not re-install properly.

 

Remove virus?

Thank you, BillyBob, for replying to my question(s).

I did use NAV to look to see what the actual "virus" was that is on my computer. It is a "W95.MTX.dr" I have also went to the Symantec web site to see how to remove this virus (as you had suggested I remove it before doing a un-install/re-install). I am so totally confused I am almost in tears.

They have listed a "repair tool" for this virus, but because I fear that my "downloads" aren't working properly, I'm hesitant to even try downloading the repair tool, thinking that it has, trying to repair/remove the virus and only to find that I have made matters worse!

My NAV is a separate product (not with NSW or NIS). This is the only antivirus protection I have had on this machine (purchased the NAV 2001 and "updated" what version I previously had that was included with the computer).

I am at a total loss as to what I should do now, so any further help, suggestions, etc. that you (or anyone else) can offer would be greatly appreciated!

Thanks again,
Vicki

 

I am gald to read that NAV IS a separate APP.

As to how to handle the Virus I can not advise you on that because I have been LUCKY enough to not have one YET.

I would very much appreciate someone jumping in here to help out.

I THINK that if the Virus is in the Quarentine folder it can just be removed via the use of the AV Control panel and the quarentine section. I do not think it has had any actuall effect on the machine.

BUT I AM NOT SURE So wait for some more help.

HELP PLEASE !!! I do not want to steer this person in the wrong direction.

I may see something here. Was the old version un-installed before the new was installed ? And was it Norton AV ?

Every new version of NAV that I have had has instructed me that this must be done. Anti-Virus programs can be VERY FUSSY.

BillyBob

 

Billy Bob is absolutely right, if the file is in Quarantine then it never infected the computer and all you have to do open NAV, go to the quarantine list, highlight the file and click on the delete icon. NAV will check to be sure it's ok to delete it and away it goes.

 

Thank you (both) for replying.

When I purchased my Norton AV program, I think I just followed the directions on the instruction booklet that came with it. (It said that un-installing previous versions of NAV was not necessary) and I can't remember if I did or not (uninstall it)? I think this might have something to do with my inexperience with computers!!

If I delete that quarantined virus would it be safe then to un-install/re-install my NAV? You also mentioned something about the live-up-date (possibly re-installing that as well). I fear that is where my problems all began! (That might have been part of what I was suggested to update??)

I appreciate all the help thus far!

Vicki

 

First, re the virus in "quarantine ", follow the instructions given by others above. This will trash it without sending it to the Recycle Bin where it could be inadvertently resurrected.

After that, it would be best to dump NAV and reinstall it.

There are two ways to uninstall it:

Start > Programs > Norton Anti-Virus > Uninstall Norton Anti-Virus

Start > Settings > Control Panel > Add/Remove Programs - scroll down to Norton Anti-Virus 2001 (or whatever it's called there), highlight it and click Add/Remove. Then follow the prompts.

Either method will uninstall it SAFELY, which is the critical point.

After that, reinstall it, and if you're of a mind to, reregister it to reactivate Live Update.

Once it's installed, you'll see in the NAV screen that its definitions are out of date. If Live Update has been reset, you can use that to DL the def file and whatever else is available for NAV. Or, go here and download the latest definition file, which is presently 0116i32.exe.

Once it's downloaded, double-click it and it will install the defs as of Jan 16, which should then show up in the NAV window.

After that, run a full system scan to pronounce your machine clear of unwelcome digital lifeforms.

Keep us informed of your progress, and if you need any guidance, let us know. I'm running NAV 2001 on Win98SE, so I can walk you through any steps.

Danke!

 

Thanks for the help folks.

You have not only help Vicki but also re-assured me that my thinking was correct.

Thanks again
BillyBob

 

Mission accomplished!?

First of all I wish to thank EVERYONE for all the suggestions, advice, etc. that I have been given thus far!!! I wouldn't have even had a clue as to where to begin when trying to correct the mess I'd made of this program!!

Now here is what I have actually done and the results that I have gotten as well: (this may be quite lengthy, for which I apologize, but wish to give any/all information that may be of some need to aid in any further diagnosis):

1) I did remove that virus according to the instructions I had received a from previous reply to my post--no complications or problems occuring from that event!

2) Unistalled my NAV using the Start > Programs > Norton Anti-Virus (etc., etc.) as one of the suggested procedures from DoctorDoom. I did receive these at the prompt (these were listed individually) as shared files:

sevinst.exe
lralsclt.exe
s32rasu.dll
NMain.exe

It said that if I wasn't sure about them to leave them? I did not remove them as I don't know what they might be shared with?? Do I need to be concerned with those? Everything else went without a hitch.

3) I also did uninstall the LiveReg and LiveUpDate (this was suggested earlier I think, and also mentioned in the user's guide that came with my NAV program and disk.)

