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Resolved Getting BSOD when waking computer from sleep mode

Discussion in 'Windows 7' started by The WobMob, 2018/09/15.

  1. 2018/09/15
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    I recently installed a video card in my PC, had intel HD2000. The card is Radeon RX550 4gb. My system is Win7, 6gb ram, i3 3.2Mghz, the card's driver version is 18.9.1
    I only have the problem when waking the computer from sleep mode. Turning it back on after being off doesn't appear to be an issue, programs are running fine so far.
     
    The WobMob,
    #1
  2. 2018/09/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi The WobMob. Can you put the computer to sleep without it blue screening if you perform a Clean Boot in Windows?

    Did you install the latest video drivers for the AMD RX 550 from AMD's website?
     
    Evan Omo,
    #2


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  4. 2018/09/15
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    I've been updating the drivers via the Radeon settings system tray that was installed when I initially installed the card. I got them from AMD's website. I haven't tried a clean boot, not sure it would single out the issue as it doesn't happen every single time I wake it from sleep mode.
     
    The WobMob,
    #3
  5. 2018/09/15
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Is your Intel HD2000 builtin graphics or separate graphics card?
    Some graphics brands require a complete uninstall of previous drivers to avoid any conflicts.
     
    retiredlearner,
    #4
  6. 2018/09/16
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    It's onboard. I tried to disable it in BIOS but couldn't find anything. I have Revo uninstaller. May I'll see if that has the drivers and try uninstalling that way. I checked Revo and it shows Intel processor graphics installed as of 2/6/18 (when I had a new hard drive installed). Are these what I should uninstall?
     
    Last edited: 2018/09/16
    The WobMob,
    #5
  7. 2018/09/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Its still worth ruling out that a software program is causing the computer to blue screen so I would still advise performing a clean boot and testing the issue.


    Yes that is correct.

    You should see something like in the below screenshot:

    upload_2018-9-16_14-46-52.png
     
    Evan Omo,
    #6
  8. 2018/09/17
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    Well, I deleted the old intelHD 2000 drivers and so far haven't encountered the blue screen yet. I tried a few times this morning and then kept it in sleep mode all day while at work and it woke okay when I got home. I'm going to try a little while yet before I mark this a solved.
     
    The WobMob,
    #7
  9. 2018/09/19
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    Well, got the BSOD again. Guess I'll try the clean boot and see if I can pinpoint the culprit.
     
    The WobMob,
    #8
  10. 2018/09/25
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    So while looking through the control panel to clean unneeded files, I came across "advanced tools" clicking on this, it informed me that the file atikmpag.sys is what's causing the wake from sleep mode issue. I posted a message on the AMD support site but not sure what else to do.
     
    The WobMob,
    #9
  11. 2018/09/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Last edited: 2018/09/26
    Evan Omo,
    #10
  12. 2018/09/26
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    That was my next step. Perhaps the driver didn't install correctly. The suggestion from their website was to disable fast startup in power options but this seemed to be for Win10 and I have Win7 and didn't see. Also checked my BIOS again and didn't see anything to disable my intelHD 2000 but I also don't see in in device manager anywhere and I also uninstalled the drivers. I'm going to download the drivers from AMD and try a fresh install.
     
    The WobMob,
    #11
  13. 2018/09/26
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    I used an uninstaller from AMD's website to get rid of both the graphics and audio drivers. Reinstalled the newly downloaded drivers. Now to see what happens.
     
    The WobMob,
    #12
  14. 2018/09/27
    TonyT

    TonyT SuperGeek Staff

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    Did sleep mode work with no bsods before you updated the ati drivers? If so, remove the current driver and install the original one that played well with sleep mode. No need to continually update video drivers unless having problems. If a driver works, don't update it.
     
    TonyT,
    #13
  15. 2018/09/27
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    It seemed to be okay, but I stupidly went against my own rule of thumb of "if it 'aint broke don't fix it" and updated to an optional version. When the problems started happening, I downgraded to the older version, but I don't think it cleared all the files out. Right before I deleted the driver, it still showed the old driver version. I used the uninstaller from AMD's website and got the original drivers I had and will just use them. I had it on sleep mode overnight and all day while at work and no BSOD..YET.
     
    The WobMob,
    #14
  16. 2018/09/28
    TonyT

    TonyT SuperGeek Staff

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    Sometimes it's hard to resist temptation to install the latest and greatest.

    If all is good for next 24-48 hrs:

    Near the top of your thread you'll see Thread Tools. Click the down arrow to expand the drop down menu, at the bottom of it you'll see Mark this thread as solved. Click on it to mark your thread as solved.
     
    TonyT,
    #15
  17. 2018/09/29
    The WobMob

    The WobMob Well-Known Member Thread Starter

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    Well, I guess I'll mark this as solved. It's been nearly two days and hasn't BSOD yet. Thanks for everyone's help, as always!
     
    The WobMob,
    #16
  18. 2018/09/29
    TonyT

    TonyT SuperGeek Staff

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    Good news, well done.
     
    TonyT,
    #17
  19. 2018/09/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for the update. :)
     
    Evan Omo,
    #18

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