Florida woman sues Apple for $5 million under racketeering law

Woman buys an iPhone 4. Fifteen months later the power button stops working. She calls AT&T. They send her to Apple. She works her way up and down the customer service chain and gets tough love at every turn: Her warranty expired three months ago. She has two choices. Pay for repair ($149.99 plus shipping) or buy new phone.

She goes to the Internet. Finds a thread on Apple's community support site with hundreds of complaints about the same power button. It's been viewed 720,525 times. Finds YouTube video with workarounds viewed more than million times. Finds iFixit instructions for replacing the power button's faulty flex cord that includes a Step 29 rated "difficult. "

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