4) at some point during all of this uninstalling/reinstalling I did receive another message :

Unable to unregister a self registering file 'C:\Program Files\Norton AntiVirus\quar32.dll'.
Unable to unregister a self registering file 'C:\Program Files\Norton AntiVirus\scandlvr.dll'.
File in use 'C:\WINDOWS\NavUStub.exe'.
File in use 'C:\Program Files\Norton AntiVirus\Defannrs.dll'.
Unable to delete registry value 'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\NAV DefAlert'.
Unable to delete registry value 'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce\NAV RunOnce'.


but I don't remember exactly what/when this occured and I even had fun trying to figure out how to save that message so I could post it here! Is this something else I have managed to make a mess of???

5) Closed all programs (except System Tray and explorer) and re-installed NAV.

After many connectings with LiveUpDate to download all that I needed, I think I have everything back up to date now! Virus definition date shows 1/16/2002!!

I still don't know, of course, if the LiveUpDate feature will work on it's own (showing up in my system tray when it checks automatically) as I have done all the updating already after having re-installed NAV.

I do have one more question, if someone could please answer as well. It says that I need to create Rescue Disks. I had done that when I orginally installed the NAV (before I managed to mess it up!)and had been keeping them up to date. Can I use these same disks and just try to update them, if possible, or use them over when creating the rescue disks? (will they just write over them without any problems or do I need to erase them somehow or do I need to get new disks?)

If you folks only knew how grateful I am for all of the help you have been providing! I can't even explain it in words except to say THANK YOU!!! (now the tears are from joy!)


Vicki

 

You are welcome.

WOW !! Thanks for the great news. But believe me I KNOW you were not having FUN.

sevinst.exe, lralsclt.exe , s32rasu.dll , NMain.exe

In regards to the above files.

Usually it will show the folder in which they are located. If same shows them to be in the programs own folder ( or sub folder of same ) it is a good idea to delete them.

If they are in the Windows\System folder or some other shared folder it is best to leave them.

Unable to unregister a self registering file 'C:\Program Files\Norton AntiVirus\quar32.dll'.
Unable to unregister a self registering file 'C:\Program

May have already been removed.

Files\Norton AntiVirus\scandlvr.dll'.
File in use 'C:\WINDOWS\NavUStub.exe'.
File in use 'C:\Program Files\Norton AntiVirus\Defannrs.dll'.

Self Explainitory. Says NAV was not completely shutdown.

When doing a project of this type it is a good idea to run MSCONFIG and un-check anything that refers to ( in this case ) NAV. Then restart Windows.

Unable to delete registry value 'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Cur
rentVersion\Run\NAV DefAlert'.
Unable to delete registry value 'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Cur
rentVersion\RunOnce\NAV RunOnce'.

To me this indicates an INCOMPLETE install. The reference to MAV RunOnce I believe confirms it. That should not be there. I believe that is the command that starts the on-line check for updates. I THINK

After many connectings with LiveUpDate to download all that I needed, I think I have everything back up to date now! Virus definition date shows 1/16/2002!!

That is real PITA but VERY NECESSARY. If not only gets the newer deffs but also makes sure that the AV program itself, LiveUpdate etd. are updated also.

Somtimes if this is not allowed to happen during the install process the install does not complete properly.

As to the auto update. I myself do not run it or the NavAlert that lets you know there are new deffs available. I check EVERYDAY ( manually ).

As to the Rescue Disks.

I find them useless UNLESS you make NEW ones after making ANY changes to the system. ie; resize, remove or add new partitions.

However, they are helpfull in case you need to do a Virus scan form DOS. But they I believe they MUST be updated after every deff update.

When updating them it will ask if you wish to use them or not. USE THEM. It just re-formats them anyway. That will prevent any chance of getting the WRONG ones in case of need. Out of date Rescue Disks can be dangerous.

Well anyway. Glad to read that things are looking better.

BillyBob

PS.
If I edit this thing time enough I MAY get it right

 

Update to my previous problem...

Just wanted to say "thanks" again for all the help I had received in getting my NAV up and running again! I have been manually doing the checking for updates ever since I reinstalled the program and that seemed to work fine!

I still wasn't sure if it would automatically check for updates as it did when I originally installed it, but today, for the first time since reinstalling, I saw that little liveupdate thing in my system tray--hurrah!! I feel much better after having seen that (I was afraid that it wouldn't work and I would eventually forget to periodically check for new updates! )

You folks here are truly wonderful, friendly, helpful people!!

Thanks again!
Vicki

 

One thing I've noticed with Live Update is that it will fetch the definitions even if they're the same ones presently on the machine - it doesn't check dates - resulting in a meaningless 3-meg download. On a modem, that takes a while <listens for snickering from the Cable/DSL crowd >.

When I use the Update, I uncheck the defs, since I look for new ones every daty or two anyway. It's just a timesaver.