"Found Hardware" Wizard

I downloaded "Hijack This" last night, and when I started my computer this morning I found the immortal "Found Hardware" Wizard window, which I could not kill. The type on my screen is huge for some reason. All of my desktop icons have been moved around as well.

I uninstalled "Hijack This," but that did not make the Wizard go away, nor did my type size decrease. I deleted my cookies. Still no change. I don't know what else to do, but my computer is essentially useless at this point.

I understand that this is probably a rookie question, but will someone take pity on my and please reply? I am running Windows XP.

Thank you.

 

Thanks so much for your reply, Evan Omo. The Wizard says it is trying to install a video controller. I don't even know what that it. It asks me to install software automatically or to install software from a specific list. I can't do either because I don't have what it's asking for. I looked at the specific list, and, as my user name suggests, I have no clue what I'm looking at.

The problem with editor ratings at cnet for an uneducated user like me is that I saw the five-stars for Hijack This and the three for Ad-Aware (which was what I was intending to download at first), and decided to go for the better product. (Somehow, the Ad-Aware icon disappeared from my "start" list, so I couldn't do a routine scan. I couldn't find Ad-Aware in my control panel population list, either. That's how I ended up in this predicament). I didn't realize that it Hijack This was for advanced users. Live and learn.

Why is the print on my screen so huge? I remember seeing this when I had someone helping me via remote connection with a really bad problem. The computer is really slow, too. I have run the long version of my virus program (AVG), but it's not detecting anything.

How do you use system restore?

 

I think, depending on if a backup was made, there is an option in Hijack This to undo the changes.

 

So, OK. I did the system restore, which makes everything look normal again (except for the dark gray background behind my icons. I can live with it). Excellent instructions!


I did the right click on my desktop and found that I have "multiple monitors on Intel...." in the box that I think is the place for graphics type. I couldn't find the words "graphics type," so I am guessing.

 

I got a window right after I entered dxdiag. It said, "Do you want to allow DxDiag to check if your drivers are digitally signed as logo'd by Microsoft's Windows Hardware Quality Labs (WHQL)? This may cause Windows to connect to the Internet to download new WHQL certificates..." I clicked on "no" for the time being.

Once I got into the place you sent me, I found the following:

Device: Intel (R) 82852/82855GM/GME Graphics Controller
Manufacturer: Intel
Chip type: Intel (R) 82855/82855 Graphics Controller
DAC type: Internal
Main driver: iatmrnt5.dll
Version: 6.14.00.10.3722

I forgot to look up the memory, but the last time I did the defrag, I had something like 89% left.

Under "notes," I read "no problems found. "

I hope that's the right stuff.

 

For whatever reason, I cannot paste after copying the page I need to send you... The Driver Update Utility page shows me the driver it found (which is the same number as the one I posted to you) and tells me to contact my computer manufacturer for updates. Is this right?

I looked at another page for the heck of it, and it shows me three different downloads for Windows XP, Home Edition. I don't know which one (if any) I should choose, or if I have to contact Toshiba.

 

Yes, that's the page I was trying to send you. Don't know if the inability to copy/paste in a brain malfunction or not -- I've don't it a zillion times! Should I choose one of these?

I saw the "final version" download, but wasn't sure if that was the one I should choose.

Thanks so much for hanging in there with me.

 

Oh, great. I got a pop-up which blocked the download for "security" reasons. Should I disable the Windows firewall? I say that like I know how to do it.

 

The first one ( "Internet ") was already highlighted. When I highlighted the second, the first was then "de-highlighted," and so on down the line to the fourth one ( "Restricted "). I don't think I'm doing what you asked me to, but don't know what to do instead...

 

Hi noclue,

I see Evan is temporarily offline while your still here. I hope he doesn't mind if I step in real quick and help you with this step in his instructions.

Evan is asking you to make sure your security levels in each of your IE zones (internet, local internet, trusted sites, restricted sites) is set to and using the default levels. You'll notice that as you highlight each of these zones near the bottom is the buttons that are used to set or adjust the level of security. They will be labeled "custom" and "default ".

Under defaults only the custom button will be dark and the default will be gray. If security is raised or lowered beyond defaults, the default button will also be darkened. In that case you need to click on the the button named "default" than click on apply.

Do this for each zone.

Alternate procedure would be to change the setting for each>apply and then go back and set the them to defaults once again.
How to:
Using the slider, just above the buttons, setting change can be slide to either, lower or higher, makes no difference as your going to reset to default anyway.

----------------
May I point out that when downloading the display update that you make sure you have also clicked on the accompanying readme link located in each. This has additional install instructions for the file your downloading.

 

I am not allowed to click on "default" after highlighting a zone. I know I am just not understanding.