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Getting BSOD when waking computer from sleep mode

Discussion in 'Windows 7' started by The WobMob, 2018/09/15.

  1. 2018/09/15
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    I recently installed a video card in my PC, had intel HD2000. The card is Radeon RX550 4gb. My system is Win7, 6gb ram, i3 3.2Mghz, the card's driver version is 18.9.1
    I only have the problem when waking the computer from sleep mode. Turning it back on after being off doesn't appear to be an issue, programs are running fine so far.
     
  2. 2018/09/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi The WobMob. Can you put the computer to sleep without it blue screening if you perform a Clean Boot in Windows?

    Did you install the latest video drivers for the AMD RX 550 from AMD's website?
     

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  4. 2018/09/15
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    I've been updating the drivers via the Radeon settings system tray that was installed when I initially installed the card. I got them from AMD's website. I haven't tried a clean boot, not sure it would single out the issue as it doesn't happen every single time I wake it from sleep mode.
     
  5. 2018/09/15
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Is your Intel HD2000 builtin graphics or separate graphics card?
    Some graphics brands require a complete uninstall of previous drivers to avoid any conflicts.
     
  6. 2018/09/16
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    It's onboard. I tried to disable it in BIOS but couldn't find anything. I have Revo uninstaller. May I'll see if that has the drivers and try uninstalling that way. I checked Revo and it shows Intel processor graphics installed as of 2/6/18 (when I had a new hard drive installed). Are these what I should uninstall?
     
    Last edited: 2018/09/16
  7. 2018/09/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Its still worth ruling out that a software program is causing the computer to blue screen so I would still advise performing a clean boot and testing the issue.


    Yes that is correct.

    You should see something like in the below screenshot:

    upload_2018-9-16_14-46-52.png
     
  8. 2018/09/17
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    Well, I deleted the old intelHD 2000 drivers and so far haven't encountered the blue screen yet. I tried a few times this morning and then kept it in sleep mode all day while at work and it woke okay when I got home. I'm going to try a little while yet before I mark this a solved.
     
  9. 2018/09/19 at 16:18
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    Well, got the BSOD again. Guess I'll try the clean boot and see if I can pinpoint the culprit.
     

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